Highland Homes Reviews in Houston, TX

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

Jack and Ken were responsive up until the day I received my keys. After that, I feel like their response to issues became little to non existent. There are things that need to be fixed or addressed. My disappointment grew after they passed over my keys. I submitted my warranty request and hadn’t heard anything regarding the request.

I would just make sure to details. After a month being in our home we noticed more faults. For example we have several cracked tile pieces, cocking missing, sheetrock mistakes. I was not completely happy with my buy if I would do it again I would pay way more attention to details.

The house is alright. We closed fast and the house was behind schedule. We were promised things would be fixed quickly as we found them but we have found that is not always the case and have had to push to get things fixed.

We moved up our closing date on our home based on Highland saying they would be done earlier than we thought they would. Big mistake. They did not complete in time and we had no where to go and moved in. Still not done with issues and we have been here for 2 months. Not the way we planned. Cabinet company came out in about two weeks and hasn't been back in 6-7 weeks- forget holidays, we are just fed up - that is only one thing that is not fixed/completed. Only move in if completely done and hope you have no issues. I will never move around the holidays again and never take a builders word for when they will complete a home - I will wait and wait and wait to close for never having these headaches and that builder will need to wait on me and will understand since we have this story to tell. The quality of the home is very good for what was done and the sales rep was great but I can not handle the ups and downs again. I have been home since we are still in Covid protocol and that is the one thing saving us for whenever people can come, I am here to get things checked off our very long of things that need to be done. Trust me, this review is being nice since our frustrations run so high but "it is what it is" as a friend of ours always says. We just deal with it. If Highland is reading this - they know who this is and that is a shame for it can not really be anonymous and this story sticks our like a glaring red dot on the page. ... More

My experience started off great, but once we got close to the end to close that's when we had issue with getting items completed. The sales person was great she did the best she could to get items addressed. However, the construction team was slow and unresponsive to getting items ready for a final walkthrough. Things weren't ready until 5 minutes before we had to close.

Finish work and muniltipul other problems found with the house.

Could have been better with details and craftsmanship, unfortunately it didn’t turn out exactly as we wanted but “good enough” which is kind of the running theme on some things. In some ways they were very radon’s ice but then they’d disappear with no communication. In the end a couple of big things were missing/didn’t turn out right and I’m tired of having to call them out to fix things.

From the beginning of the process, December 2019, Megan, our sales rep, went above and beyond to answer our questions or concerns that we had. We purchased our property before our section of the neighborhood had been started and before Highland officially started building in the neighborhood so there were growing pains associated with that. The whole process could have been streamlined had we known every option that was available from the start. Throughout the whole process we had to essentially inundate our sales rep with questions about things we could have put in the house, things that are now readily available to all purchases, ie. Black exterior and interior windows. Megan did her best to get our questions answered asap but it seemed like corporate didn't have the answers themselves. Again, Megan went above and beyond and did an amazing job. Overall quality of the house...some aspects are good and others not so much. The trim work around the house is sub par and cheap. The caulking used to seal has already started splitting, seams and taping on the drywall have started splitting, which was explained to us by our construction manager is not covered to have repaired by highland since its from settling. Correction tape and floating issues are covered but not seems in the caulking and nail pops. One of our corners in the kitchen trim is wonky and not plum, neither is the wall. Exterior paint job is spotty and shotty and the trades used throughout the process have zero respectability in their work. Touch up done on trim around the house was not painted properly after repairs were made to it. Stain in the master bathroom tub hasn't been able to be removed. Cracks on the corners of walls, and the list goes on. For a company that I've heard nothing but good things about some of the work quality is lower than builder grade at best. Need to be more attentive to the trades they hire and be on-site more to make sure they're doing their jobs and cleaning up their trash. I should not be finding fragments, large fragments at that, of brick and trash throughout my yard under flower beds and sod. ... More

Wasn’t a very pleasant home purchase. We had issues from the day we moved in and had to reach out many times to get things fixed.

They response issue but they don’t solve the problem. And the materials quality are not good.

I really like the home and overall it has good quality. There is one part which is not addressed properly. My master-bath granite counter-tops are really rough and does not look a quality product. I had raised this issue to all involved in the home process since the day it was installed, however, I was just told that this is how granite comes. I would really appreciate if they replace with better quality product. The construction manager was good overall. So far I have not seen any other issues.

No attention to detail. A lot of small problems that could have been quick fixes were ignored. Took too much time replacing or repairing items.

Make sure one ask questions about how do you (owner) make decisions on what customers want when it comes to master bath having a towel and linen rack when second bath has one, providing more room for master toilet, internet service, cable or direct TV. Making decision as to being upfront on informing us customers on all things important to us. Showing customer prices of incentives and allowing customers to be able to order all necessary. Walls are too thin no privacy. Providing pest control so they don't move in to ants, spiders because it seems as though you don't care. Be more concerned in customers to get higher ratings. This is for owner not construction manager because manage do what owner/builder wants done. ... More

They'll overcharge you for upgrades. But realistically, adding ALL the upgrades only gets you to today's standard. Most of their basic fixtures and options are dated. Don't get me wrong, everyone is very nice, but these are cookie cutter homes with yesterday's design. It'll take a lot more investment to sell.

Home is average, had multiple issues upon moving in but the service and timeliness to tend to the issues were excellent. I must commend the sales/ construction management team on their service, but I would not buy nor recommend a Highland home to anyone.

Average home builder...

The houses are nice. However, we are still waiting on the builder for some warranty repairs to be done (they’re really busy).

Mae sure what you want

The sales team was great. When construction started, that’s when things went south. Our construction manager was changed after the house was started. Things that were written on the scope were not followed through correctly. We are very disappointed with the workmanship of the house. I have a working list of 27 items for warranty at this time that I need to submit. Also disappointed in the materials that were used especially using mdf products and not wood for baseboards and trim around doors. Do love the floor plan that we selected.

I bought a Highland home because of their wonderful reputation however, I was disappointed in the quality of work and the oversight. While I love the home itself there were many issues during construction and after. The finishes of the house are poorly done and it feels like cheap labor was used just to complete the job. I thought Highland was known for great customer service however, was disappointed in being brushed off by the construction manager. If you choose to buy a home with Highland, you need to keep a close eye on every single detail and make sure you bring it to the attention before closing. ... More

The process they have with pre-closing and home orientation is flawed. We had several items on the list to be fixed but the focus was on closing and not finishing the punchlist. We have been closed for almost two months and are still trying to resolve issues. Highland needs to have an independent quality check prior to closing. They say they do but they don’t. After we closed we came to the house and our cooktop was in the floor because it did not fit, which was an issue for weeks prior to closing which they had time to fix but just could get it done. Highland has good intentioned but cannot control there subs. The subcontractors do what they want when they want- who is in charge? ... More

This builder has so much potential because there is a good product that could come if the building team took our home seriously in their work. The building team did not walk us through home building as it should have been done so many things were missed and even done incorrectly due to lack of proper oversight. I often voiced concern that I need more information prior to having meetings to decide on things but would not get the information I need prior to or even in the meeting. The building team should have walked us line by line what each category is and meant and not brushed over anything or asked in a general section do you see anything here you want. We are not building professionals. After move in our concerns were brushed off time and time again until I had to provide proof of other homes that I would go visit during their construction that had items we were told were correct (but weren’t) or couldn’t be done (but we’re done elsewhere). Our floor plan is so beautiful but the lack of care has caused this to be very stressful once we were in the home and finding out things and not getting the help we need. ... More

The materials are cheap. Replaced light fixtures in bedroom with ceiling fans and the fixtures were plastic and could not be more than $10. This is throughout the house - I could go on. The warranty department is non responsive. Still waiting for a response and have left serveral messages. The air conditioner is not working properly and will be the 3rd call directly to the company they picked.

The home looks great, but the functionality is not there. Sound travels from the guest bath all the way to the master bedroom. The light switches are minimal and placed oddly. The air conditioner blows super loud. They installed a used dishwasher. The interior paint is the cheapest quality I've ever seen and scuffs at the slightest touch. The cabinets are not adjustable. The master closet was only designed for hanging everything, which no one does. The master bath doesn't have a place to hang towels near the shower. Little things that make a house feel like a home are not there with this model. Also, the construction manager told us to reach out, but does not respond. The house just feels like it was a rush job. We love the neighborhood, but would probably look for a different builder next time. ... More