K. Hovnanian® Homes Reviews in Houston, TX

My experience with K. Hovnanian was exceptional. The experience from the initial sales visit to the mortgage process and with the builder was great. I experienced exceptional customer service at every step of the buying process.

Our sales rep. (Rick) and our construction manager (Stevie) were both very involved with the construction of the home and responded to any questions or concerns that we have immediately. Both are extremely professional and it was a pleasure to work with them.

This was our first home purchase and it was the best experience we could've wished for. Thank you K. Hovnanian!

I moved into my house during Covid and have been having work done since. The contractors are slopy and I've witnessed children working on the homes that are being built around me more that once. I feel the sloppiness of the contractors that KHOV are teaming with should be reconsidered.

Constuction quality is good. Possible improvement in the refinement of structures. Scope for further improvement in surfacing soil before laying the lawn. Wood fence quality is average.

They Have The Friendliest Group & Made Buying My Home Easy

This company are the best to go for. I am very happy to be with this family especially the staff, my loan officer Ms Jodie and my consultant Ms Rachelle they so sweet to work with. I really appreciate them and their work.

Excellent experience from showing to closing!

Very Satisfied with Home buying experience.

Katrina was amazing throughout my entire experience. She's the reason I found and purchased my home with K . Hovnanian.

Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More

Good...

Our first home buying process was very smooth, Nichole and Giorgio made sure to update us during the entire process.

Everyone on site is always very attentive and construction builders are constantly keeping you updated, very satisfied with Rick and Charlie.

My experience has been nothing but amazing. Everyone on the team are so helpful and available for questions from Sales, Mortgage and Construction. The entire process went so smoothly without any issues. Any concerns that I had were addressed and resolved timely. Definitely will recommend!! 5 Stars from me!!

Quality work, prompt response to concerns, overall excellent team, form sales to closing

Overall, this was a very good home-buying experience for us. The contractual language in the earnest money contract was vague and this created a misunderstanding. I believe this has been corrected.

We had the most incredible experience building our new home with KHOV. Our journey started with the best salesperson a buyer could ever ask for in Peter! He was so helpful and kept us in the loop on everything. He made sure our home buying experience was the best! Once the construction stage started we were introduced to another employee who is the best Construction Manager in the business, his name is Charlie! From start to finish, he answered all of our questions, helped us with everything we asked and was one of the most friendliest persons we have ever met. Not only did he make our experience fun and exciting but he made it personal and we always felt like we were in the best hands. He made us laugh and also kept us informed on anything and everything. We highly recommend both Charlie and Peter. We are part of the KHOV family forever! Thanks again! ... More

Mauricio exceeded my expectations. He has been professional, prompt, and followed through with everything spoke about!! He has been nothing but WONDERFUL! Karen, also did an outstanding job!

great experience overall.

The sales office representative (Shelby) at the Cambridge Heights community was extremely helpful throughout the entire process as I moved forward with the purchase of my new home. Also, Paul was very helpful during my initial and final walkthrough of the property. Paul was very responsive in making sure that all repairs were made in a timely manner prior to my closing date. K Hovnanian was the builder of the first home that I purchased in Texas . The quality of services remain very high!

On the sales side Nate was amazing! He was my go to throughout the whole ordeal. If ever there were questions, answered or did whatever in his power to find the answer. My family’s experience with The finance side would be rated 3 stars maybe less. There was a time we went 6 days without hearing anything back. Just because my family and I had a challenging file shouldn’t make us any less worthy of getting responded to in a timely fashion. I will say this. We truly appreciate Melissa for going above and beyond in getting us an approval. She helped to make our dreams come true. Whenever she had questions or a request for us, we got whatever she asked for within hours. On the other hand, when we had questions as far as wanting updates on the process, we’d at times wait anywhere from 24 hours to 72 hours. We were never told “hey you won’t hear from me in a couple days until (whatever reason). We were constantly left guessing. All of this while our lease was it March 1. Open until the week of closing we were in limbo and in the dark about the status of our loan. So you can imagine our frustration when we have to go to the sales rep to ask him to call Melissa for updates at times. What is it is a great person and was never rude to us. I’d say that that communication just needs to be better. John the builder was good and very helpful at the start of the process. I just wish he followed through to make sure everything was complete before we closed on our home. The cleaning person left a card saying the house was clean. That was not the case. We got our keys and opened the door for the first time expecting to see the perfection that John said would be there. The floors had white shoe prints all over it as if workers were doing stuff around the house and they never got back around to cleaning up the floor. This was weeks before the stay at home order. I informed John and he said that he would have someone come bye and clean the house. That never happened. John was very helpful in getting our air ducks looked at when the At&t technician spotted that one was loose. John was always good about responding to our texts within 24hours and that’s appreciated. I just wish there were consistent actions behind the responses (before the stay at home, order). The sheet rock people had us on the schedule but had to push back due to the coronavirus. That’s totally understandable. We have two lights that’s not fully attached to the ceiling and we’re nervous about them falling. We were told that we’d have to wait until the Coronavirus pandemic passes by. I totally get that, but the reason I mention it is because this was pointed out during the first walk through and again at the second walk through. It was suppose to be taken care of before we moved in. Now we’re in fear of the light falling on one of our children. Besides those mishaps that might have been out of John’s hands, we’ve had our overall good experience with you guys. I’m just a strong believer that companies can’t get better unless consumers are honest on these customer reviews. Needless to say, I hope no one gets in trouble behind this, but I hope there’s some type of training or education that comes after this, So that the next customer has nothing but great things to say about the KHavnanian experience. Hopefully those next customers are my in-laws. I talked about the homes so much that now they are interested in buying the house next-door. They are older and not as patient as I am, so I’m hoping these issues are fixed before they decide to buy a home with you guys. ... More

We love our community so peaceful

Don't be afraid to ask questions the construction managers (Kirk) will make sure that it gets taken care of.

Just make sure to tour your potential home during as many hours of the day, to ensure lighting and heat.