Fulton Homes Reviews

Been in our home and can barely get workers to come fix what needs to be fixed. When someone comes in to fix things from walkthrough, something else needs to be fixed from something else getting broke.

They use mostly subcontractors as I guess it's usual in the industry but the level of responsiveness and accountability when something was wrong, depends on the professionalism of that subcontractor engaged. If the subcontractor is good, things are fixed and Fulton takes credit, but If there's a failure on the subcontractor part, the customer care team and specially the project manager collapses to a state of unresponsiveness and negligence.

I need more space to write exact details, but we were lied to several times during the process. The communication was some if the worst I've ever experienced. The home is beautiful, the quality is great. However I would strongly recommend Mr Fulton take a deep dive into the integrity of the Escalante sales team.

Fulton Homes does not hold their Sales people accountable. After signing your contract with Fulton Homes, you are told your sales person is your primary point-of-contact. The issue with that is, the sales associate we were dealing with could not even answer basic questions about the purchase and build process (this person has been with Fulton for years). Fulton will not allow you to contact the project manager directly and all communication has to go through your sales associate. Our sales associate was completely incompetent, unprofessional and combative. The sales people know Fulton management will not hold them accountable so once your contract is signed, the Sale Associate can treat you as poorly as they want. When calling Fulton Homes corporate office for assistance, you are told to "Contact your sales associate". Even though I called to complain about the lack of knowledge and customer service I was receiving from my sales associate. Fulton Homes should, at minimum, also give customers the Sales persons managers name and contact information. This would at least provide a small level of accountability. Fulton Homes did build a quality house, but the Sales experience was so bad, I am struggling to even give them a 3 star rating. The absence of even the slightest amount of customer service from the Sales Staff was astounding. ... More

Definitely a rough year with COVID and shipping delays. LOVE my house, very cool inside and efficient. Move in process was not the best until we had Travis assigned as our Service Rep, he has been AMAZING!!! My BIGGEST issue is Fulton's partnership with Poco Verde, they are the ONLY landscaping company they allow you to work with in order to put pool/spa and/or landscaping into mortgage and they have been a NIGHTMARE!!! Awful customer service and little to no communication or follow through. Shotty work that needed Fulton to repair and then major issues with plumbing since landscaping installers brushed rocks into pipes which caused sewage backups into my tubs and showers! If they want partners to represent want Fulton says they stand for, they need to re-evaluate their partnership with Poco Verde. ... More

Delays for unknown reasons. I was told the book responses about Covid and the hit on supply chains but how come homes that started 5 months after ours finished one week after ours. Not very responsive during construction and after. things that were covered under warranty - we are told now that because of the current shortage they are no longer offering them. that is very welching. not a great home builder ever like they claim every time you talk to a salesperson.

It was a fine process. As a first time homebuyer, it was okay. Communication wasn’t very consistent but it wasn’t horrible. Not sure if I would be a Fulton Home again.

We have had 1 breaker already changed due to incorrect breaker amperage for a double oven. A 20 Amp Breaker was installed initially and had to be changed out due to using both ovens tripping the breaker. Currently have an issue with a 15amp breaker for 2 bedrooms and bathroom. Shower floor was pooling on either side if the drain, when repaired it was a very lazy person that did it. Even the last day they were supposed to be here at 8am, they showed up at 11am and when I opened the door he stated we decide to come a little later. WHAT!? You decide when to come work in my home thats why we have a schedule. Floor looks like crap and even some tiles are raised and we have to step carefully to not slice our feet. A vanity was installed and is missing the front kick board. Paint spray on our expensive flooring. Fulton needs to get reputable trades companies to work with nit just the lowest bidder. You get what you pay for. ... More

I have built 3 homes but this is the first with Fulton. The whole experience was not horrible but they are the worst of the 3 for sure. There are a lot of promises but only some delivery or execution.

Several issues early on that you shouldn’t have with a new build

Working with Ali has been a pleasure. The workmanship, responsiveness, and their lenders can have improvement. The workmanship looks rushed with many errors and I understand we are in a pandemic, but it could have been done better. Not to mention trying to get someone in to fix these items has been drawn out. There has been positives in the experience of purchasing this home, but there has many opportunities for future purchasers

the process was decent - the follow up on fixing items after closing is sub par

Escrow documents... 1>Special Warranty Deed was not explained during the signing of the construction of the house and during the escrow day. 2>During the Orientation day, there were issues that was verbally mentioned but the answer was" we do not do that in this orientation day."2.1> I mentioned about the space between the granite top with the undermounted sink... needs caulking and 2.2>Exterior Upper wall..the upper wood wall have spaces.. NOT PROPERLY mounted showing spaces. It needs caulking because over time..that space will be the source of rain water leaking inside the house. 3> I emailed Justin for the works needed but I did not receive any acknowledgement yet. Justin said to sent him all concerns when I occupy the house which I did. I needed some action regarding my complains and also the landscaping is not done yet to date. ... More

Minor issues-too long to get fixed that affects our daily routine.

So far, we just have some minor items that needs attention.

Due to COVID issues we have not been able to travel to Arizona to see the new house so we are unable to provide accurate feedback at this time. If you could delay the survey request by approx 4-5 months it would be appreciated.

This is our second Fulton home. Our first Fulton home was in Freeman Farms. Overall, we were very happy with our first Fulton home. We owned it for 6 years and and it was well built. When we decided to downsize, we purchased another Fulton home. We visited the model home several times before buying. Fulton had a video on a loop playing on the TV with employees testifying to the quality and customer satisfaction. We trusted that any issues we had would be taken care of. We had 2 issues that Fulton refused to correct that we pointed out in the walk through. The first was a seam on the kitchen counter top that was very noticeable. Normally the seam should be in the middle of the range top so its much smaller and less noticeable. I know this because I am in the kitchen remodeling business. In order to cut costs, they use less material and the seam becomes more obvious. We told the manager that did the walk through that we were not happy with the seam and wanted it fixed. He told us there was nothing he could do and we would need to go above him to get any results. Basically washing his hands. The second issue was this. We asked the sales women for electric outlets over the kitchen cabinets so we could install cabinet lighting after we moved in. Before the walk through we noticed there was no outlets over the cabinets in the kitchen. However, there was 2 wall outlets in the hallway at 84" high which looked very odd and we would never ask for. Apparently, the outlets we asked for in the kitchen were installed in the hallway up at 84". Obviously someone screwed up. When I pointed it out to the project manager during the walk through, he agreed that it must be a mistake and would talk to the sales women that entered the electric details. Again he washed his hands of the situation and gave it back to the sales women. She refused to do anything to correct the situation. Now I have electric outlets in the hallway at 84 " that look ridiculous and no outlets over the kitchen cabinets that we paid for. So for these reasons, I can only give Fulton 3 stars in 2 categories. Would I buy another Fulton home? Probably, but not sure. Richard A. ... More

The website advertised the ability to customize my house, but I was told on the phone that was not an option due to the market. Then it should be taken down from the website. Items have not been corrected since orientation. RO system and Water Softener were not turned on. No insulation for garage. Trash all over neighborhood, not construction debris, but trash (soda bottles, candy wrappers, etc.)

House handed over with many items incomplete. It’s now over one month and these items are still in abeyance. Project manager seems to be unaware or is incompetent. Waiting to see what will happen now.

Matt has been the saving grace for our home building experience. But we still have several issues that need taken care.

For the most part it was a reasonable experience. Everything went good until we closed & it seemed like we just got put on the back burner. We were never getting responses on the online portal/warranty & then whenever we did & were told someone would be by the house on a specific day, no one would show up.

Delays. Lack of communication. Not having any information or knowledge about delays. Practically pulling out teeth to get workmanship issues fixed after house was completed. Waiting months and months for simple issues to be resolved before and after completion. Meanwhile Fulton model homes soared through completion without issues or delays. Feel forgotten after our home has been completed. Almost as if Fulton got their money from the lender and never looked back.

We understand that it's unreasonable to expect perfect work when there are hundreds of workers doing thousands of jobs. On our walkthrough we were told to expect things to be fixed, to be made right. Great! But most things weren't made right, most issues weren't resolved. For example, if they would just fix our upstairs floors, and put in our keypad entry on our garage, we could live with a lot of the lesser issues. We were told to submit requests into the system, which we did, and that in time these issues would be addressed. A few got acknowledged. Great! But many, we don't even know if they've been seen. We haven't gotten acknowledgement that Fulton is aware of these issues, and any ETA on working on them. It's frustrating to live in house with issues that should have been fixed before we moved in. It's frustrating to not know when these issues will be addressed, or even if they've been seen. When we put in a request asking where our document listening the issues went, and whether or not we should resubmit the document, and where we are at in dealing with any of the issues listed in the document, we got no acknowledgement of this request. We understand everyone is extremely busy, but meanwhile we're not only living with frustrating issues, but we don't even know if they've been acknowledged or what we're supposed to do. ... More

My new Fulton home is my 3rd new build and my 1st by Fulton; it will be my last by Fulton. I don't blame Fulton Homes for any of the delays or shortages; clearly not their fault. There are a great many things though that are well within their control that I I feel could have been handled better. Fulton Homes believes in covering up mistakes, not actually fixing them. If they can hide the problem with paint or caulking then you can rest assured that's what will happen. I have 3 doors in my house where the door jams on one side of the door don't sit flush with the wall....all they did was fill in the gap with caulking. That will eventually crack and shrink and will be a problem for as long as I own the house. Base boards and casing. Can't say "wow' enough. Lots of putty that was never sanded down and just painted over. I was told by the Superintendent that I wasn't going to get a perfect home and I needed to account for the "human error" factor. That is an amazingly bad excuse to explain away low standards and poor oversight. What really happened was the holes got puttied but never sanded. They then got painted over and that was all she wrote. Who's in charge to ensure they get sanded? The Superintendent or his Assistant. Maybe that was the "human error" I was supposed to factor in? The painters. Holly Hell. Worse I've ever seen. They don't use drop clothes, get splatter everywhere to include on the kitchen counters and cabinets, on the floor and the cut lines are as wavy as the ocean. When I brought the issue of the poor workmen ship of the painters up, I was told "I know, I know". Am I the only one who sees a problem here? I was told the painters have been a problem for awhile, but there is no one else to do the work. So Fulton, instead of hiring their own in house painting crews to ensure their "legendary Fulton Quality" home, they use crappy subcontractors who do poor work to save money. Fulton Homes recommended Poco Verde Landscape to do our front yard. They are Fulton Homes "preferred" landscape company. I hired them to put my front yard in. The communication with Poco Verde wasn't good. We left their office believing the front yard cost would just be rolled into the mortgage. It wasn't. We had no reason to believe it would be as the extended driveway and artificial turf got installed but we were told everything else we would have to pay for out of pocket. Poco Verde wanted over $4k to finish the work. We went with a different company and paid a lot less for better work. Fulton Homes "recommend" means nothing to me anymore. We did the buyers walk and found several things wrong with the house. Some were minor, some not so much. They listed them all. ... More

The time frame was off due to workers not wanting to work so that hurt the industry when they set a move in date