Del Webb Reviews in San Antonio, TX

The home was built well but cleanup inside was sloppy. Paint spatter on floors, doors & walls not properly painted, grout left on tiles, scratches on glass & bathroom fixtures, missing tabs on cabinet doors and drawers. You really need to look closely at floors, walls and ceiling, checkout cabinetry & window surfaces.

Add everything you think you might want in your wish list at the beginning of the process. You can always back things out if you wind up with a final price that you are not comfortable with.

I have built more than one home. Based on my experiences, this builder is above average in all areas of the process of buying a new home. I would recommend them to others. However, there were issues that could be improved and areas I have seen done much better by other builders. My intentions for providing this review is in hopes that it would help a potential buyer and help the builder improve. Initial purchase included walking homes that were built and ready within a timeframe I requested. This process was fine. I would advise homeowners to ask questions such as, what are the differences in these home, please show me the upgrades, does this home come with the standard features that were provided? My salesperson was not forthcoming of this type of information and a major standard feature was missing. Once I brought this to their attention they had the missing feature added to the home in a timely fashion. Inspections done by independent inspectors identify many items that the builder say are not required to be addressed due to code differences. Additionally the buyer cannot always verify a repair was done. This unfortunately is the nature of the beast and buyers that have not been through this process may need to be informed prior to inspections. I have built before so I was aware this would be the result. Final move-in was less than stellar. During the walkthroughs items for repair were marked with blue tape. However many items identified were not corrected by closing as promised. It appeared that the blue tape was removed without making the repairs. The home was very dirty, from the tile floor to windows you could hardly see out. Some of these items were cleaned after move in which is very inconvenient to the buyer. Quality is questionable. Since before the first walkthrough the external doors have been difficult to lock, requiring two hands which is not easy for older adults and the internal doors rattle when closing them. The irrigation system design is extremely poor, the trees provided were diseased and the grass is a patchwork of different varieties of bermuda. Expectations of how long a repair should take are not properly explained. The builder representative should set timeframe expectations that are reasonable based on their experience. Even if the timeframe is going to be 4-5 weeks it is better to set that expectation up front. Responsiveness to small or emergency issues has been timely. ... More

Since buying this house it has had some good experiences and some disappointing experiences, Example: Airtron Air Conditioning does not have a rep to help you with your control panel, after spending 200K+ for this house I think it is not asking too much for the new homeowners. Everyone we talk to in the neighborhood has questions on the AC and Heating system controls.

Lack of communication. Sales consultant forgot who we were after closing. Another employee has been very helpful, as we had previously expected when purchasing a Del Webb home.

Workmanship is low quality, looks like they were in a hurry. Small things not finished. Painting was sloppy, many areas had to be touched up. Ordered fence and gutters in contract. When did first inspection we were told those are only place holders so had to have those installed on our own. Found all of the windows were not locked when we moved in had to lock all of them. Lawn was not rolled and the gaps between the sod was very large had to have a landscaper roll the lawn and fill in the gaps with dirt. Caulking between the seams on the brick were not finished still waiting for someone to finish caulking. House was dirty. Floor had gritty feel to it. Counter tops were not cleaned well, had streaks all over them. When it gets humid back door is hard to close. Overall looks like everything was rushed, no attention to detail, nor finishing what was started. ... More

Be sure to get everything that needs to be done before you move in, because afterward is a chore.

Be sure you hire a private inspector for the framing, framing problem fix and blue tape inspections. My experience with Pulte is that they are not a quality builder. We have lived here over a month and multiple items still have not been fixed.

Construction seems to be good. The people who do the finish work don't seem to have any pride in the work for the most part, a few do!!

Pulte is very responsive to issues and compensates fairly for their mistakes which is great customer service. Project management and sales team are very customer focused and will do what ever they can in their control. But Pulte corporate are not using high-quality materials nor listen to add low cost value options, Pulte wants to stay with their standard options even when low cost changes add considerable value for the homeowner. Ie they will not include a hot water recirculating loop to save water. You have to wait for several min to get hot water in lieu of 3seconds at your sink/shower just like 30 yrs ago. They use the cheapest water and vapor barrier on the market for all exterior walls. They will not add shut off valves for exterior water faucets for freeze protection. They will not add a drop-down ladder for attic access. All of these have great value, but only cost a few hundred dollars each. They use copper coated aluminum electrical wiring. No option for 100% copper. Change out the lights and the wire snaps off on reconnect. Copper does not do this. They don’t have drawers in the master bathroom cabinets. I don’t know how I missed that but very basic. They will not offer zero escaping with no grass but have separate water meter for landscape watering with higher cost of water usage. So value for cost paid is not very good. Paying for location and amenities. ... More

My biggest issue is with the lack of pride in workmanship that I have encountered in different areas of the build. That goes from laying sod on top of weeds and trash in the yard, to still finding paint on my carpeting, breaking the door frame on the main entry door and trying to cover it up with caulk and paint, and finally to the way the brick fireplace was finished around the outlet boxes. There was skilled workmanship done in many areas like the brick and stone work on the outside, but it is overlooked by all this other stuff. Another example is I purchased the upgraded bath package 64807 which stated the collection as being EVA and would have a brushed nickel finish. I was trying to add a robe hook in the Master Bathroom so I looked at that and quickly saw that it didn’t match the existing towel and toilet paper holders that are in my house. After going through the different options on the Moen site, I found the matching ones are from the Mason collection which are cheaper and are not even Brushed Nickel like the EVA package. The builder may have saved $50 on the build by using the cheaper fixtures. Thanks to Matt, the job foreman, for correcting a lot of the things not mentioned here so that we could get through closing. ... More

The workmanship and materials were not up to what I expected. This is the fourth home I have owned, the 3rd in which I was the first owner. Many things were shoddy. The tile floors had glue spills all over them. There are several points where the cuts to install something (eg an electric socket) were too long and stick out. The seams between things were not smooth, glue, paint, caulking were on the floor, and on the walls. The pipes were not flushed, sand almost clogged the shutoff valve in one bath room.

Our overall experience with Del Webb/Pulte has been good. During the building process we were kept informed on the progress. However, they refused to make any changes, no matter how minor, even if it was easier and a more straight forward procedure. Selection of finish options was limited and basic. The kitchen cabinets from the new supplier are built very nicely, but installation fit and finish is sloppy with nail holes and joints not caulked. Several drawer slides weren't installed correctly, and the drawers pulled right out of the cabinet. Painting was sloppy with paint spots left on the floor, trim, and weatherstripping. Caulking around bath fixtures was sloppy and overly thick. We currently working with Pulte to get these concerns addressed. ... More

Whatever date promised, add months. Need to watch every step of build as corners are cut by subs ie insulation not at appropriate lrvel, included features missing. Oversight of sibs and standards are lacking, ie trash behind walls if you open them up. Paying for the community, certainly not the quality of the home.

Closed in September and I'm still dealing with items that were never completed. Took several weeks after closing to install a missing appliance. The quality of workmanship needs a great deal of improvement. After completion cleaning was poorly done and I'm still cleaning paint off of the floors and windows.

Price was inflated due to competitive lot selection process and loan commitment suffered with interest rate hikes. Quality control was lacking with major subcontractors.

Love interior of home; layout and finishes. Very disappointed with exterior. Driveway incline makes it very difficult to take garbage in and out. Never in the model or was told there would be steps going from garage into house. The whole reason for buying a single story home is to eliminate stairs. I'm an 76 and if anything should happen where I need walking assistance, I don't know I would handle living here.

PULTE HAS ALL THE BASES COVERED HOWEVER THE END FINISH OF THE HOME DID NOT MATCH THE QUALITY OF THE MODEL

Pulte standard choices are poor quality

Poor quality laborers. Careless. Trash everywhere. Watered down paint. Still waiting on punch items after two months.

We heard..."I am sorry, but you must have slipped through the cracks"...one too many times. Everyone we spoke with was nice but too many times things did not get done unless we pursued them. We were made to feel like we were the bad guys in just trying to get people to follow through on what the committed to doing. Several individuals were very good (ex. Construction Mgr) but it was a bumpy road getting there.

Issues with fixes has been frustrating. Response in some cases slow or ignored. Some issues were addressed in a timely manner. Not happy with the bumpy lawn and the fact that it is on all sides slanted and very difficult for me to walk on. Otherwise I love my house.

As much as I love my home I can see lots of issues that weren’t properly taken care of. Pulte’s fix for everything is caulk! If your able to visit your home site, do it. We can see that the quality of workmanship is lacking. Before moving in our home we addressed several items with our home build supervisor but he was lacking in getting things done properly. We did threaten to not go to closing and most items were “done” in a rush to get us to close. I will say that the warranty rep (James) is Pulte’s saving grace. He has been wonderful at getting things taken care of. I can not stress enough making sure that the site supervisor is on top of all the work done by the contractors that are working on your home. This is my second home with Pulte in the same Del Webb community and I can see the difference between my current home and my first and can see the lack of workmanship on my new one. ... More

Check very close on interior painting(doors), wall finishing.

The builder seems to have a strategy to do the lease amount of quality building that they can get away with. If the buyer doesn’t find a problem neither will the builder. The buyer will finally get tired of trying to get things done right and just accept what they get and move on.