Highland Homes Reviews in Dallas, TX

Overall, our experience with Highland Homes was positive. We are pleased with the design, quality and workmanship of our new home. The Highland Homes Team was professional, knowledgeable and responsive throughout the process. However, communication and clarity regarding warranty documentation and homeowner responsibilities could have been better and certain matters required additional follow-up. Despite these concerns, we are happy with our new home and would recommend Highland Homes to prospective buyers.

[TRANSLATED FROM ES] Very professional, I loved it from the beginning. The process was very responsible, everyone was very punctual, very kind, they did a great job, they worked as a team

Interesting how some of the house is high quality while other parts are cheaper. Should all be a certain kind of quality. Every part of every room.

Our entire experience went well. We felt heard and all questions or problems were taken care of immediately and to our satisfaction. We would definitely recommend buying a home from Highland Homes.

My wife and I are very picky about details. When we decided on a Highland Home, we looked at many factors. The layout of the home was critical for our needs. And, as for most, the price was really important as well. We picked the Esplanade and changed the layout to a 3-3 with the Flex-Gen. Having ensuite for all three bedrooms was important to us. And, the Flex-Gen is a really good sized room. We have had a few issues with the house. It has taken a fair amount of adjusting to get the AC working correctly in all the rooms. And we have had some problems with the flooring. But, most importantly, Highland has been right there every step of the way to make sure everything is exactly right. Tracy and Alex have been great throughout the entire process. We have been in the house for almost two months and are loving it. We made a great choice and would do it again. ... More

Overall good experience, with minor aspects that can be improved.

Everyone we interacted with at highland homes has gone above and beyond to answer all questions we had along the way, send updates regularly to feel like we were there and accommodated our challenges being out of state! The house quality and finish was perfect and we're so happy we went with Highland Homes and the awesome team that helped bring it all together!

Excellence was reflected in the people as well as the residence aquired.

The quality of the work was sloppy. We are still having crews come out to fix numerous issues, especially with our HVAC system. We have had Houk HVAC come out six or seven times, and unfortunately, the service and quality of their work have been very disappointing.

Clarity, communication and customer service

We can't speak highly enough of everyone at Highland that we dealt with. All were very knowledgeable and experienced. Any issue or question we brought up was addressed immediately. They made buying a new home a very pleasant experience.

Installed the wood floors all over the house. The floors were installed with corners chipped, seams are bruised and there are chips at many places. Moved in the home on Jul 7th, 2026 ( not even 2 months ) and since noticed many of these flooring issues. Contacted the builder and flooring lead Ronnie, he bluntly said these are not warrantied and may be you had created due to your vacuum. Did not think this high end builder will have this poor quality flooring material which easily chips. This is my retirement home and this is not acceptable.

Every interaction with Highland has by far exceeded my expectations.

Smooth process. Issues all addressed. Excellent responsiveness. Very trustworthy company.

This is my first highland home and it will be what I look for if I ever move. They have been nothing but amazing to deal with and accommodating at every front.

We were under the impression that Highland Homes is the best builder in the DFW metroplex area. Apparently, we were wrong. We have been in our home for approximately 30 days but have been faced with several issues. We have had to call the plumber twice, balance the air twice and multiple paint touch ups. Overall, we feel there was severe lack of supervision from Highland Homes construction team. We have had an excellent sales experience but the construction experience wasn't the best. Our garage door is already creaking.

The customer service was top notch

Our builder was amazing and Mindy was amazing, we almost walked from highland homes due to our bad experience in Celina, but Mindy reassured us that we will be taken care of.

From start to finish it was a great experience working with the team at Highland Homes. They were there every step of the way if we needed anything or had any questions, couldn't have work with a better team than the builders at highland Homes. The options we had with add-ons and the quality of products were exceptional.

From the very start, our experience with Highland Homes in ***** was absolutely amazing. We were downsizing and selling our long-time family home in ***** to build what will be our final home.The entire sales and design teams were absolute perfection. ***** and ***** truly listened to our needs from day one. In fact, it was ***** who carefully heard what we were looking for and recommended the exact floor plan we had in our heads. Selling a home while building a new one comes with plenty of bumps along the way, but Highland Homes stood right next to us to ensure we made it to closing. ***** even listened and supported me when things were completely out of her control, offering excellent insight on what to do to get our Frisco home sold so we could close here.Once construction began, ***** was incredible to work with. He has a wonderful demeanor and handles stressful situations and difficult topics with total ease. While every new build has a few minor items left to be taken care of, the overall experience was outstanding. I would highly recommend Highland Homes to anyone looking to build! ... More

From our sales team to our construction manager and lender, the Highland Homes team were top notch! They were quick to answer all our questions and very responsive to our needs.

all great

Overall experience influenced our rating.

I had an amazing experience throughout the entire home-building process. The team I was fortunate enough to work with made every phase smooth and stress-free. They consistently kept me informed, up to date, and at ease every step of the way. No matter how small my questions were, they always took the time to answer them thoroughly and with patience. Their communication and attention to detail truly stood out. Even after closing, they have continued to be attentive, supportive, and available whenever I need anything. It’s clear they genuinely care about their homeowners long after the process is complete. I’m very grateful for such a positive experience and an incredible team. ... More