Highland Homes Reviews in Austin, TX

The new home is not only beautiful, but the quality of the workmanship is outstanding. Our construction manager Luke was very professional and attentive.

I am not totally happy with the construction process which has too many flaws. People who worked on the home are not skilled and that is bad.

Process was seamless from sales of lot, internal design and upgrades.

Renee, our sales rep, Javier & Matt, our PMs, and Lane, our warranty specialist, all contributed to an outstanding buyer/build experience and aftercare service. This is a testament of the quality Highland Homes strives to achieve and the professionalism exhibited by my dream team!

From the start the sales office and project manager had stayed in CONSTANT communication with us for the entire process start to finish of our beautiful home. Anything we had concerns or questions on they always took the time to talk with us even after hours and responded right away. I’d check on the home every day and see the project managers out there and he would always take the time to talk and see if I had any questions on anything. They made it an easy and fun process and the home itself is everything we wanted. Amazing quality and detail.

Avery, Andrew, and Whitaker are great! They are focused on the details and helping with any concerns that come up when buying a home! They are always communicative and helpful!

We needed to find a house as we had sold our house in Dallas and were moving to Austin to be near our children and grandchildren. So we had to take what was offered us. With the exception of getting solid core doors, we were not allowed to request any upgrades or modifications. The house is acceptable but not our dream home. We are thinking about purchasing a lot in Parten for Highland Homes to build on. Your floor plan is very nice, and we love the single story versus 2 levels. However, there are several minor upgrades and re-design that we would love to incorporate. My brother is a custom home builder so we were spoiled. Highland Homes is a good value for the money. ... More

I will strongly recommend Highland Homes! The entire team is awesome! Starting from the Sales counselor to construction manager, everyone acted as one single team to ensure our new home delivered beautifully with best quality. Their time commitment is remarkable. When it comes design, changes, and opinions, they stood close to us to guide and bring the best value for our money. Finally they finished the house before their committed timeline. Highland homes stand beautiful with quality which makes us feel proud!

There were some issues after closing but all were addressed within first 45 days.

We are incredibly grateful to Highland Homes for bringing our dream home to life. Their craftsmanship and attention to detail are exceptional, but what truly sets them apart is their genuine care and dedication throughout the entire process. They demonstrated great expertise in handling every aspect of the construction, ensuring our complete satisfaction. From the sales team to our construction manager, Clint, it was a dependable and skilled team effort. Thank you for making our dream a reality!

We love our dream home. Andrew and Avery at 6 Creeks in Kyle did an amazing job. They kept us in the loop and were so responsive to our questions and needs. Even after the purchase they have been a phone call or text away and will assist without hesitation. You don’t typically see that after the check has been signed.

Overall a great experience. My biggest issue are the following; 1. The amount I paid for my home and the space .. houses are just so close to each other. Literally the home behind me is in my backyard… I can’t even have privacy. I paid way too much money to not have some sort of privacy. I know that on me as well because I should have pick a home that didn’t have the neighbors in the backyard. Ridiculous for the price though. 2. Workmanship- for the most part ok but ton of area that have paint issues (not enough coats of paint), damage to doors (scuffs, paint drips) and under the sick multiple holes in the wood where it seems like someone was confused where the hole needed to be. Put a new piece instead of leaving that messed up piece there. I spent too much money on this home for it not to to have detailed oriented work done. Love the house but, when I see these minor things it really works me. ... More

We bought a home in Santa Rita Ranch, and our project supervisor, Francisco, did a great job updating us step-by-step, making sure his subcontractors performed to the highest level. Francisco was amazing, and we highly recommend him and Highland Homes.

Lots of workmanship issues found at the home. We bought online so we didn't have a chance to see the house before moving in. Had to escalate issues to senior leadership in order to get things moving. One contractor came do an incorrect job and I am still waiting to hear back and get a date to get a replacement cabinet door. Too many defects for new construction. Not willing to recommend Highland.

The whole experience was incredibly disappointing and stressful. The house had several issues pre and post closing. Our walk through was an ever long list of problems and severe lack of attention to details. We were promised a home with the same quality as a model home and the delivery could not be far from it. Our kitchen cabinets are uneven, doorknobs are falling and not properly placed, bath sinks have leeks, kitchen sink is supposed to be stainless steel yet it has several stains that do not come off even with use of professional products. I would not recommend this builder to anyone. It prides itself for quality, but it definitely does not live to the expectations. ... More

We had a very good experience starting with our sales team Amy, Linda & Lynn. They were great throughout the progress. Our builder / supervisor Matt was supurb as attended any concerns immediately. He built a very sturdy house for us which we are converting into our home now.

My experience with Highland Homes was excellent from beginning to end. Fist of all, the home is built with quality materials and high end finishes. I really like that there is no carpet in the home and its very bright and open. The quality does not even come close to the other builders homes in this price range. The management staff is very helpful and always there when you have a question. No delays in getting back even after the home was bought. Especially enjoyed working with Lula and Matt

I Wouldn’t recommend highland to my dog .We still have messed up cabinets and no one is responding after we close .

Highland Homes was very easy to work with from the sales process to the construction management. We are happy with the home to this point.

Had a great customer service experience with Matt who is our construction manager. Always attentive to our warranty issues and solves them in time. Even the built quality is very good. All customization and changes were clearly explained even during the build process.

Amy and Walter were extraordinary in helping us get our home. They both answered our questions and concerns immediately. Both were professional and made our first home buying a great experience. I can tell now that the other house builders are second rate compared highland home when comes to personal and when comes to building home right way.

Our sales consultant Lula helped immensely in coordinating the options on our home so that we felt confident going into construction on our new home. Our construction manager Henry B. has been working with us from start to finish, and beyond. At all times throughout the construction process Henry was timely in his responses, professional in his explanations, and transparent with the process and any issues. Any time we had a question or concern, Henry promptly met with us to explain the process and make sure we were happy. A few small items have presented post closing, and we are very thankful to still be working with Henry, who has quickly responded and managed his team to resolve issues and be our single point of contact to maintain our great experience with Highland Homes. ... More

When I was in buying phase , because of all the crazy bidding and other things in Austin market, I had really different perspective for home builder. Amy and Matt changed the perspective completely after working with Highland homes in positive way. Matt L and Amy A have been helping us from Stage-1 to Stage-10. Even after closing Matt is paying attention to all our concerns and provide explanation/learning as new home owner and address the concerns on timely manner. The house build is so good that during recent ice storm even without power, the house hold the 68 F temperature for next four hours and only dropped to 4 F by morning at 8 am. Outside temperature was 28 F at that time. Energy efficiency was super important for us and it proved to be best during recent storm event. Outside of that Matt and Amy has been teaming up to resolve all the issues and questions we had for different phases of constructions. During the final walk-in, Matt verified all the fixes we have on list. Matt take pride in building home and made sure he/himself is happy with work as if he were to move-in here. Matt is also most knowledgeable when it comes to construction and providing homeowner tips on how to maintain it going forward, and even show us how to do it while Amy has always provided insight into must vs good to have in house. From our experience both of them have helped with first home buyer anxiety. I would definitely like to work with them again if i were to buy house in future. ... More

We had a great sales experience, the sales team has been excellent with responding to queries, addressing our concerns etc. Special call out to Lula who has been excellent to work with. Mixed experience with the construction team. Since we were remote, we didn't had the opportunity to continuously monitor the home. We weren't getting regular (weekly) updates on home construction as promised. During final inspection, we found several issues which were addressed promptly, except a few which were missed and we found them out after moving into the home. We were asked to raise home warranty case, which we did along with a bunch of other issues we found after living in the house. Warranty team has been responsive, but the speed of resolution is not up to mark. It has been more than a month since we moved in, still dealing with unfixed issues with the builder. ... More

This was our first home and the experience was smooth and seamless. Highland was very responsive/supportive in resolving issues post closure. The builder was very accommodative. Overall it was a good experience.