Highland Homes Reviews in Dallas, TX

While I love my floor plan this house was built pretty poorly. Cabinets were installed with damage, the tile everywhere is the absolute worst. Just poor quality all around for a builder that claims they build quality homes

The lack of care taken in the build was disappointing compared to the talk up of how great the quality was. The young lady selling the house was very helpful and worked with me and my relator on getting the perfect lot. after that was accomplished I could rarely get in touch with her and she was short and would only communicate with email. I ended up dealing with here associate more and he was extremely helpful and pleasant. after paying for my home I received my keys from the design assistant she was very pleasant and helpful. I have never heard from the young lady that sold me the house? The contract was pleasant to work with. I don't feel he gave me enough information in the design meeting. It has been the first time I have built a house and was unaware of what was considered extras. I have submitted a work order and waiting response week out. I am enjoying my home and I like it. a few thing I would have done differently. I have been a bit disappointed for the value. I received a house that was not cleaned very well my master bath floor has a tremendous paint overspray on it. That is my feelings ... More

I’m disappointed and this builder is not highly value,

Great process from start to finish. I would highly recommend highland homes.

Even after I closed on the house, Angel has been great with getting problems resolved

We bought a spec home already under construction so we were not allowed to go to the design center, which didn’t give us options for add-ons such as blinds, adding exterior lighting etc. We were not told that the standard paint was flat, nor were we given the option to “upgrade” the paint. Flat paint is the worst! Our appraisal came in $33,716 UNDER list price and we were told they would not negotiate it and we were stuck since we had already sold our previous home. We have had so many issues and have had the contractors in and out more than a handful of times. Have only lived here for 2 months and have already submitted multiple warranty claims for various things, which go unresponded to, until we follow up on them ourselves (the 7 day to respond clearly is false). Finally, the kitchen. I don’t know what to say. We are currently waiting on nearly every door and drawer to be replaced as they are all damaged, dinged, scratched, or the paint is peeling off. I’m not sure who was responsible for quality control / visual inspection on our home, prior to our ownership, but they take zero pride in their work, and it shows in everything overlooked! ... More

Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we were getting and the brick work was the worst I’ve ever seen. ... More

We had a Highland Home in San Antonio from 2010 to 1018. We were extremely pleased with the builder and his attention to detail. I believe largely because of the great number of houses being built and issues with obtaining materials that in some cases cheaper materials were used, but we also had a couple of substitutions that were in higher categories as well. Highland has been responsive in working the punch list for warranty items since we moved in 9/1. All in all, we are pleased with the home, but the experience was different than our first Highland Home.

Despite the crazy housing market, material and supply shortages, Highland Homes was able to finish and close on our beautiful home on time! The entire Highland Home team was great to work with. We are so thankful that we chose Highland Homes and we highly recommend them based on our personal experience.

Highland designs a beautiful house, but they can't finish it with quality. No attention to detail, no pride in the finished product, and every time an issue was corrected, something else was damaged. Their painters should never be allowed to paint a Highland Home again. The employees are very nice, but their job is 10x's harder because of the subpar trades. Options are WAY over priced and they missed our estimated closing date by 3+ months. They can only blame COVID so many times before it just becomes poor planning and execution on their part.

We have been very impressed with the quality and detail Highland Homes puts into the home. Their response to warranty issues or after sale issues has been great.

My overall experience with highland homes was great. Kathi, the sales counselor, answered all of our questions. She continued to help us even after closing on our home with some issues we were having. John, our lender, was very knowledgeable and easily accessible throughout the process.

We had a great experience with our Highland Homes buying experience and our home. They provided transparency in the entire process, telling us what they could and could do and allowed us to be involved in every aspect of the process. They upgraded materials, as needed, without question or additional cost that resulted from the current supply chain issues, The construction manager even came out on a Saturday evening to address an issue we found during a visit to the house. We would highly recommend Highland Hames as your builder.

Edna was absolutely amazing from start to finish, we adore her. Our builder Lonnie, worked tirelessly to get things done despite the shortages of both materials and workers post pandemic. We are really happy with our overall build process. Would highly recommend!!!

Entire Team worked together and communicate well. Makes process easier. They make the Client feel like a priority and not just an address.

i dont think there is a square wall in this house. We previously had a home custom built and buying from a big box builder has lived up to their build fast and not accurate reputation. the sheetrock is crumbly, the paint falls off the wall if you touch it, the door paint has runs in it. We've had the electrician out three times. The person that we contact if something is wrong, has been fabulous. It's just when you pay close to half a million dollars for a home, you expect it to be top notch not sloppy.

Buying a home can be stressful. Highland Homes walked us through the entire process and it could not have been easier. We initially went with another lender but switched to Highland Home Loans because of their customer service. Friendly, kind, patient, and willing to help anytime. Would highly recommend!

The Highland quality of materials and the responsiveness to any questions were second to none. We also had a great experience working with our builder Justin. We built several houses and none compare to our new Highland home. I have even convinced my parents to buy a Highland Home.

Over the home is good not great as far as price. It was just the experience dealing with some individuals that makes you think? Did I make the best decision for myself and family. I know the builder responsibilities are to stick to schedule. Get the house built on time. In some case there was rushed. It stood out once I brought things to there Attention with concerns it was just about written off or down played. If I being honest , on a positive note please READ everything and acknowledge things so you don't have to fight with them about it later. If could I go back to adjust the most common things that's never on your top list I definitely wouldn't let it slip through the cracks. Be aware you might tell the builder one thing especially something your paying for. Hay can you make sure this is done this way or that way. To later found out they totally disregard your requests and say. I went with the plans after having numerous conversations and meeting felt disrespectful as the buyer. Gateway community Forney Texas. Recently closed 2 months ago the Scott's Hope this is helpful information to anyone thanks. ... More

Whole experience was excellent. Dolly and Helen were very easy and enjoyable to work with on the sales process and Victor is truly outstanding a a Project Manager. There are always going to be issues that pop up, and how the team handled those made the difference between a good and a great experience. Quality of the home is top notch!

Will preface by saying we bought in the pandemic boom and have calmed my anger according to the understanding of the strange times. This being said the fit and finish of the home leaves lots to be desired. Getting repairs done is not easy at all and am still waiting for almost all of it. There’s one point of contact and he is totally overwhelmed. Structurally it seems like a great build but time will tell. The sales staff was nice enough through that process.

Quality product, very good design, very good workmanship and timely response for the few warranty work. They are professional and stand behind their commitments

The sales representative for Highland Homes went above and beyond in our home buying experience. Her level of knowledge, professionalism and experience made the whole process of buying our new home a breeze. There was no stress, only excitement as move-in day approached. She was quick to answer our questions at any point and address any and all concerns we had. She was not only caring and charismatic, but guided us through the process with unmatched Texas hospitality and courtesy. Everything was on time despite many current shortages and her along with the project manager, delivered an amazing home that will be a haven for our family for many years to come. Attention to detail was given in every aspect of the home and the project manager was always available to answer any questions and fix any issues, including after closing. We can tell that quality is at the top of Highlands priorities and in a market with so many builders, they really set themselves apart from the others. The whole process of working with Highland Homes was a pleasure and we are thankful for the opportunity. We would recommend Highland Homes to all our family and friends. ... More

The attentiveness to our project and communication was outstanding.

We are very happy with our decision to use Highland Home as our builder. From the very beginning, the entire process went very smooth. Tyler and Kirk are great construction managers! I feel we got a great value for our home and we are extremely happy with Highland Homes!