K. Hovnanian® Homes Reviews

Most miserable experience. Even when I tried to submit my initial review, It was deleted and I was asked to re-write it. This pretty much sums up my entire experience. K hov simply doesn't care and they make that clear. They promised numerous items and a certain level of service that they chose not to deliver. When I addressed with Sr. Management I received rude and insulting emails stating that I should read the contract and I'm pretty much stuck. But what do you expect for a "high-end" builder? They had the audacity to justify their horrible service by stating "all the builders do it this way." I can assure you, they don't. Remember, K Hov, you reap what you sow. ... More

Unprofessionalism in the sales office. Read review on your webpage. Poor quality with interior fixtures, they put the cheapest products in this house!

I have built many homes in the past and this by far has been the worst experience. Everything was blamed on COVID even though the real truth was that they have poor communication, no direction, lie a lot and their own employees keep quitting.

Terrible service, terrible house, terrible products

I’m a first time homeowner and this experience has been a big disappointment. I was pressured to close quickly, my concerns were dismissed, and it has been one problem after another-from countertops not being glued down to uneven floors. KHOV only cares about meeting their quota and getting the closings done. They take no pride in the workmanship that is put into the luxury homes they claim to be building. I closed two months ago and the repairs have still not be taken care of. I would never refer someone to buy a KHOV home.

This builder should be ashamed to put his name on this property. This property is uninhabitable. It is disgusting that this company and it’s employees would deliver a product such as the one I purchased to anyone.

Lack of pride the staff at KHOV took in the brand I constantly had to remind them this is their brand and should have more pride. I mentioned that when viewing my home 1 week prior to the final walkthrough there was a bottle of urine in the master closet and the toilet looked so horrific I almost lost my lunch. I pointed out lack of quality in craftsmanship during the walkthrough obvious fixtures that were put in and not even straight and clearly visible to everyone who bothered to look at the work. In my master bathroom the shower seat was not straight had gaps between the wall. I feel KHOV does NO quality control. My home the stairs to the attic did not close I was told it would be corrected prior to close. It took 46 days to get this repaired after several calls filling out service orders and it became a comedy routine of let's try this or that and my personal favorite was bringing a tool over and asking me to see if I could get it to work. On the day I closed I got to my home so excited to put the key in the door and enter my home. Well that was another fail with a list of many. They changed the locks, but forgot to check to see if the keys they gave me worked on the door. Again basic quality control and common sense. I had always heard that KHOV was a brand you could trust I have not found that to be the case. Kitchen draws so misaligned they did not close correctly, half painted trim, missed paint on the walls and an overall lack of concern for the buyer. I originally thought it was a discrimination issue, but after hearing from other people in the neighborhood and reviewing each issue I came to the conclusion this is the way they conduct business. My advice if you are weighing options between a KHOV home and another builder go with the OTHER Builder. ... More

Besides the building part of our home, we had emails ignored by the sales representative, we definitely feel like we were lied to about progress materials sat in home for weeks on end with no one working on it. Once we signed it was like we didn't matter anymore. There were 4 different build supers that got replaced during the build. Bad workmanship and complete mismanagement. Usually someone worked on our home 1-2 days a week a times. Our closing day when we signed all the documents, we didn't even get keys to the home. The woman was not very professional. Seemed like she did not like her job. We would like someone in the upper management to reply or respond to address our experience so this can be fixed so no one else needs to go through what we endured. ... More

Would will never buy a model home again or deal with this builder ever again. Worst experience yet to have to put me and my family through that was coming from California.

The septic System failed in 5 days with only me using it. I talked to neighbors who said that the system was dug up just days before I took ownership which is deceitful at best. . The house is uninhabitable and thank God for Publix toilets. Run from this builder.

In general, our experience has been awful. Settlement was delayed six times, and six weeks following settlement, items identified during orientation inspection have not been completed despite multiple promises to do so.

We really looked forward to moving in and enjoying all the amenities this house had to offer but from our closing date being delayed multiple times to a walk through of which there were multiple glaring issues, our experience with khov was extremely poor and utterly disappointing. We at every experienced with new build home buying, and this was by far the worst in every way possible. They tried to convince us to close on the home when it wasn’t even in livable condition, and after the most upsetting walk through, a second walk through, and yet another delayed move-in date these are the issues that followed: water leaking from the master bath tub, which lead to water damage on the kitchen floor, and a hole in the ceiling of a brand new home to fix the problem, and also no hot water in the bathtub. We could go on and on about all the issues we incurred through this home buying process. The bottom line is, it was the most frustrating home buying process we have ever had to experience. ... More

Worst first time homebuying experience for my family.

Starting from sales to closing, I had every very bad experience and quality is very bad.. I might choose wrong option and i don't recommend for any one.. I see very poor architecture, workmanship, quality.. There were many damages and feel very poor quality materials and clearly reflect negligence of the builder. Dish washer is not event connected with power cable and with in two weeks in two baths we are using,, three lights are not working..

After my experience I would not recommend this builder. My home was rushed in the end, the process was inflexible, associates were learning at my expense. If I could do it again I would not have made the purchase with this builder.

The builders offered free upgrades to my neighbours equipment that they had ordered and I was promised that it will be given to me as well. The builder told me to make sure to give him a good review as it is very important. After a few weeks during my meeting with the builder, I was advised that the builder has changed. I asked the builder if the upgrades would still be applied to my property as promised by the previous builders. My neighbors got the upgrade on their stuff. The builder told me I will not be getting any upgrades, and that is why he is the builder now not the other guy. However, the important part is when I saw the house for the first time I raised a couple of my concerns. The walls were damaged, the doors were not straight, sockets and swtiches were not screwed on tight. I told the builder there are a lot of things that still needs to be fixed. He said no worries, I will give you a blue tape and anything you see just put blue tape and we will fix it. When I checked up on it next time, I saw that there were still a lot of things that were not corrected and I brought it to the builders attention. He said to put a blue tape again, while I was putting blue tape. The builder told me that nothing is perfect so we will try. I told him the doors are not straight, the ceiling of the wall is damaged. He did not provide any explanation but just stated that nothing is perfect and review is important. Everytime I met the builder, he was only concerned about the review instead of looking after my concerns. After closing when I came back I noticed nothing was fixed. Even some parts of the blue tape was there, scratched on the appliances, uneven doors, damaged walls, under window damaged, uneven floor. I don’t blame the contrcution crew but how can a builder approve the work that's damaged and uneven. The fridge was installed incorrectly, there is water leaking hopefully someone will fix it. While working on papers they messed up many times and they told me it was a simple mistake we will resend it. I am very disappointed with the builder, I wanted to refer my friends to buy from the same company but after this I won't be referring them. ... More

I would not recommend K.Hov. They make promises that aren't delivered and the quality of workmanship is lacking. We waited 16 months for a cookie cutter home that should have taken 4 months. The quality of work was beyond disappointing. Even after closing, there are many punch list items that have not been delivered.

They rush you to settlement with open promises and never complete a task. They never show up for follow up appointments. There is no excuse for poor customer service. Totally under staffed but they keep starting new houses but never finish the others.

I've had a better time at a used car lot... Total took advantage of the market, they know we basically had no other option. Warranty department has been great, However none of these issues should have gotten that far

Do not use their finance company. Quality of workmanship is terrible. Every door frame is in new home is damaged or chipped. Paint job for the whole house is the cheapest and worst out of the 4 houses we have owned. Multiple spots on the walls that were damaged were just painted over. To many issues to even list. The only reason they get one star is because of the kitchen. Best part of our new home. Over all I would recommend to look somewhere else if your looking for a new home.

On 9/28/2021 I closed a house in Alvin, TX. During the process, there were a lot of problems with the builder. I have emails where I started to point out details, he told me that I "didn't understand" and that "this is construction." I actually work in the industry, so I do understand. I stopped visiting during the construction of the house because I just got frustrated every time I went due to how dirty, and poorly coordinated it was being built. Before closing, they were supposed to fix the vinyl flooring but the vinyl subcontractor didn't even go, but he told me they did. I have pictures of how all the vinyl flooring is coming out due to poor glue applications, poor coordination, and lack of supervision. They went to "fix it", but a few days later they started coming out again. I requested ALL the vinyl flooring to be replaced. A GC's job is literally to manage risk and supervise, but the builder of my house told me he "couldn't supervise flooring" which is the poorest excuse I've ever heard, you just have to follow the same route they do, look through the windows, put a camera, etc. He constantly told me "remind" him of his own meetings with me. A client should not be reminding a builder of scheduled meetings. I am very unsatisfied, frustrated, and disappointed with myself for choosing K HOV as my builder. It took them like 3 weeks to coordinate a simple flooring issue. When they did fix the flooring they made a complete mess, couldn't even put back the barn doors correctly, screwed up the garage door, and I could keep going. As of 11/5, I haven't been able to move in. I will not be recommending K HOV to anyone, and this is the first and last time I will be building with K. HOV. NOT WORTH YOUR MONEY, you're basically paying $300K+ for a poorly coordinated, cheap material house. ... More

I will not buy again K.Hovnanian because Quality is really Bad.A lot of issues need to be fix.Construction worker and inspection are not professional.They don’t know how to do they jobs.We are not happy.If we know the kind of issues we wouldn’t buy a home from K.Hovnanian.We should buy other Builder.We spend so much money for our home but quality we got very very bad.I will not recommend all my family’s,coworkers and all my friends.All outside Electronically outlets no power until now.I told construction manager and supervisor but still not done yet.Home number sign has no light until now.Flooring had gap everywhere upstairs and down stairs.ant and spider coming from flooring gap hole.we are very disappointed.Stairs handle was broken.Screws mark hole every where.Dry wall had damaged and bath tube had damaged in master bathroom and downstairs full bath.We spend so much money for a home but not even worth it.Very careless peoples.We are the most not happy about our home a lot of issues need to be fix it.Support to be no need to be worry about anything.If you guys are expect persons it shouldn’t be like this.Very Very Bad construction K.Hovnanian.Sale agent was super nice and she know what she doing her jobs.She was more then outstanding jobs.Her name is Niki.I will give her 100%.We are very happy with sale agent Niki.We are spending so much money for upgrading but Quality was really bad.Construction peoples are not professional.They are not doing good jobs for most likely every where our home.Other home owner have a lot issues too.Overall we are not happy because of a lot of issues need to be fix.Support to be not to worry about anything.We will not buy again K.Hovnanian in our life time.It is our family’s dream home support to be enjoying and happiness because of construction workers are not very careless and don’t care about home owners.Because of what they did our home quality was very very Bad.That right we can not enjoy our dream family’s home and we are not happy.Never buy again with K.Hovnanian Homes. ... More

Excuses, excuses, excuses; we admired how Mr. Hovnanian achieved the American dream. We trusted your word. Signed closing documents on October 4, even though work was incomplete trusting what the Hovnanian brand stands for. Today it’s Nov 2, you should see the pictures and read the excuses as to why my home isn’t ready for occupancy.

Very poor sales person and construction manager. They make changes that they want to and does not value the buyer at The Parks at Rosehill.

This was the worst experience I’ve ever encountered. As a homeowner and purchase five homes in the past I have need witnessed such unprecedented behavior from an organization. The communication between the sales person to the financial and builder management. This was a cash purchase and it was if I was being penalize for a cash purchase. For additional information I would love to share just how unprofessional this whole ordeal was.