Highland Homes Reviews in Austin, TX

Emmanuel is amazing and very responsive. It’s clear he’s proud to be a part of Highland and is very conscientious of his clients’ satisfaction with their homes. Highland is lucky to have to him as a representative of their company!

As a Vetran I feel I was robbed of my Earnest Money for chosen another Highland home in the same Neighborhood.I lost 12,500 which as a Vetran it does not come by easy.If Highland Homes treat Vetrans this bad everytime they will not get too many stars.

Everything went incredibly smooth with Highland Homes. Our construction manager Zach was very cooperative, responsive, and helpful throughout the process. They even added hardware to the hutch cabinets at no extra cost. We’re truly happy with our purchase and highly recommend them!

Clinton, my builder, is great! He responds quickly to every message and fixes the issues just as fast! He has been very easy to work with. My experience with Highland Homes has been very good.

Initially everyone was great. But as closing came, things were different. Brick color was different from what we chose. There were so many little things that was promised but didn’t happen. Frontyard was just not great looking. Trees look dead. I asked the builder multiple times… not much response. I had to ask to power wash the garage. Had to ask to clean the floor before moving in. I wish the handover would have been more official and smoother… and 100%. I had bought some houses from other builders.. had completely different experience. Builder was nice.. but didn’t meet the expectations. ... More

Quality build. Construction manager does a poor job with following up with communication and misses details in every single email exchange. Construction manager is nice. He tells the buyer he is available for questions/concerns, but does not actually follow through with a quality level of responsiveness. Outright ignores some topics in emails. Issues/agreed upon repairs would persist for weeks and I had to keep asking up until the day before closing. Sales counselor was consistently excellent, responsive and proactive. I would give her five stars.

Well built home, but there are several incidents of "cosmetic damage" that isn't covered under warranty, particularly regarding interior of cabinetry.

We are pretty happy with our home and the work Highland homes did. Andrew and Zach have been great to work with. This build process went smoothly. We got everything we selected. For minor touches after closing Zach was very responsive. They addressed all our concerns in a timely manner. Highly recommended Highland Homes, if you want quality craftsmanship.

I want to be clear and leave no room for ambiguity. Henry and his team did an amazing job on our home! It was delivered 100% complete, on time, and with the utmost quality. Moving into our new Highland home capped the end of a complicated cross country move for my family. Having our beautiful home delivered on our 27th wedding anniversary capped the end of this journey and the start of a new chapter in our lives. We couldn't be happier!!!

I liked everything about the home and the people involved in the process. Definitely worth the money spent. Highly recommend it!

Outstanding. Could not be happier. Highland took care of us when we really needed it. Our home is PERFECT

Brooke, Preston and Sean were an awesome team and absolutely loved working with them. Very happy with Highland and their response after closing is amazing to other little issues. Great job well executed by this team, I give them a five star.

I purchased an inventory home and the construction manager (Preston) was extremely helpful during the orientation and final walk. He continues to follow up with me after I moved in. I love the home and couldn’t be happier!

Overall Good, but sometimes i feel the responsiveness to issues is too slow

Still have some outstanding issues with no response.

Lots of small issues that should have been addressed prior to closing. Typical new construction home thought these guys would be different at a higher level since they charge more.

Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.

The location is great, the home is beautiful, and both Avery and Andrew were excellent to work with.

We are happy with our new home. The process has been quick and smooth. It took 6 months from contract to closing. Andrew (Sales) and D'Marco (Construction Manager) responded very quick and always solved the problems whenever I contacted them. Strongly recommend

The buying experience was good.

Smooth and anxiety free process.Thanks to Heather and Mark. Our new house felt like home on the very first day! Can't thank you enough.

Really want to give the construction manager, Luke, a 5-Star rating. From the first time we met, before a contract, he has been patient, professional and timely with his responses to our questions and construction issues. His intentions to resolve issue quickly were often thwarted by unreliable subs. We've purchased several new homes in the Austin area over the past 30 years and find Luke to be one of the best!

We couldn’t love our Highland home and more than we do. In addition we work with Mark and Avery. They offer superb support!! Truly makes a difference.

Super happy with the home, our sales consultant Cory and our construction manager Eric. We had 2 minor issues and both were resolved perfectly in a timely manner. Over the years I’ve purchased several homes & this was by far one of the best experiences I’ve ever had.

Ok, I have been buying total of 7 homes so far in my life. This is only home builder made me recommend my home builder to people. Sale office staff was amazingly professional and updating every single thing so I didn’t have to check on the progress. The sale staff did go above and beyond truly. And the home was very well built. I bought 2600 square feet 2 story home. Highland didn’t waste any space in the house. High quality finishes. The best part is the warranty care. After I move in, there must be little issues but the project manager Eric baker has been amazing. He personally takes care of every little thing within 24 hours. It was pretty much same day service for warranty repairs. I was so amazed. I never seen the service like this. Definitely I will only buy highland homes and let my people know this is best purchase ever. ... More