Highland Homes Reviews in Houston, TX

I felt the response time in addressing some issues were very slow and some of the workmanship left a lot to be desired installing damaged goods are just not acceptable

We have previously built a new home with Highland some 13 years ago, and our past great experience was not matched this time. Not even close. They were resistant to even minor changes in the house plan, and one employee noted the business model had changed 4 or 5 years ago. Frankly, the house was just not ready for move in, and the punch list grew longer every day. There have been electrical issues, plumbing issues, landscape issues, and more . 8 weeks later we still have items not completed though staff says they are working at it. We clearly are not a priority. This experience with Highland has been disappointing to say the very least, and I could not in good faith recommend this builder to a friend. ... More

The initial experience with HH was fantastic. Sales lady is an amazing person overall and was very helpful throughout the process. The second superintendent assigned to my house was easy to work with as well, but that's about where the positives end. My house was rushed (finished 2 months "ahead of schedule") and it showed. Poor painting, very poor trim work, and floors not adequately protected while contractors still in the house leading to cosmetic issues. The grass was laid prematurely causing uneven ground and poor drainage, lots of trash left on the property after "completion", and just overall a lack of attention to detail. The superintendent assigned to my house 4 days before closing was stuck with a pile of junk and desperately rushed to fix the issues. I had to do the final walk through after I closed and all of the issues weren't resolved until 5-6 weeks after I moved in. I take responsibility for not pushing back on the close date given the state of the house, but I was continually promised it would be completed. Ultimately my experience showed me that the employees you will deal with on a day-to-day basis are amazing, but it is lead by a management team who is completely out of touch making poor choices and putting their employees in a bad position with the home buyers. ... More

The lay out of the home is just right for us. The location is spot on for what we were looking for. Neighbors are great as well which is good. The issue is the details. The craftsmanship work done for the caulking around the floor trim is the worst I’ve ever seen, (not our first home build) door handles falling off, shower curtain rods not installed, just laying on top of tile till they fall, Stove not wired correctly, short cuts taken on trim work around doors and kitchen. Grout work is not professional either. We understand things happen and it can never be perfect, but this is just small detail work that a craftsman should be skilled in and take pride in, if a door handle can’t be put on correctly then how do we know the foundation or walls or roof was done correctly? We only listed a small amount of the issues found. With that said, they have come and fixed the issues which is good but with the history and amount of homes they do, we should be farther along with some pride in the work. Things I wish I had known ... More

I'll start with my wife was involved in the Sales portion of the house buying experience. That not surprisingly went off without a hitch. The financing portion of the sale was also amazing. Now is where everything starts to fall apart a bit. My wife put in our first warranty issue, and we still don't have a functioning video doorbell. We had a tech come out and get the garage door functional but not the camera after the first doorbell was replaced due to a humming sound. All other issues were fixed on her first ticket. Now is where I come into the fold. I started looking at various things around the house and was starting to find a lot of issues especially with the drywall. The other issues were cracked tile, paint, grout in the bathroom showers, carpet, and some other issues. The initial part of the process was handled within the time frame promised. The paint contractor and his wife came out multiple times to fix several issues throughout the house. The issue they are having to fix over and over are the cracks in the corners of just every room. He also fixed some other minor dry wall issues here and there. The grout issue took a week or more to get that person out. The plumber who came out was on top of his issues really quick and resolved them quickly. The real issue was taking 3 weeks to get a guy out to repair some cracked tile. He pulled the toilet and set it in the tub. Fixed the three cracked tiles originally reported one being under the toilet. Issue there were two more cracked tiles under the toilet that the plumber pointed out when he came to put the toilet back in. Another week or two goes by and they finally get back out to fix the other two tiles. I went out of town on vacation and the tub where the toilet was left is now damaged and will need to put in another ticket on that. The tubs were also left with grout all over them without exception. With the exception of the cabinet company, the low voltage company and the carpet company people have showed up unannounced to do a repair, not a huge issue for me as I am unemployed currently, but I would guess this would be a huge issue for people who are working outside the home. I was also consistently no showed when I was told somebody would be here to fix the issues. I feel a lot of my issues could have been resolved upfront with a better-quality control up front. Not looking forward to submitting another ticket. ... More

Worst experience buying a new home. Through out the process Still trying to get things fixed Do not listen and do not care Just check the box

Still waiting(3months after closing)on my driveway and sidewalks to be properly powewashed. It still has red dirt stains on brandnew sidewalk and brandnew community. Other craftsmanship issues on interior of my home is becoming apparent. Other builders in same community have done much better job with powerwashing after completion of construction. Please address this issue as soon as possible. Highland home directly across street has same issue.

on your walk through "BEFORE" closing make sure everything is looked at even molding and seams on the wall. Check EVERYTHING and document it and have it done if possible before you close.

Quality promised was not present after closing. I am not happy & I should be.

This is the first new home we have bought and am happy to have done this but there are many things that I wish I knew. First off, if you are buying a semi custom home from Highland do not expect custom quality. It was clearly explained to me by my construction manager (Don) that these are production homes and not to expect the same quality as a fully custom home. This really irritated me and showed the lack of pride of the employee and their management have in their workmanship. It seems like the sub contractors are lowest bid contractors and as the saying goes, you get what you pay for. Every single home on our street has issues and while Highland is getting to fix things, it is not quick, and done at the convenience of Highland, I fixed many things that needed to be done but waiting on Highland would have meant we would still be waiting. This is really a shame because from looking into Highland, they have a great reputation and I was expecting a better experience. Don’t get me wrong, we love our home, but all the little things sure do add up and have soured me. I think they can provide a good home, just be prepared to really look at everything when you move in to make sure any issues are written down and fixed before you sign off. ... More

We still have outstanding items that need to be fixed. The laminate floor People blamed the floor issues on the carpet people and dull have not fixed my floor. A big hole was in the soffit. They came by and replaced the wood without painting it. Water was dripping through our room AC vent during the Freeze. Technician found no issues. Sprinkler system hasn’t worked since Freeze. Cabinet work had not been completed. Etcetera!!!

My home buying experience with Highland is a mixed review. From a floor plan/neighborhood perspective they have very nice floor plan options that are in very nice areas. My sales manager, Sarah T., was fantastic! She was very honest about answering questions and extremely responsive. She walked through each phase step by step. Without a doubt she was what sold me on building with highland and making my experience pleasant. I also appreciated my lending team and my design center consultant. When it came to the project mgmt/construction side - things unfortunately were not as smooth. I assume things in Covid added a layer of complexity in terms of materials and timing, but that should not have an impact on the quality and finishes on the home. When it came time for final walk throughs and closing my home was "finished" with lots of missed items which proved a lack of quality assurance (cracked windows, screws missing from glass door, damaged tile, bathroom drains filled with corrosion, messy cocking, VERY THIN flat standard paint which comes off EXTREMELY easy, etc.). Also there were A LOT of construction remnants left for me to clean and fix in a brand-new house which I feel is unacceptable (I.e. paint spots on floors, pencil markings on the tiles, base boards not flush to the end of the wall, windows not clean, dust on counters, paint/cocking all over most light switches door knobs, and more). My project mgr was responsive but I feel it was hard for my points to be fully understood and made priority. Highland makes a beautiful - I have toured several model and completed inventory homes to confidently say this. What I would say for new buyers is stay on the project mgmt side and ensure they are doing what they should be in terns of finishes. Also, if at all possible...do not close without these items being fixed. I am still having to lead that charge to finish my house I am paying for. ... More

Workmanship is crap. The painters suck. My 9 year old daughter could do a better job. The trim used inside is crap. MDF garbage For a 500k + house I guess I thought it would be better.

I’ve been dealing with Loud clacking noises over the stove top since I’ve been here. My front porch has large gaps between the bricks I can trip and fall or my visitors. I have asked to this to be fixed. Very disappointed in the quality of the home.

Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and extras...I just wished they had done the house right the first time. I can still see waves in my ceiling. Drawers on cabinets are too small and narrow for anything (Kent Moore design). Overall, I like the house. But, I hate my ceiling. ... More

I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there.

The house seems like it was rushed to meet our closing date, which we could have easily pushed back. Details such as internet availability was vague and misguided. Still don't have internet after nearly 2 months. Sales consultant seemed clueless about the tree removal behind house. Paint work is sub par. Floor is unlevel in several places throughout the house. Drainage around the house seems to be an after thought. Inconsistencies from house to house with same floor plan in the sections. Wrong fence per groves code installed on back fence line. Chesmar homes are building fences to code next to us. The construction manager has done a good job at meeting our needs with fixes. Seems the mentality is to build fast with disregard to fit and finish and try to fix under warranty instead of just taking the time to get it right the first time. We love our house and neighborhood, but there is a lot of room for improvement. ... More

Bricks uneven and mortar not installed correctly. The brick layer came back once to correct it and made it worst and use the wrong color mortar.The drainage in not slopped correctly and water sits in the backyard. The warranty representative suggestive that I purchase grass that will grow in damp areas. Sprinkler system not zoned correctly. I had to turn off half the sprinklers in order to water some of the grass that was replaced. If not then the area that does not drain water accumulates and just sit there longer then 48 hours.

Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor directly and started explaining how they don't check the warranty requests every day. Thanks, next time I wont use the warranty claim form.... Eventually they got it fixed but when I buy something brand new I expect the basic systems to function. Other issues were minor like the stair spindles being crooked, gate wouldn't close, some surfaces weren't painted that should have been. They fixed all of those but again, if I am rating quality of workmanship and materials, even a 3 is generous given our experience. Plus they need a street sweeper in the neighborhood. I understand its under construction, but they don't even try to keep the streets clean. Our cars are filthy all the time. Again, a minor annoyance, but an annoyance nonetheless. ... More

They did not cover all the options available and were stuck on building as is, not what could be done. We were not given complete listings or copies of what they discussed in the meetings. We had to fight to have any issues addressed that were seen at walk through. The house and concrete (driveway, garage and patio) were filthy at move in.

My wife and I bought this home as our retirement home. We have had nothing but disappointment since we moved in. Dings and a chip in the bathtub, 3 dents in the garage door. They used the cheapest materials and poorest workmanship I’ve ever seen. Now in our retirement years we need to go through and replace everything. Very disappointed.

We are first time homeowners and we trusted Highland Homes for our first house but unfortunately it hasn’t been a good experience. We have been living in our new house for a little over 2 months and we have had people working here pretty much every week fixing things that were just poorly done. We pointed out those things on the blue tape walk through but they were not fixed so we had to go trough a lot of trouble to finally get them fixed. So far we have had 1 shower redone, the whole backyard redone, door frames, door hardware and we are still waiting for our curved island quartz to be replaced, floor tiles to be fixed because of the poor installation and the kitchen cabinet doors to be replaced as well. The quality of houses that HH is selling at least in this neighborhood is very very low and we just wish someone could have told us before buying from them. ... More

Dear Highland Home, I am writing to express my dissatisfaction with the quality of the home I purchased and the customer service I have received since moving in. I have experienced several quality issues, including: • Loose doorknobs (multiple times) • A bathtub with scratches and dents (the builder representative accused me of being picky and said they didn't think they could meet my expectations) • A broken faucet handle • Walkway cement with footsteps on top (the builder representative argued with me for 15 minutes about why I didn't bring this issue up during the walk-through) Master bath with water leaks through glass • A busted fence (the builder representative refused to take accountability for this damage, which was caused by the next-door builder) I purchased a Highland Home specifically because of your reputation for quality. However, the customer service I have received post-sale has been contentious and unhelpful. I have been met with pushback at every step of the way. I am requesting that you immediately address the quality issues with my home and provide me with the level of customer service that I expect from a company with your reputation ... More

Highland Homes has been taking too long fixing things around the house under warranty. Some items were detected before closing and few months later we are still waiting for these items to be fixed. Builder’s grade quality items and attention to detail is almost none. Highland homes says they contact the owner within 48 hours to fix warranty claims, it has been months, with both phone calls and emails, we are still waiting.

Due to the excessive time wasting that we have experienced during this process I am not inclined to be as detailed but I write this in hope that these issues will be addressed and taken care of expeditiously. I plan to reach out to those in leadership positions to resolve all of my concerns without escalation to litigation. We are extremely disappointed with the warranty processes and have experienced so many inconveniences and POOR quality of work. The contractors have verbally shared that they are NOT doing their best work because HIGHLAND has not compensated them fairly; this is unprofessional and unacceptable and WE should not have to suffer due to their discontentment . ... More