K. Hovnanian® Homes Reviews

Sales process was efficient/quick and Joshua the sales agent is very knowledgable and responsive during the sales process. Eli, the construction head was key in my purchase decision as well - he was available to help answer questions quickly. After the sale, Howard in Customer Service has been great.

Overall we had a great experience working with the Khov team. They were responsive to requests and changes when they were needed. We would definitely work with them again.

Absolutely hassle free buying experience.

Monica and Dominic were great to work with. When issues came up both of them handled each problem to our satisfaction. Nothing is perfect when building a home. But we are very satisfied building our home with KHOV and would recommend them to are friends and family.

K. Hovnanian made the home buying process easy for us. As with any large project, nothing ever goes perfectly but thankfully all issues pointed out during the walk throughs were relatively minor and they were quickly addressed and/or corrected by the time we moved in. Since we've moved in we've encountered a few other issues which we've communicated to our service manager and he's been very responsive to our concerns. As for the 4 star rating on the quality of workmanship and materials, I'd say 90% of the work done was great, but there were a few instances of finishing touches which could have been better such as the painting detail around the stair railings. Again, mostly minor things, but still somewhat important for a home at this price point. As for the 4 star rating for the value for the price paid, it's mainly an opinion on my part for what I believe to be inflated home prices due to the economy/market, but it is very much in line with current prices for similar homes in this particular area. All that being said, we love our home and our neighborhood. If we ever move again, we will definitely be looking to build with K. Hovnanian again. ... More

Generally responsiveness to issues is great but recently our garage door has been malfunctioning and it’s been a few weeks and still no one has come to address it and we have to reach out several times. We get unsatisfactory replies and no follow through with the warranty person. Lastly the entrance to our community has dead landscaping which doesn’t set the right tone for our subdivision. We have mentioned this as well with no addressing of the issue.

We have been very happy with the home builder and especially Felix. He is very responsive to issues and is very customer satisfaction driven.

Kevin and Jasmine were wonderful to work with!

I purchased the home in April, pretty much virtually since my primary home is in the Northeast. My daughter and son-in-law who live in Phoenix visited the model and gave the thumbs up. The home is lovely for me and my husband as a second home. Getting items on the punch list addressed was a little rocky at first so I complained to Khov corporate office. Almost immediately, the warranty manager, Josh, came to the rescue and had all the items addressed at my next visit to the home. Everything turned out perfectly well. The garage service door looks like it was picked up from a junk yard and will be replaced at my next visit to AZ. All in all the home suits our needs as a second home and is perfect for that. My only issue, and this is my fault, is that the neighborhood once you leave the development looks very industrial. But in riding around AZ, it appears that there are many neighborhoods built in the middle of industrial zones. I might not have bought this home had I visited in person before buying. The big plus is that I am only 30 min. from my daughter and I only wanted new construction. ... More

Susan in the sales office was great to work with. Very helpful and friendly. I never felt pushed by her as some people in sales can be. As for craftsmanship, there are things that I have found. My walls have rounded corners. One is dented and it is not easily fixable. I find scratches and dings on doors. I know they were there prior to moving in because they are painted over. Paint splatters on windows. Caulking higher on window frames then it should be. All little things that the contractor and whoever else inspects work should catch. It's workers being sloppy.

From start to finish K Hovanian made it simple and pain-free.

From the initial purchase to final move in, our purchase went without a hitch. Though not perfect, of course, the quality and value of our home has been very good. The builder’s team on the construction side just before and immediately after we moved in, was conscientious and helpful. We have been in our home for a short time, and, while we have a list of items that need attention, some have already been addressed in a decent timeframe.

Tanner was outstanding! He was a pleasure to work with. In the building and construction phase he was organized and kept me informed in each phase of construction. Clear, concise in answering my questions, always willing to assist. Professional and knowledgeable. He is truly an asset to the company and should be promoted to higher rank and responsibilities. In the contract, selection and availability of options Susan was not always well versed on availability or options. I feel as some options were available to me that I was not made aware of and would have wanted to have in my home that I did not get. ... More

Dealing with KHov was a pleasure. They were responsive and customer oriented. Samuel over saw our build and was knowledgeable and worked with us every step to completion. Samuel also kept the new builds clean and as orderly as possible for new home construction. Susan and Amanda were there every step of the way as well. The KHov homes stand out in the neighborhood because of their quality construction. Thank You James and Deb

First and foremost, I want to commend Joshua, Eli and Howard for their outstanding support throughout the entire journey. They are patient, attentive, and always available to address my questions and concerns, which I greatly appreciated. Additionally, their dedication to customer service is evident in every interaction. Whether it was promptly returning calls, coordinating service, or guiding us through specific questions in our home, everyone we encounter demonstrates a high level of expertise and a sincere desire to make this experience positive for me. The attention to detail and personalized approach truly sets them apart. Even after closing, the follow-up has been thoughtful and thorough, ensuring that everything continues to exceed our expectations. ... More

Upon visiting the site, I prepared for the customer service to bad as when I visit others. But to my surprise I was greated with such positive energy from April and her team, they made me feel at home. The process was easy and they worked with till the closing. It went so smooth and fast I am still in shock. Closing was less then 3 weeks. Needless to say, we are glad to be a part of the community.

Our process from start to finish was really easy to work with all parties involved, from sales, to construction, to financing. We are very happy with our choices we made. Thanks K HOV :-)

It’s great experience as first time buyer, process is very smooth and simple

We have no street lights tot lot and no trees.

We are very happy with our new home. The K Hov team bent backwards to assist us in choosing the right options and we are happy with the results. Ronda and Christian were especially amazing, thank you. We are happily settling into our new home.

We had an overall good experience working with our sales agent, Josh.

Too many issues since buying the house. The builder is taking care of the issues immediately but still it’s just too annoying to deal with so many issues and especially for the price paid for the house. The house is just too expensive for the quality provided.

We are thrilled with our buying experience and our home. It was our Christmas Miracle that came true. The whole team has been attentive and professional and they focus on pleasing their customers. After the Sale follow procedures to place repair items works well:) We love our KHOV home :)

The builder here was great... He was responsive and informative. He listened to my concerns and did everything he could with-in his boundaries.

Rose was the absolute best salesperson. She was very knowledgeable and helpful.