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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 3280 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Superior builder with only minor issues that were promptly resolved
- Mark R.
- Verified HomeBuyer
- September 18, 2020
- Celina, TX
Builder foreman was thorough and responsive, and caring. Efficient and effective; love the floor plan.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Good folks to deal with; some small upgrades would be useful.
- Donald D.
- Verified HomeBuyer
- September 16, 2020
- Little Elm, TX
The quality of the home is overall very good. We do have a few concerns: very small and shallow bathroom drawers; cupboard doors don't have soft-close; no garbage/recycle spaces included in kitchen cabinetry; very bottom kitchen cabinetry difficult to access--pull out drawers would be helpful. Highland folks we have connected with have been prompt, courteous and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Outstanding Customer Service
- Robert L.
- Verified HomeBuyer
- September 16, 2020
- Arlington, TX
Our construction manager, Ben, provided outstanding customer service from start to finish. This includes guidance on a number of upgrades that we considered, as well as, immediate repair and replacement of the very few items that were not quite right. Ben's expertise and good attitude throughout the process was greatly appreciated.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very responsive and attentive
- David G.
- Verified HomeBuyer
- September 16, 2020
- Rockwall, TX
Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Great service
- Jose B.
- Verified HomeBuyer
- September 11, 2020
- Houston, TX
Awesome people and always available for any questions and needs you need on your home building process
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Pleased With Highland Homes
- George N.
- Verified HomeBuyer
- September 03, 2020
- Wylie, TX
The experience was really good. The salesman, (Jarrod) receptionist,(Michelle) builder supervisor(Dale) and everyone was very knowledgable and kind. If there are problems that come up, they handle them with much care. Very pleased with Highland Homes!!!
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Very satisfied
- Michael J.
- Verified HomeBuyer
- August 29, 2020
- Fulshear, TX
We love our floor plan and the high ceilings and quality of workmanship that Highland offers. We loved our sales person and project manager who were with us the whole time our house was being built . They were very responsive in fixing the few issues we had after closing.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Excellent home-buying experience
- Angel C.
- Verified HomeBuyer
- August 27, 2020
- Fulshear, TX
Very happy with our new home. From sales to customer service/support, all personnel have responded quickly and gained our trust.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Glowing
- Monique B.
- Verified HomeBuyer
- August 25, 2020
- Royse City, TX
Make sure to get utilization rate down to ensure getting the most favorable rates
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Made home buying/building hassle free
- Christian B.
- Verified HomeBuyer
- August 25, 2020
- Argyle, TX
We loved going through the home buying/building process with Highland. They made everything stress free and communicated with us great. I would absolutely recommend using highland if in the market for building a new home. The house turned out wonderful! Its everything we wanted.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes is an excellent builder
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- Lantana, TX
I would definitely recommend Highland Homes to build your house!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Highland Homes - Great experience, listened to our concerns at every stage
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- Haslet, TX
Great experience, listened to our concerns at every stage
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
I Love My New Highland Home!
- Karen G.
- Verified HomeBuyer
- August 09, 2020
- Arlington, TX
The house is beautiful, and our builder Ben has been very responsive about taking care of some little things that need to be fixed. Overall, the workmanship is good, and my husband and I are very pleased.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
First time we bought new construction
- Chad R.
- Verified HomeBuyer
- August 06, 2020
- The Colony, TX
We found the process very easy, Steve and Andrew where easy to work with and accommodating with every request and sometimes rushed deadlines. The only drawback with the lighting selections.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
As easy of a process as you could ask for
- Jordan J.
- Verified HomeBuyer
- August 03, 2020
- Melissa, TX
During the start of Covid-19 we were worried if we had made a bad decision to buy with the uncertainty. But working with Highland Homes and our builder Jason was a very easy process. Very happy with the end result and all the steps in between.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great New Home
- Richard P.
- Verified HomeBuyer
- July 29, 2020
- Round Rock, TX
Overall has been a great experience and would recommend to anyone!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
New Home Purchase
- Wade C.
- Verified HomeBuyer
- July 28, 2020
- Melissa, TX
My wife and I have been very pleased with our new Highland home. The whole Highland team. sales, construction, financing, that worked with us from beginning to end were always very professional, courteous, and responsive.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Excellent Built Home!!!
- Roderick M.
- Verified HomeBuyer
- July 28, 2020
- Cypress, TX
We absolutely love our home and thoughtfulness on how it was built. The building materials used are of high quality. Our only concern is the quality of the bathroom cabinets is not what we would have expected for this price point. Our home buying process went well and Highlands exceeded our expectations with their professionalism.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Survey
- Martin N.
- Verified HomeBuyer
- June 18, 2020
- Waxahachie, TX
Our home was a builder home which came with a number of upgrades. Overall we love it. There are a couple of things that need to be addressed ( no show stoppers), With the pandemic and all the response has been a little less than desirable.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Foy family feedback
- Donald F.
- Verified HomeBuyer
- June 17, 2020
- Argyle, TX
Process from build to finish was well managed and communicated
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very happy with our purchase
- Becky V.
- Verified HomeBuyer
- June 17, 2020
- Boerne, TX
Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Best experience to date.
- Anonymous
- Verified HomeBuyer
- June 16, 2020
- Celina, TX
Best experience to date. The new home sales associate was second to none.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland customer review
- Jeffrey S.
- Verified HomeBuyer
- June 12, 2020
- Melissa, TX
Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Highland Homes - The entire buying process was smooth.
- Brian S.
- Verified HomeBuyer
- June 11, 2020
- McKinney, TX
The entire buying process was smooth. All Highland representatives were friendly, responsive and knowledgeable. My home was completed approximately one month ahead of schedule.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Good people to work with
- Michael L.
- Verified HomeBuyer
- June 08, 2020
- Willis, TX
First time building a home and glad we did it with Highland. Jeff and Judy were easy to work with in the office and Bryan was and continues to be responsive with our home. The materials were excellent so far and workmanship was good, any issues I had were quickly addressed. Nothing is ever perfect and they will fix anything which is not up to standard. There are a few things I wish I could have added or changed, but those are minor compared to what I got. I was surprised how quickly the house came together, with an original closing date of May being changed to late March. Overall I would ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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