Highland Homes Reviews in Austin, TX

Both the construction manager and sales counselor ensured the process was as streamlined as possible. Always catered to our questions and concerns. Overall very happy with the end result and quality of the home. Highland Homes is fortunate to have them.

As a first-time homebuyer, I chose Highland Homes expecting quality construction, attention to detail, and a positive buying experience. Unfortunately, my experience fell short of those expectations. The initial purchasing experience was positive, but I felt a noticeable shift once I was under contract. During inspections and walkthroughs, I raised concerns about workmanship, cosmetic finishes, doors, caulking, and installation details. Too often, those concerns felt dismissed or explained away rather than meaningfully addressed. I felt pressured to close despite being dissatisfied with important details of the home’s condition. Instead of feeling supported and confident in such a significant purchase, I felt that completing the transaction had become more important than addressing my concerns. Since moving in, additional landscaping, grading, and finishing issues have required attention. While Highland has arranged some corrective work, the results and follow-through have been inconsistent. I have decided to live with certain cosmetic imperfections and eventually correct them myself. The construction manager who oversaw my home is no longer with Highland. While that may create an opportunity for improvement, my experience has left me with little confidence. I am exhausted by the time and effort required to pursue satisfactory resolutions. I never expected a perfect home. I expected quality workmanship, accountability, and a builder willing to listen and follow through. My greatest regret is not taking more time to thoroughly evaluate this inventory home before signing a contract. If I could do it again, I would insist that concerns be resolved before committing and be willing to walk away if necessary. I strongly encourage other buyers, especially first-time buyers, to do the same. I appreciate my home’s design and features, but what should have been an exciting milestone has become stressful and disappointing. I hope Highland improves its quality control, responsiveness, and commitment to customers throughout the entire homebuying experience, including after closing. ... More

Highland Homes and our construction manager, Zach *****, went above and beyond expectations.

Quality of materials used, timely delivery and responsive to issues

Building with highland homes has been a genuinely great experience from start to finish. The whole process was smooth and well communicated, and we love the home we ended up with Lane and Lula are big part of why, Lane (construction manager) sent a written update every week and answered every question we asked individually. He takes pride in his work and care about the house. Lula keep everything on sales side clear and easy, and was always quick with answers. Highly recommended!

Highland Homes is a reputable builder, and that reputation is reflected in the quality craftsmanship and materials used throughout our home. From the start of the home-buying process, our sales consultant, *****, and construction manager, *****, were patient, attentive, and always willing to address our questions and concerns. They provided prompt feedback and kept us informed every step of the way. During the pre-closing introductory meeting, Mike thoroughly explained the major home systems and provided valuable guidance on home maintenance and care. Highland Homes was also responsive in addressing the items identified during the home inspection, along with a few minor cosmetic concerns that we identified, ensuring they were resolved in a timely manner. Overall, we are very pleased with our home purchase and the outstanding service we received from Highland Homes. The quality of the workmanship, attention to detail, and commitment to customer satisfaction made for a positive experience, and we would gladly recommend Highland Homes to others. ... More

We are very satisfied with our new home and process to get from an empty lot to move-in day. Cory and Eric were so dedicated to getting everything right and making sure we had the best information and options. When we weren't sure about a decision for all the custom options, we could trust their expertise to point us in the right direction to get what we would be ultimately happy with. They kept us very up-to date on the progress, and were happy to help us make last-minute changes when we changed our mind or needed to swap out some options. The workmanship was excellent, and we are extremely happy in our dream home. Best builder experience we have ever had. ... More

Attention to detail and made us feel good about the hole process

So far, we've been nothing short of impressed with our Highland home!

My chief complaint is that there was an obvious lack of QA that went into the build of the house. Cabinets, doors, and shelving being unevenly installed. Paint splatter and staining on brand new floors and one of the contractors p***** on the wall in our bathroom in the time between signing and closing. You'd think for something that cost half a million dollars they'd at least put some effort into delivering a quality product.

We are happy with our new home from Highland Homes! It's well-crafted and it's a quality home. We experience some small issues but the Highland Homes team was very quick to respond and made the fix. Really nothing major to complain about, customer service was great!

From Gracie in the Sales Office, to Clint our builder who went above and beyond, to Amanda in mortgage banking, the whole experience was top shelf! Thank you everyone!

We love the floor plan of single story with very high ceilings. Makes the home feel much larger than it is. Narrow doorways and smaller secondary bedrooms are not an issue. Generously sized windows across the back is the main focus. We love nature and enjoy living with in it.

Gracie and Clint have been excellent

All of the workmanship has been great. All small is*****s we have had have been handled quickly and without complication.

The team was absolutely amazing to work with and incredibly responsive throughout the entire process. Their prompt communication and helpful attitude made a fantastic impression, and I highly recommend them.

Build quality is excellent. You can feel the quality once you enter into the house. Overall great experience.

Conner and Gracie were a pleasure to work with throughout our entire home-buying journey. They were knowledgeable, responsive, and made the process smooth from start to finish. We absolutely love our new home and the community, and we're so glad we chose Highland. From the exceptional customer experience to the quality of the craftsmanship and finishes, Highland truly stands above the competition. We highly recommend Highland to anyone looking for a beautiful, well-built home and an outstanding home-buying experience.

We were lucky enough to get to work with Gracie, Conner, and their teams. They did a fantastic job building our home. They both went above and beyond what was expected, and we love our new home. Conner really took care of us when it came to building and finishing the house. For example, our inspector noticed a tiny dent in the front of our oven - my wife and I never would have seen it in a million years, but once you saw it, you couldn’t unsee it. We asked Conner if he could do anything about it, but with only a short time before closing, it seemed unlikely. Then, despite the short notice, a few days later, he told me he had gotten it taken care of for us, and it was fixed in time for closing. Gracie did a great job guiding us through the upgrade options. She was very easy to work with and I never felt pressured to get unnecessary upgrades. She was very knowledgeable about which upgrades other homeowners were especially happy with - we came to trust her insights. One specific upgrade she highly recommended was the deep inset for the primary shower floor instead of the base acrylic style. With that upgrade we were able to make our dream walk-in shower with a penny-tile floor. Now, the primary shower is my wife’s favorite part of our entire home. ... More

Had a great experience with Tina and Preston at Highland Homes! They were extraordinarily attentive, fair and professional throughout the whole experience. Highly recommend if you want a quality built home, modern finishes and fair pricing.

From beginning to end and beyond, the Highland team has surpassed expectations. Starting with Tyler in Sales, who was super knowledgeable and helpful, to Mark, our Construction Manager, who had amazing attention to detail, the building process was great. The in-house finance team led by Sarah was easy to work with and very responsive. Highland Homes design studio is a one-of-a-kind experience, and our designer, Kimberly, shared so many great insights that helped us get the important details right. We are extremely happy with our choice of a Highland home, especially after living in the neighborhood and seeing the other builders at work. ... More

The experience with this builder is good.

We purchased an inventory home and there are a few items that I would have certainly addressed if I had a home built instead. For example, the walls around the media room are not insulated so we are unable to enjoy sound isolation when watching a movie. The landscaping (plants / shrubbery) was installed too close to the driveway so that you have to step into the landscaping to exit your vehicle. The plumbing through the walls is not insulated for sound in anyway so anytime we use water, you can hear it clearly through the walls. Overall, we are very happy with the home, the purchasing process, and the neighborhood is awesome. ... More

We've had an excellent experience with Highland Homes from start to finish. The service has been exceptional even after closing, which really sets them apart. Tina was fantastic throughout the purchase process-knowledgeable, responsive and great to work with. Juan has also been terrific handling any post-closing items quickly and professionally. This is not our first new home experience but it has definitely been the best.

Buying process was very streamlined and organized. As first time home buyer I don't know what I don't know so having someone from Highland walk us through the home was great. Juan made the process easy and made sure all of our questions were answered. Him and Tina are both great and easy to work with!