Highland Homes Reviews in Dallas, TX

Highland Homes allow you to feel comfortable asking questions of any kind.

Can't say enough about how wonderful every part of the process was with Highland! From the sales process to the design process, through the building process, and finally, the financing process. All the Highland people were super helpful, responsive, knowledgeable, and friendly, and we SO love our house!

Nice home! Felt a bit pricey!!

So we happened upon a spec home for Highland Homes and instantly fell in love with it and I knew the price they were offering was a very good deal as well so we jumped at the opportunity. From the beginning Highland has been very accommodating and the warranty work/responsiveness has been outstanding. I would highly recommend this builder.

From sales, through construction, and after closing, Highland has been exceptional. They were flexible and worked with us to build us the home that exceeded our expectations. Edna in the sales office was very easy to work with and helped us find a floor plan that met our needs. She arranged tours of homes in the neighborhood so we could walk through the different floor plan options. Kari at the design center helped us select all the finishes. She listened to us, looked at the pictures we brought in and made sure our choices worked well together and had the aesthetic/style we wanted. We could not be happier with the end result. Garrett was our construction manager and was great to work with - he was always available to answer any question and make adjustments during the construction of our home. His attitude, helpfulness and willingness to do whatever he can to help far exceeded expectations. The support after closing have been great. While we have not had any major issues, there are always small things that pop up after closing. Garrett and Highland have been equally impressive after we moved in - immediately addressing any concerns or issues that have arisen. It is very comforting to know the builder stands behind their product as well as Highland does. ... More

Overall we are pleased with our Highland home.

This was my first new build property and I feel very fortunate that I chose Highland Homes. My overall experience was excellent and any issues were dealt with very quickly. Quality compared to other builders is also higher.

We could not be happier with our home buying experience with Highland Homes. Quality of workmanship, design and responsiveness have been outstanding. Highland puts a premium on customer service and it shows.

Lesli and our builder Brian did an excellent job helping us get into our new Highland Home! We love the home and are so glad that we chose HH!

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system

Very professional and efficient.

Our Highland Home is absolutely beautiful!

We like the floor layout.

If you are getting the attention that you deserve when looking for a home, like we did from Highland, stick with it. They will help you every step of the way.

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing.

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

Great home for a great price.

Everyone on the team from the Real Estate folks to Construction Manager were professional and operated with integrity and professionalism.

The entire process of buying the home to the final move in, was so smooth! Chase was our go to man, and communication was above and beyond. The Highland team takes pride in building homes and provided us with a beautiful home of quality and luxury. Highly recommend.

If I have one negitive thing to say, it would be bathroom drawers are to small & kitchen cabinets needed to be a little deeper. Other than that they're a quality excellent home.

This is the first time we build a house and we are really happy that we chose Highland Homes, They delivered the house on time.Shane was our builder and he was always available to hear us out. He always had really good ideas when we were not able to decide on what we want. He was very responsive and patient through out the process. We had the home inspection done by a third party vendor and he was impressed by the quality of work done. We would highly recommend Highland Homes to any friends and family who are planning on building a house.

We loved working with Highland Homes. Everyone was so nice to work with in the sales office and the builder. We have recommended them to all of our friends.

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

Enormous demand for new homes has created an environment where subcontractors hire semi-trained or even untrained workers (on the job training). Their work is many times simply sloppy and sometimes unbelievably bad. The Highland supervisors ensure that work is performed to code, but that does not mean work is high quality. A new buyer must constantly question things that do not look "normal", and get them fixed before closing. i.e Highland "cheaped out" and did not put in foundation drip lines on the automatic sprinkler system; this should be standard on your new Texas home. Make sure wood trim is cut with tools, not box knives. Make sure the cheap kitchen appliances are upgraded, because Highland uses low-level kitchen appliances. Make sure the yard is graded correctly to prevent large puddles and mud holes, especially if you have children playing back there. Make sure you purchase 3-way switches for all areas where there s entry from two separate directions. Make sure you use the Highland warranty system to fix all the poor workmanship because you only have 1 year to get it fixed - some folks had been working for many months to get items fixed, nothing occurred until the continuous use of the online warranty system was the only way to finally get things fixed (again, because the building managers seemed to be too busy to remember the small stuff). Remember that sheetrock errors are MUCH easier to fix before the paint is applied. With that said, you should always get the builder to fix texture and paint errors at any stage of the game - but it is most effective before closing on your home. Highland is MUCH more responsive before closing than after closing (again, to busy for small stuff). Finally, get some help from some building experts to help you find all the errors before closing time. ... More