K. Hovnanian® Homes Reviews in Houston, TX

The salesman I was unfortunately doing business with made used car salesmen look like paragons of virtue and truth. Nothing and I mean NOTHING this conman said was even remotely connected to the truth. Maybe this is what K Hov wants in its sales force to get inventory moved by hook or crook but I can't imagine this type of behavior will not come without severe loss of reputation. This is supposed to be a highlight to one's life but my experience was anything but. If i could have given less than zero on trustworthiness I absolutely would have done so.

After leaving military service, my wife and I wanted to move back home to Texas from our last duty stations. We bought a new construction home as a forever home which now we cannot wait to leave. The sales(buying) experience was terrible. This is not our first home so we knew how things should go. K. Hovnanian will pressure you and give you zero time to consider their offers. I wasn't even sure I had a solid job offer (wife got her job first) and the offer they gave us on a Saturday night was only valid through Sunday, I begged them to give me until noon Monday so I could confirm employment. They said no. They will pressure you into their mortgage broker, and ask for all pertinent documents last second. We were on the road traveling from the east coast, we told them weeks ahead of time when we were moving so make sure all the documents were received before then. They called us on the road demanding we give them whatever document or else they couldn't promise we could move in when we agreed. They will also sell your mortgage within a week of your purchase so don't expect to deal with them long term for your mortgage. They also will not be present at closing and will not give the keys to the broker. You will sign for your home and not have access to it until they are available to give you YOUR keys. Then the construction. Every single door in our house has damage on it. Many of them did not sit square before any of the settling occurred. Knicks, cuts, dings in the drywall prior to our move in. Many of the light switches are wired backwards which I will now have to go behind them and fix. The floors were dirty, the whole interior was covered with sawdust, grout dust, and whatever else. Many places on our floor were over grouted, our tiles in the kitchen and bathroom had huge grout gaps and were not set flush. So many things in our house are off square that it is glaringly annoying. When they come to fix issues, they will do it in a way that causes another problem. Example: the office French doors were so far off square the one door did not sit in the other. So they came to fix it. All he did was loosen one screw on the strike plate and lower the plate slightly. Now the door drags the other door when you open or close because the wood contacts the bottom of the plate. But hey, at least it doesn't just push open! K. Hovnanian does not care if the product you receive is worth the money you pay. Our old home was 25 years old when we bought it 11 years ago and it had less issues than this 2023 new construction. I could give you dozens of reasons to stay away from a K. Hovnanian construction, but no one has the time to read a Charles Dickens novel on the internet. TLDR: Stay away from any construction made by K. Hovnanian. ... More

very helpful and quick to response.

This is our second K. Hov home and we love it! The location, lot, floor plan and nature experience was outstanding! Lisa Marti is incredible to work with and truly knows the ends and outs. Kade the builder is knowledgeable and honestly like family at this point. He makes sure everything is up to par and beyond. The personal attention and willingness to exceed expectations is unmatched! Highly recommend.

Overall a pleasant experience. We had some concerns or issues arise but the Builder was quick in their response to correct.

The process was good. Just be sure to express your concerns and follow through with them. We’re thankful for an amazing realtor and great sales team that helped pull the weight of the construction team.

As a first time home buyer i must say overall experience was extremely smooth. Everything when well. Everyone from the sale agent, Loan manager and builder manager was very helpful.

They were very friendly and helpful throughout the entire process. I would recommend them to anyone looking to buy a new home.

Damaris our salesperson was very nice and responsive to our needs. Helpful all the way to closing. Mauricio our building manager and his team were very professional and skilled. They went out of their way to help with all the little details. The house is rock solid w no issues.

Our entire experience from starting to look to now 3 months in our new home has been awesome. The sales process, design center selecting, and closing were painless and quick. We've had a few minor items that needed attention after move in; emailed warranty and trades were out the next day making everything right. Overall we are very happy with our new home purchase.

Overall it was a great experience, now that I have been here a couple of months I worry about a couple of small things I thought were insignificant in the beginning. My smoke detectors were bad, I have pulled them down but am not not protected. My fence is flimsy and I don’t feel It’s safe for my dog, I have to build it up. and last I have a sticking pantry door. All minor things but know it will concern me or cause issues in future.

I am genuinely happy with my K Hov experience. The employees from start to finish were honest and motivated to give me the best experience possible. Giving detailed responses and being happy to answer any and every question that I had. K Hov motivates their employees to give good customer service because their incentive structure is based upon their customer reviews. I can truly say that this incentive structure resulted in the best possible experience for myself. Extremely grateful for being able to have a K Hov home.

Both Alan & Ron are absolutely first rate in customer service! Both are exceedingly warm & personable! They're very knowledgeable in their respective fields, and provided prompt attention to our needs, wants & questions. 5 + stars to each of them!

We are satisfied with our new home. Being first buyers, everyone help us to have a pleasant experience. We definitely recommend KHovnanian to ours friends and family

generally a good experience overall

The quality of the material very cheap. sales person and builder manager are very nice and friendly.

We love our KHovnanian home! The very few issues we’ve had after moving in have been taken care of and the house feels very well built. We liked the floor plans and we’re glad to find one that fit everything we needed in our first home together.

Lois and Kade did a great job taking care of us.

Me and my husband had our first home built, and it was a very smooth and easy process. All of our questions and concerns were addressed pretty quickly throughout the whole process.

The entire purchase to move-in was very easy, our sales person was helpful in any questions we had. During our walk throughs the builder was helping us point out any issues he saw that needed to be addressed and everything was handled by our final walk through. After moving in there were a few items we noticed and the builder was very responsive and addressed the issues timely. Overall it was a great experience.

Worst homebuying experience. Many issues.

Everyone that we worked with were excellent in their of expertise. It was a well planned process from start to finish!

My home buying expert as smooth and flawless. Even after moving in, the quick responses have been excellent!

We are very happy with our new home. Everyone from the sales team to mortgage team to the construction team, were professional, knowledgeable and friendly. I cam to K. Hovnanian after having to back out from another home builder and the attention to detail and support I received was 2nd to none. I have purchased several homes in the past and this by far was the best experience. Even after the close of our home the customer service has been phenomenal.

Buying exp with KH was clean and easy. And the incentives was great. There r few thing they need to focus is the quality of accessories like door locks and the electric buttons.