K. Hovnanian® Homes Reviews

Laundry list of issues with the house before we even moved in. Many items still haven't been fixed. Sales reps are great until you give them a deposit. The house was clearly rushed and I am sure we will experience more issues down the road.

Horrible Builders, including vice president. Please avoid buying from KHOV.

At time of purchase everything sounds perfect: the price, the options, the final product. The selection of structural options is not the worst but not the best. ie. you can add a door to the garage but can’t change the location of that door along the same wall. The selection of interior finishes was good. Our interior designer was excellent at pointing out what options were a good choice. During the pre construction meeting we establish how the process would go and were told we could visit any time we wanted without interfering with the construction process, which is understandable. Construction was ahead of schedule in which you pay the price with the poor workmanship. We paid for upgrades to base trims and cabinets. What we got were scratched cabinets because of poor handling, poor finish on corners on trims. When we pointed it out we were told the final product would look perfect. To not focus on the ugly duck phase of the construction. You can put all the caulk you want but if it’s not cut or installed correctly it will still look bad. And yes the final product looks bad. Windows were installed with defects. If we didn’t point them out and ask for the construction manager to verify with the manufacturer we would still have bad windows. Building materials... we had some studs that didn’t look good and some were cracked. We were told that the cracked ones were going to be fixed by adding a support, we don’t have any evidence this was done, since when it was repaired no pics were taken and sent to us and the drywall was put almost immediately to keep schedule. The stud that looked rotten, we were told it wasn’t to be replaced since it wasn’t a bearing member it was just for drywall purposes. I don’t agree with that but still no change. We selected granite countertops, the supplier got a bad batch, we were notified and a change order was done. Kudos to our interior designer. The poor workmanship in this house can be seen since you enter the front door. The spray painted door has spots on the underseam that you can see wasn’t painted correctly. The base trim inside and outside corners are awful between chipped, not squared, “ fixed” with caulk and painted over leaves a lot to be desired. Some were replaced after pointing out, we could still see the damage caused by the installing crew. Chipped tiles “fixed” with caulk, drywall holes fixed with mud and being painted over skipping the sanding process. This would’ve been a great experience if it wasn’t for the lack of carefulness in workmanship. We pointed all of this and we were simply told it was part of the process and it was what it was, but they “want to make you happy!” We got our windows replaced, and many other things got fixed. Kudos to our construction manager for that. If you are buying from any production builder, USE a realtor! The main things I got from dealing with K.Hov are the following: 1. Build it fast, don’t worry about cosmetics; 2. Build it good enough to pass inspections, don’t worry about cosmetics; 3. Selling to client that visits at home site can happen at any time as long as not interfering with subcontractors and in the presence of K.Hov representative. At times it would take up to a week to get a reply, meanwhile construction is moving forward and client doesn’t get to have a chance to inspect the home; 4. Client is not allowed to receive the house plans, so client has no way to know if everything was built according to the plan; my front patio is off centered by 3 inches. I’m wonder what the plan shows....; 5. Client is being promised house is being inspected on daily basis. Possibly True, but what is being inspected is that the construction process is moving forward in accordance to schedule. Quality inspection, if done, is insufficient, that explains why client finds so many defects; 6. I believe the GKO gives 2 hours time frame to rush client through the whole house. Any house inspector can tell you 2 hours is not enough time to do a proper inspection. I wonder if that’s done intentionally so client doesn’t have enough time to finds defects......; 7. Closing day is scheduled to happen a week after the GKO. Knowing the amount of things that needed to be fixed we knew a week was not going to be enough time to take care of everything,and that’s exactly what happened. We met at closing and the house still had many things that were not taken care of. We were asked if we believed the house was substantially finished and if we could sign off the remaining papers. It that how K. Hov sells homes? I would think the correct way to sell a house is to have everything repaired, including cosmetics, before closing; 8. Now that closing has happened, and I have the keys, I’ve had the unpleasant inconvenience to take time off from work several times to make myself available to let K. Hov subcontractors come in the house to fix things that were noticed before and after closing, for example hot water running into a toilet, kitchen cabinets were not installed according to kitchen design plan, crack in master bedroom ceiling, etc In my opinion we could have avoided all these problems if K.Hov put more effort in quality control and didn’t mind spending some extra cash by hiring extra personnel helping to oversee the construction process, use better workmanship and higher grade material. I had one main request from the beginning: take your time when building my house, so you build it right. Nobody cares, everyone is in a hurry to get the job done and move to the next one, and the client suffers the consequences. I praise the hard work the construction manager, interior designer and sales representative put in, not K.Hov culture. ... More

Can’t wait to sell

I wish the name would match the quality or even the customer service provided for the warranty/ defective work.

Very poor workmanship! No consistency and no quality control conducted during construction and final touches.

We have so many issues with this home. From the beginning with windows in the wrong place to the island in the wrong place and outlets/fire alarms being buried behind drywall after move in! What a horrible experience this has been. We had our bathroom tiled 2x (7k upgrade) not up to standard still! Backsplash tiled 2x still have issues. Upgraded cabinets chipped and scratched due to not being covered. Workers coming in to fix stuff get our carpets dirty every time. Leak in master spa the first night we moved in, leaked into our downstairs on to our hardwood floors! We could go on and on and after talking to neighbors in the complex sounds like this is the norm! Unbelievable this house was $700 and this is what you have to deal with. I will NOT recommend Khov houses to anyone!!! ... More

The amount of hardship and struggle we have experienced can't be expressed.

At the beginning the buying process was normal until our salesman ( who is no longer employed ) started lying and giving us the run around. After the home was completed and during the final walk through we hired an independent inspector and he found numerous issues with the home and some were even code violations. None of these issues only a few of these items have been addressed but none of the code violations have. At this point I have been advised to contact the Registers of Contractors (ROC) to help us get these issues addressed and fixed. I wish that it would not have to come to this but your company’s unwillingness to fix these problems has finally reached a point that I no longer have any other avenues. ... More

Avoid this builder

Honest review from homeowner of 3 new homes. Terrible management that filters down to terrible employees. Home builder begs for 10’s on his reviews just to get a bonus but delivers a “1” rated home. Time for an employee cleaning to weed out the garbage and laziness especially in the Maryland division. All the way from the lying sorry salespeople to the useless inattentive builder. Can’t forget the useless and careless lower and upper management.

Do not ask me to do this again. There is nothing inappropriate in my review. You don't want to put it on website because of the horrible experience we have endured. No one has contacted us to see what went wrong and there is a lot!!