K. Hovnanian® Homes Reviews in Washington, VA

Disappointed in some buying experiences with KHOV. But overall we rate it a 4 star.

We had a few hiccups with the selection process. Be sure to be clear about what you want during this process and follow up on whether or not it is being implemented during the building process. Overall we were extremely pleased with the outcome of our home. Aside from the nails in the carpet that were not nailed down properly, we didn't have many complaints.

The sale consultant are nice.

Great experience because of the khov family z

Khov staff are very professional and caring. The homes are excellent quality. I was kept informed throughout the process. The main sales office staff are wonderful people. They are highly flexible and easy to get to know our wants and needs. The Construction Manager goes above and beyond just to make things right and very accommodating. They give us a heads up on what to expect now and later and what the final product will eventually look like so we're not emotionally exhausted in the process. It's a very comforting and exciting experience. Highly recommend to anyone looking for a new construction home. The best part is meeting them and seeing their happy smiley faces knowing they're going to make you happy too. ... More

KHOV and their team was AWESOME!!!! Me and my wife had a smooth experience in purchasing our first home together. KHOV provided detailed information from the very beginning, from selecting the floor plan, ground breaking, design center, pre-drywall meetings to the closing date. Home buying can be a frightening experience, but THANKS! KHOV for being apart of our MIRACLE and making our home purchase a PEACEFUL and JOYFUL one.

Sales Person/Manager and construction Manager they are very helpful, friendly.

Overall good. Just had issue with what I thought I was getting, and it ended up being totally different. The issue was resolved but only because we were consistent in what we expected.

I want to thank K. Hovnanian® Homes for building my dream home and making me extremely excited. I am overwhelmed with joy being in my new home. I can't stress enough about the sales person Karen who helped make my dreams come true. She made me feel she did all she could to make me a very happy customer. She has been there for my calls and responded in a timely manner. Her associates Dale, Tim, and Ian all have treated me with the utmost respect and made me feel welcome to my new community and home. I appreciate all of you and I wish you all the best. I would recommend K. Hovnanian to everyone if you want to have a great experience buying your new home. ... More

Some things I like and some I dont.

The lady showing the house (Beth) - terrible experience with her. Sorry to say not trustworthy. Good experience with Robert - site manager.

Great location, great sales service and maintenance services! Mid quality builders materials.

Love the home. Beautiful modern design even though a little expensive for the area. Service has been good in general to issues after I moved in but builder is unwilling to address issues with sod as its not covered by warranty. Bough my last house from Toll Brothers and they changed half the sod in my lawn as it became a little yellow. Expected more from K Hovnanian as I paid twice as much for this home.

Whether it's your first home or downsizing, purchasing a home can be intimidating. Our purchase experience with K. Hovnanian went smoothly. Sales, mortgage, construction, to closing were handled by professional, helpful, kind people. Even now after 30 days of living in our new home, any questions are answered quickly and professionally by their support team. Their support and response means a lot especially since our Country is in the worse Pandemic in history. We are fortunate to have found this builder who provides excellent workmanship and support to his customers.

The company should be more upfront with answering questions, pertaining to the home building process.

We have a "villa" home with master on main in a multifamily triplex. We worked with the designer for interior and selected floor, counter, lighting, and kitchen options. Most of the issues that popped up were minor and various teams came in and resolved them. There was one design issue in that once our new front-loading HE washer and dryer were installed, we cannot close the door, the laundry room is just not large enough. We appreciate that K. Hovnanian involved us in every step of the construction and responded to most all the questions we had.

I found the entire home buying experience to be great from meeting with the sales person to closing on the house. The sales person, project manager and finance company were very helpful in their guidance and recommendations and went above and beyond my expectations, which made the home buying process seamless.

Although I have a few issues with the builder itself, I gave 5 stars because I did not want to penalize the construction manager for issues that were out of his control. First, when we purchased the house in May we were quoted a delivery date of October. Settlement was delayed several times and we did not settle until the end of January. It was not due to uncontrollable circumstances like permitting or weather delays, but because of K. Hovnanian's internal systems and sales protocols. Moreover, although I heard several excuses, not once did I hear an apology. Secondly, K. Hovnanian requires the buyer to use their lender in order to receive the incentives. Naturally, K. Hovnanian's lender is not motivated to provide the best rates like other lenders who must compete to win a customer's business. Although not illegal, it is an unethical practice and should be stopped immediately. If I may offer some additional constructive criticism for the builder.. 1) I understand that K. Hovnanian is a production builder, but too often I felt as if the builder prioritizes efficiency and the bottom line over customer satisfaction. For example, when selecting cabinet hardware, the Design Studio does not allow you to mix knobs and pulls. You may only choose one style throughout. The same goes for plumbing and light fixtures in the bathrooms. 2) The Design Studio is terribly outdated. It looks like it was built in the 90's and has never been updated. Pia is amazing but she can only work with what she has. 3) Drywall and paint needed a lot of work. Perhaps consider hiring another contractor. 4) Interior walls are still being painted an outdated beige color. Why not update to a modern color? 5) Communication between departments seems to be lacking. For example, my wife submitted a name change endorsement after we were married but that information never made it's way to the mortgage department. Although there are areas for improvement, overall we are satisfied with the home. The location, layout and value of the home is what drove us to buy with K. Hovnanian and we don't regret the purchase at all. Special shout out to the construction manager, James. He was super helpful and we appreciate his attention to detail. ... More

Good job

I liked home design and value of the price. Good location and close to every thing.

I cannot say enough good things about Crystal and Carmel (Sales Team) and Alex and Shannon (Builders). My wife and I truly enjoyed working with them throughout this process. They were very caring and more than willing to go out of their way to make sure we were happy. They were always very responsive and responded quickly to any issue, concern, or question we had. I went above and beyond to make sure our expectations were exceeded. We are so happy with the home they built for us.

After 18 years in the same home, moving was a big challenge, but working with the Khov team made it a great experience. I appreciated the professionalism, promptness of response and the clear commitment to making us happy. Thanks!

Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.

Great and seamless process. Rich, James, and co. have been thorough, supportive, and very professional. Paint job/finishes prior to and post walkthrough could have used improvement but satisfied overall!

The entire team (Susan, Ann, David, Rafael and the financing department) made my first home building experience absolutely amazing!