K. Hovnanian® Homes Reviews in Baltimore, MD

What Baltimore Homeowners Have to Say About K. Hovnanian® Homes.

Read all 54 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Baltimore area. Baltimore homeowners have rated K. Hovnanian® Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

K. Hovnanian® Homes

has 3.9 out of 5 stars in Baltimore Area

54 Reviews in Baltimore Area

Star Rating Breakdown

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.8

Value 3.8

Responsiveness 4

K. Hovnanian® Homes in Baltimore Area

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Customer Reviews

Worst experience ever

Richard H.
Verified HomeBuyer
December 01, 2024
White Marsh, MD

K Hovnanian was by far the worst experience we have ever had. From our lot being sold out from under us, to mold twice before completion and a delayed closing of 7 weeks, to the absolute worst craftsmanship we have ever seen. The salesman was phony and they went through 4 construction managers in less than 6 months. All our neighbors have had the same craftsmanship complaints as well. If I could go back, I would have never bought from them.

K. Hovnanian® Homes responded:
Hi Richard, we're sorry to hear that you're disappointed with your recent experience with us. Unfortunately, there was a water intrusion into the home prior to closing which was resolved before closing. We do apologize if you felt that there was miscommunication with the changes in staff. We try to be as transparent as possible about any changes that are made during the process. If any issues arise at your home, please feel free to reach out to our local team and they will gladly assist you. Thank you for the feedback and we hope you have a great day. khovnanianhomes ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Fix it

Gloria P.
Verified HomeBuyer
November 05, 2019
Arnold, MD

I wish the name would match the quality or even the customer service provided for the warranty/ defective work.

K. Hovnanian® Homes responded:
Good morning Gloria - thank you for providing feedback on your recent experience. We are very sorry to hear that you are not pleased with the quality and customer service response you have received. If you would like to email us at customercare@khov.com with more information we can pass along to the appropriate local reps. khovnanianhomes ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I can't believe I'm in this situation

Brian V.
Verified HomeBuyer
October 03, 2019
Bel Air, MD

The amount of hardship and struggle we have experienced can't be expressed.

K. Hovnanian® Homes responded:
Hi Brian - sorry that you are so unhappy with your homebuilding experience. If you continue to have issues, please email us at customercare@khov.com with details and we can pass along to the appropriate local representatives. khovnanianhomes

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer beware

Dale D.
Verified HomeBuyer
July 18, 2019
Bel Air, MD

Honest review from homeowner of 3 new homes. Terrible management that filters down to terrible employees. Home builder begs for 10’s on his reviews just to get a bonus but delivers a “1” rated home. Time for an employee cleaning to weed out the garbage and laziness especially in the Maryland division. All the way from the lying sorry salespeople to the useless inattentive builder. Can’t forget the useless and careless lower and upper management.

K. Hovnanian® Homes responded:
We are sorry to hear about the challenges you have faced. If you would like to email us with more information at customercare@khov.com we will pass along to your local representatives. khovnanianhomes

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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