Highland Homes Reviews in Houston, TX

Good team. But material can be better. Cracks have already stared to appear at the joints where the asphalt is. Backyard and grass - very very poor quality. There's no space to store trash bins. Where am I supposed to keep them - in the garage? In the summer time?

Construction phase was extremely stressful and frustrating. Our Construction Project Manager would constantly report delays for the different trades, which he attributed to weather; spec homes down the street did not have the same weather delays. When I asked why our house sat untouched while other's continued, "your elevation is much more difficult." There were so many things that were done incorrectly that ended up costing us schedule delays and, surely, monetary costs to the company. The PM did not review the work as the trades were completing the work, I pointed out many things that were wrong; framed the back of the house for windows vs our slider door, walled off the door to the primary closet, granite countertop incorrectly drilled, many many more. Even after I brought these to his attention, they sat for a week before it was redone. We closed on our house 52 days ago and still have not had all of our close out items completed. ... More

We chose Highland Homes for its reputation for quality and craftsmanship while relocating to Houston from out of state. Unable to oversee construction, we trusted Highland to deliver a well-built first new home. Instead, we found uneven walls, window frames misaligned by nearly an inch, poorly fitted trim concealed with excessive caulking, and unevenly sprayed doors and cabinets with rough, unsightly finishes. Our backyard also has poor drainage, becoming saturated from normal sprinkler use. Our tight relocation timeline left little choice but to close despite these concerns. These aren't minor imperfections; they reflect poor workmanship and inadequate quality control. I understand homes are built quickly, but speed should never outweigh quality. For Highland, this may be just another house. For us, it was a major investment and family milestone. What should have been an exciting experience has left us questioning the value of buying new when so much corrective work is already needed. ... More

We had a good purchase and follow up experience with Roman. However we were and remain incredibly disappointed with John. Throughout the build, multiple mistakes were made, and only caught by me, the buyer. Often times John would become defensive and borderline aggressive in his responses. The home was not ready for closing on the day of closing, and a regional manager had to come walk with us to hold John accountable for his commitments. Dustin‘s attendance on that day is the only reason we went through with closing. The first couple of months in the new home have been just as frustrating. Multiple silly mistakes, such as the mantle not being sealed, cabinet shelving being installed, broken or unevenly, staples protruding from the stairs, missing paint, etc., basically the quality of workmanship, not being what I was expecting when purchasing a Highland home. Responses have been slow and even when trades have responded, work was left incomplete and John became defensive when questioned. Requesting warranty work became a source of anxiety because I did not want to deal with his attitude. Within the last week, we have been reassigned a new manager, Robert D. So far he has been a huge breath of fresh air, and I wish that we had been dealing with him throughout the process. The low quality of work on warranty claims has led me to question the quality of work in the construction of our home when it was over overseen by John. Unless Highland can guarantee a higher quality of service, moving forward in Wildrye, I will not be able to recommend them to friends or colleagues. ... More

Highland Homes has been a pleasure to work with. The entire home-buying experience was smooth and stress-free, and we were impressed by their attention to detail and professionalism. They were always responsive to our questions and concerns, addressing any issues quickly and efficiently. We couldn't be happier with our experience and our new home. Beyond their excellent service, the Highland Homes team is incredibly friendly and welcoming. Even two months after closing, we still stop by their sales office just to say hello and chat! We highly recommend Highland Homes to anyone looking to build a new home. 100% recommended! ... More

We had a great overall experience entirely due to our Project Manager, Jeff *****. Due to job transfers we have bought or built homes in about 18 locations in 12 states. We built 5 homes during that time. Working with Jeff was the best experience we ever had. The review score, however is low, because Highland Homes just laid Jeff off. He had been with the company for over 11 years and was one of the highest, if not the highest rated project manager in the company. He would have been handling any of our warranty items, and I have no doubt they would have been handled professionally. Now, who knows. If Jeff had still been with the company it would have been 5 stars across the board. Filling out the survey without Jeff working for Highland Homes... Not so much! ... More

Fantastic experience across the board. From the beginning stages until we closed. Everyone was friendly and made sure everything was as perfect as could be

From the beginning of the process till closing, I had no issues with Highland Homes throughout the building process and even after closing as well. They were in constant communication with us and responded to any questions in a timely manner. They allowed us to bring our own 3rd party inspector at various phases and corrected any deficiencies found and sent proof that they were corrected before continuing the build. They also took the time to go over everything that came in the home, how to use it, and more importantly how to maintain everything to ensure that it will last a long time. Even after closing, Highland homes respond to any claims that I had within 48 hours with the construction manager personally following up with me to ensure that issues get resolved. Based on the ***** of service, interaction with management, and quality of the product, I would recommend Highland Homes to any of my family, friends, and coworkers. If I have to purchase another home in the future, I would go out of my way to purchase a Highland again based on my experience. ... More

Good experience from start to finish. PM Jeff was easy to work with and was prompt to fixing issues.

David helped in everything when we needed it, we are very happy

Our home building experience with Highland was smooth from start to finish. Our sales counselor Kim was knowledgeable, patient, and helpful when it came to making all of our selections. She was thorough in her explanations of the building process and that gave us a lot of trust in the care and quality that Highlands puts into their construction and customer service. Once we started our build, we received consistent and reliable communication with our construction manager, *****. He was truly fantastic to work with and laid out clear expectations for how the process would go, and delivered on all promises made throughout the build. Even post closing, our team at Highland Homes has remained accessible and responsive. We really feel like our whole team went above and beyond for us and we couldn't be more grateful for the work that was put into our new home. ... More

We're very happy with our Highland home. The craftsmanship and attention to detail make it beautiful inside and out. The layout feels comfortable and welcoming, and we're excited to make memories here. We're grateful to have found a home we love and would recommend Highland Homes to anyone looking for a beautiful new home.

Sales group, Anita, was SUPER Elyson is a nice place to live. We are still moving in.

Dealing with Devin was a fantastic experience. All the contractors that were here were very nice and easy to deal with as well. My only criticism would be the actual day of closing. It was on time and generally went smoothly. But because we didn't use highlands financing company it felt like we didn't get great treatment. We didn't have information about our left over funds that we should've had before we even came. We were told just to bring a voided check. But that was not the case. Spent about 30 minutes calling our bank having to get information that like I said. We easily could've had if we were told before closing. But I love my home. And I love every other facet of the highland home buying experience. The sales person Bert was outstanding as well. And got answers to questions almost immediately every time he was asked. ... More

The whole process was clearly organized, team was great, and follow up actions were carried out. Fantastic experience with my home!

Throughout the build and upon first moving in there were minor issues with some of the sub contracted trades. Highland was extremely responsive and took care of the issues as they arose and helped where they could.

Our project manager was extremely attentive to detail, addressed our every need and completed the home ahead of schedule, with magnificent quality.

The experience of buying a Highland Home was made easy by the experienced staff with sales, finance and construction. I would highly recommend.

From beginning to end Troy ***** and Chris ***** provided excellent customer service and followed up on commitments to make sure my desires were addressed in a timely manner.

I couldn't be happier with my experience with Highland Homes and my project manager, Jovanny. Throughout the building process and even after moving in, I've had quite a few questions and concerns, and Jovanny has always been incredibly responsive and willing to make sure everything was addressed properly. What has stood out to me most is that he truly cared about making sure things were taken care of and that I was happy with the end result. He and his team have been wonderful to work with, and I really appreciate how attentive and accommodating they have been throughout the process. I'm very happy in my new home and would absolutely recommend Highland Homes to anyone looking to build. I'm grateful for the care and commitment he has shown in making sure my home met my expectations! ... More

I had worked with 7 builders before I worked with HighlandHome. The whole process was very smooth, fast, and easygoing. From Sale person to Construction Manager, they are very knowledgeable and friendly to work with. We live out of state and couldn’t meet them in person for some meetings but everything worked out perfectly. Manny ***** and specially Jonathan ***** tried all their best to have the process done well and went beyond my expectation. I really appreciate their efforts and treasure their professionalism! Whenever I had questions or any concerns, they always answered me quickly and solved all issues arised. From all the builders that I worked with, I like HighlandHome best. The quality of materials and workmanship that HighlandHome provided met all my requirements and expectations. My family loves the house that HighlandHome delived to us. I’ll definitely recommend HighlandHome to my friends and relatives. ... More

The whole experience of building our home with Highland Homes has been great. We were able to build a great floor plan that works well for us, on our preferred lot, and add some personal touches to the home. It's well built, well insulated, and we've had no issues. And even after the sale, Highland has been quick to respond to issues.

Chales was really nice

Overall satisfactory

Devin ***** was wonderful and really made my home building experience so great. He was attentive to detail and answered any question that I had. Thank you for all you did Devin!