K. Hovnanian® Homes Reviews in Houston, TX

Very bad experience found lots of problems after closing, everything was rushed and poorly put together. The front elevation was wrong found several uncaulk areas nails sticking out, found muddy puddle under carpet, cracks in several areas too many problems to mention looks like the house was just thrown together without any consideration

The initial home buying experience was good. Our salesperson (Lisa) was great. She sent us updates constantly, answered questions (many times on her days off). The financing phase was great too. Jodi was a pleasure to work with and made the process easy. Our issue was the building, multiple issues needing attention and the difficulty in getting them taken care of. We closed on the home (although we should have told them we weren't closing until all issues were resolved) and it took over a month to finally get everything done we were told would be addressed before we closed or (worst case) on the day we closed. It took MANY texts, phone calls and photos of problems to get everything FINALLY taken care of. Lesson learned: If you buy a KHOV home (or any home for that matter) don't close until ALL issues have been resolved. They will definitely be more motivated to take care of you if you are holding up the closing. ... More

Our builder Erick really made this a great experience. We had some delays due to supply issues but he kept us informed and kept things rolling best of his ability. Would build again if I could have Erick or Matt over our house

This was the worst experience I’ve ever encountered. As a homeowner and purchase five homes in the past I have need witnessed such unprecedented behavior from an organization. The communication between the sales person to the financial and builder management. This was a cash purchase and it was if I was being penalize for a cash purchase. For additional information I would love to share just how unprofessional this whole ordeal was.

I should never close on my house before they fixed all the problems that we had with the house. My house looks like s. They put dry grass on it and promised me they’ll replaced. I’d closed on my house and more than 30 days ago and I haven’t moved in they just fixed half way. I’ll get a painter my self to fixed probably. Disappointed is my status

Great all around. Quick to respond to any questions.

The knowledge of the employees and the fact that they stayed on top of things at all times. They were easy to reach out to and communicate with.

It was great experience to be a home owner, from beginning to the end of the contract was awesome and you guys really did well, cudos to Sales department as well as the builders.

The new home looks great.

It was great working with Jesse, Ashley, and Christi. They communicated with me proactively, answered my questions, resolved issues quickly, and just made the total home buying and move-in process easy. I would definitely recommend K. Hovnanian Homes.

We have an amazing home we are glad we went with KHOV homes.

I love my home for a great price. Our construction supervisor has been beyond helpful & responsive. I'm so happy that we chose K. Hovnanian Homes.

My salesperson and project manager were always on top of things.

My experience was overall great. There were a few times when material was delayed or no longer available due to being out of stock but Mike, my sales rep, kept me informed and made sure things continued with finding other options. Beau, who initially managed my construction, had moved to a different neighborhood, but Jacob eventually took over and saw it to then end making sure the schedule was followed as much as possible. Everybody worked hard to make sure I was satisfied with my home.

There were no delays and we closed early. They answered our concerns and provided excellent customer service.

My construction manager, Charlie, communicated with me throughout the building process and was quick to respond if I had any issue, even after I had moved in. The sales team in the office, Brenda and Lisa, were kind, friendly extremely competent, quick to help with questions or concerns.

I wish the builders would have completed corrections before closing

Kirk was there to answer any of my questions

Great service, if there was anything we needed we were able to get in contact with someone to discuss everything

The process was okay, but not the best for my first homebuying experience. There was a lot of lack of communication and just general issues that were shoved under the rug. I do not recommend the KHov Mortgage company at all. The woman assigned to me was new and did not answer any of my questions, instead just rushed me and tried to get my money. If I had to do it again I would be going with a personal lender.

We had a good home buying experience。

Damaris, Jodie, and Lissette made sure they our home buying process was smooth. My husband and I were able to close on time!

As background, I have moved around the country a few times and have worked with a few builders previously and so I have some perspective on the level of service and expertise generally provided. That being said, I would like to take the time to point out the exceptional service that the entire K Hov team has provided. The level of care and attention to detail he provided is truly exceptional. Considering all of the difficulties associated with the Covid-19 pandemic, strained supply chains, and crazy weather in the Houston area I would have expected some unavoidable deficits in service. To my great surprise, this was not only not the case but the experience K Hov provided far outpaces any previous experiences I have had. Starting with meeting the buyer representative to the pre-construction meeting, throughout the entire process to cloising, the buyer rep, foreman, and finance team were knowledgeable, professional, and highly detailed. They remained in contact with us throughout the home building process and took the time to go into detail about every aspect of construction, home care in the Houston environment, and thoroughly explained the warranty coverage. We had a high degree of confidence that when the team said something was being done, we simply knew it was being handled. We truly felt that the K Hov team exercised the same level of care in building a home for my family as he would have if building his own home. At no point in the process did we feel anything other than completely in good hands. K Hovnanian not only know their craft but also know how to talk to people and help them with one of the biggest purchases they will ever make. ... More

We feel very satisfied for the entire process. The sales people and the project manager are very nice and very helpful. The house is high quality and value. It is good price for retired people like us with the good quality. We checked the job site and communicate with the builder's team frequently. The project manager is very nice and patient. He helped us to solve the problem quickly. Our house roof is very tall. We were worried about some problem and made appointment with the regional manager. He listened our question carefully and explained to us patiently. We were very satisfied for the result. If any buyer have any problem, he/she should talk to the managers. They are very helpful. ... More

I was well informed about the challenges the market is experiencing. Even with all the challenges with brick and lumber KHOV completed my home almost on time.