Highland Homes Reviews in Austin, TX

This was our first home buying experience so we were a little nervous, but right from the start Brooke and Mike were so wonderful in helping us through the whole process. They were always available to answer our questions, gave us ample time to make decisions, and communicated in a timely fashion with updates along the way. Even after we closed on the house, Mike has continued to answer questions for me when I know he is super busy with other projects and that means a lot that he still finds the time to make sure we are happy with the house. We could not have asked for a better home buying process, especially for it being our first home. ... More

We had such a great experience with Highland Homes. From the very beginning stages to now living in the home, Highland has exceeded our expectations. Lula and Dylan were wonderful to work with throughout the entire process.

Working with Highland was an excellent experience from beginning to end. We trust them and recommend them as a builder for others.

From the start to end highland representatives were very approachable and did their best to accommodate all my request. They went over and above in fulfilling their job and helped us move into our new home.

Great buying experience with responsive solutions to concerns. Every step of the buying experience was pleasant and the home is wonderful. End result is a beautiful home without any major headaches in the buying process.

We recently purchased our home through Highland Homes, and the entire experience was truly exceptional from start to finish. From the moment we met Danielle, we knew we were in good hands. She was incredibly knowledgeable, patient, and really took the time to understand our needs. Never once did we feel pressured to make a decision—we always felt supported. Everyone at the Austin office was equally kind and helpful, making the process smooth and stress-free. A special shoutout goes to Lane, our construction manager, who kept us in the loop every step of the way. He provided detailed weekly updates during the build and was always quick to answer any questions we had. Even after we moved in, Lane has continued to be an amazing resource—always responsive and ready to help. We’re so thankful to the Highland Homes team for helping us find and build our dream home. Highly recommend ... More

Adam was an absolute stud. I can’t thank him and the Santa Rita team enough for all they do and continue to do. Best team in the state.

My wife and I began looking at homes about a year ago and met Amy (Sales consultant) for the first time there; after that meeting, Amy worked tirelessly to find us our forever home. It has everything we had ever wanted in a home and more! The building supervisor D’Marco was amazing and extremely responsive to any questions we had or any help needed. The overall process from touring to the finalized purchase was extremely smooth and would recommend highland homes to anyone who is on the fence for a builder.

Purchasing a home while living in another state could have been stressful but Jeremy and Andrew were super responsive to our emails and texts and keeping us updated on the process of building our new home. Love our floorplan (Birchwood) and the finishes and options we chose.

Conner and Gracie we're Fantastic to work with from start to finish. We love our Highland Home.

If you’re considering working with Highland Homes and their preferred lender—don’t. This has been one of the most frustrating and disappointing experiences of my life, and I wouldn’t wish it on anyone. They had our loan documents for months, and every time they asked for updated paperwork, we responded immediately. And to be clear—none of the delays were due to issues with our approval or finances. We were fully qualified. The only thing standing in the way was their incompetence. Somehow, our paperwork still “got lost in the shuffle.” One week before closing, they casually informed us the deal would need to be postponed because they still hadn’t sent the documents to the VA. That delay? It cost us another 39 days, forced my family into temporary housing, and added an incredible amount of stress to what should have been an exciting time. Throughout this nightmare, there was a constant game of blame ping-pong. No accountability. No urgency. Just a whole lot of “not my department.” And if that wasn’t enough—now that we’ve been in the house for nearly two months, we still can’t receive mail. Why? Because the developer forgot to install mailboxes on our street. You read that right: mailboxes. Gone. Missing. Never installed. Despite repeated visits to the post office and escalating the issue, Highland Homes has done absolutely nothing to resolve it. Just more deflection, delay, and disinterest. When you spend $1.2 million, you expect a minimum level of competence and customer service. What we got was a masterclass in how not to take care of your buyers. Bottom line: Buy the home, but bring your own lender—and a backup plan for basic services. ... More

We had an excellent and easy experience with buying our Highland home. Tina, the salesperson helped us understand the steps we needed to follow to purchase the home. She was knowledgeable and patient in answering all of our questions. She had a very reassuring and positive personality. Whitaker, who was supervisor of the building of our home, was attentive and responsive through the purchasing process. He was aware of every aspect of how things were supposed to work in our home. He gave us confidence in the quality of the home. He ensured that everything was in tip-top shape. We had done some research home on builders and Highland had very good reviews. We love our home and the style that Highland offers. We loved every choice of materials used in our home and I believe a salesperson, Avery, picked them out. ... More

We were beyond impressed with our experience with Highland Homes. Throughout the building process, Conner (our builder) sent us thorough updates about the process of our new build. When we met in person, we never felt rushed. We really appreciated his attention to detail - he would remember small things we told him about and make it happen! Since we have moved in to our house, he has been stellar at addressing our warranty requests quickly and following up to make sure we don't have any other concerns. We built our previous home with another builder, and our experience with Highland Homes has been about night and day difference. They really go above and beyond to make sure you are happy with your new home! ... More

From the very beginning when we met with Lula our sales counselor, we knew this was the best decision for us and our family. Lula was with us from start to finish and we couldn't be happier having her as our sales counselor. I was a bit nervous at fist we weren't going to speaking with Lula as much during the build but Preston our construction Manager really went above and beyond this gentlemen is the reason why I would build with Highland Again. Preston is professional, knowledgable, sincere, kind and listened to every single one of our questions and concerns and he took the extra time out of his day to always communicate with us whether it was via email or phone call. Preston and Lula truly made our home wishes come true. ... More

As a business owner—including in the customer experience space—I hold service and quality to a high bar. That’s why I want to shine a spotlight on two exceptional people: Preston, my construction manager, and Renee, my sales counselor. Both went above and beyond in every possible way. Preston held himself and the entire project to incredibly high standards. Every detail mattered to him, and he didn’t let a single one slip through the cracks. His professionalism, responsiveness, and pride in his work were evident from day one. He was not only excellent at his job—he was an absolute joy to work with. Renee was a clear and consistent communicator and made every step of the process feel seamless. She was warm, helpful, and always made sure I felt informed and supported. They both demonstrated the highest level of conscientiousness, and I say without hesitation that I would work with them again in a heartbeat—and sincerely hope to. In fact, I’d not only work with them again—I’d hire them and grab a beer with them. They’re that rare mix of skilled, dedicated, and genuinely good people. I also want to recognize the overall Highland Homes experience. Clearly, the company is doing a lot right to attract and empower talent like this. It shows. Outstanding work all around. ... More

We had an amazing experience building with Highland Homes. Every member of the sales team was warm and welcoming. We worked the closest with Danielle. She made the whole process smooth and simple. We even changed directions right before signing our contract and she was accommodating and made sure we felt 100% comfortable before moving forward. Lane was our construction manager for our house. He was extremely detail oriented and communicative. He was on top of anything that came up, and was very knowledgeable with any questions we had along the way. We ended up with a great quality home and a seamless experience because of this team! ... More

Our family enjoyed working with Highland Homes in our house building process. All the answers, from start to finish were answered timely, the whole process was transparent. Both Zach and Cristi were amazing human beings to work with, and I would recommend Highland Homes and two of them to everyone.

Michael has been extremely professional and very responsive to all our issues and concerns! He’s been a pleasure to work with and is truly customer focused!

This was our first time purchasing a new home build and what a positive experience it has been. Not only is the home beautiful, but we’ve received the utmost care. Even after the home sale, the sales rep, Kira, was checking in with us to make sure we were getting properly settled. Additionally, we’ve been beyond impressed with the Highland Home builder representative, Adam. He is an excellent communicator who is knowledgeable and follows through on what he says he will do. From our first email before close to 3 months after close, he’s been our one and constant contact for any items that have needed attention. Adam surpassed our expectations months ago and because of his due diligence, we trust and recommend Highland Homes. ... More

Thank you To Highland Homes for a smooth process. The home is beautiful! Kudos to their staff Renee and Lane for always being so responsive, accessible, knowledgeable and professional!

Thanks to Amy, Marsha, and D'Marco, We wanted to take a moment to thank you all for the incredible work you did in bringing our new home to life. Now that we’ve been here for a couple of weeks, we’re truly settling in — and we couldn’t be happier. The attention to detail, quality craftsmanship, and thoughtful design really shine through in every part of the house. We appreciate the time, care, and communication you put into the process from start to finish. You made this an exciting and smooth experience for our family.

We have been very happy with our purchase process end-to-end. Great home, fast response when dealing with minor issues and a professional and competent sales team that supported us out of state right up until we moved in.

I was looking to purchase a new home in a community close to my family, and my experience with Highland Homes exceeded expectations. Jonathan, the salesperson, was fantastic—professional, responsive, and incredibly easy to work with. He consistently followed up on my questions and kept me informed throughout the entire process. I especially appreciated the openness of the floor plan and the inclusion of a dedicated office space. Working with Juan on everything related to the home—such as appliance operations, using the sprinkler system, how to change the air filters, and even recommendations for a water softener company—has also been exceptional. His support has made the transition into my new home seamless. I highly recommend this team for anyone considering a new home with Highland Homes! ... More

This was our first home purchase and despite the immensity of research we conducted, it was daunting to say the least. Our first contact was with Jonathan at Highland Homes, and he immediately put us at ease with his Carisma, attention to detail, customer focus, professionalism, honesty and transparency in explaining the home buying process with Highland Homes. Jonathan skillfully helped us navigate the process once we decided on purchasing our new home with Highland a few months ago. His knowledge and aptitude of the home buying process was on constant display, providing us with adequate & timely information and options to ease the decision-making process, without being forceful or aggressive. He was assertive and supportive with the many decisions we had to make. Jaun, our Construction Manager, was exceptional as well. His aptitude, knowledge and willingness to assist were impressive. He kept us well apprise of the progress of our new homes on a weekly basis with pictures, phone calls, etc, especially since we were still living in another state. Having his personal cell phone number on speed dial gave us a sense of confidence and peace of mind. His attention to detail ensuring that everything was perfect for the final move-in was on point, since we were encouraged to hire our own independent inspector. All the minor findings were dealt with expeditiously to our complete satisfaction. What impresses us most about the Highland Homes experience, was not just the smooth process from start to finish, selecting the home, realtor, financing, inspections, etc, but their follow-up after we moved in to ensure that everything was as expected; they genuinely displayed a vested interest in their customers satisfaction. We were drawn to Highland Homes because of their exceptional reputation and top-notch reviews. We choose them because of the first impression we had and the unforgettable experience we had with Jonathan, Juan & the rest of the Highland Team. This experience was as smooth as it could get with no major hiccups or concerns. This review will not be able to do justice with mere words with respect to how we were treated and how valued the team made us feel. It is without hesitation or reservation that we recommend Highland Homes if you are in the market for home purchase. This experience was second to none. We wanted to rate our experience higher, if only there was a category above a 5 or an A, THANK YOU SO MUCH JUAN & JONATHAN AND THE SUPPORTING CAST OF HIGHLAND HOMES!!!!!!!!!!! ... More

Kira and Mike were great throughout the home buying process. They made it seamless for us and made sure all our requests were fulfilled on time. Mike is very responsive and made sure we understood everything about the home and was always available to help us with our questions and requests. Highly recommend him! Apart from that, the only feedback we have is the quality of wood used for doors. It chips easily so maybe it would be better to have more sturdy wood.