Del Webb Reviews in Charlotte, SC

The home buying process we thought was going to be fun, but it didn’t turn out that way. Several things we wish we could have changed after our sales person gave us bad information. One of those was that he told us we had to have the exterior gas line come out of our bedroom, when we walked around with our construction manager he told us that was not the case but it was too late to change. The second thing we didn’t know was going to be an issue is the tankless water heater, we have never had one, we didn’t know if we needed the recirculating pump and our sales person didn’t give us any guidance on the product, and now we waste so much water waiting for hot water, if he would have explained how the recirculating pump worked we would have been able to make a more informed decision. If we want to stop wasting water we would have to purchase a new one for over $3000.00. Maybe you should have the construction manager in one of the early meetings to explain these things if the sales people don’t know the answers. Because Pulte is so strict in not letting homeowners change selections. That is the most frustrating thing about this process along with a sales person that told us inaccurate information more than once. We would really like Pulte to let us upgrade the tankless water heater to the recirculating pump model, we would pay the extra material costs and labor, areas of having to purchase a brand new model, they shouldn’t even offer the model without the recirculating pump, I can’t imagine that other homeowners aren’t disappointed if they purchased the same model as us, cold water to wash your hands after using the restroom is very frustrating! We have already had 2 plumbers out to diagnose the problem and both said the only option is a new one with the recirculating pump. Not a happy homeowner. ... More

Matt answered his phone immediately.

In hind sight we would've gotten a realtor to help oversee construction and negotiate. Pulte sales and other staff friendly on the plus side. Location and neighborhood, amenities are great but finishing workmanship not so much The project manager was great and in constant contact but it is more an issue with the sub contractors lacking quality workmanship. For the price you pay we would expect more attention to the finishes, We feel Del Webb has gotten greedy in what they offer for the price. So many things are "upgrades' that really should be included in basic price. In the end still mostly displeased with a lot of the trim, doors and some of the drywall and paint finishing. ... More

-Laid off many key contacts during build.

We are happy we bought in Carolina Orchards, but more for the location and amenities than the house. Pulte's design center is very unimpressive, from the offerings to the expertise of the design people. Unfortunately, the people there and in the sales office aren't as familiar as they need to be with items like the functionality of the appliances. They don't tell you what model numbers of appliances you are buying so you have to take their word for the funtionality. I caught a function error in what I was told by the sales person and the manager of the design center about what my microwave/oven combo would do. Once I saw the model numbers when delivered to the property site and looked it up, the information given to me was wrong. They changed the appliances, but at an additional cost of $1800 to me. They had no interest in accepting any responsibility. It was only 3 weeks from our closing, so I really had no choice at that point but to accept it. On the outside of the home, the landscaping is pitiful. Many of our bushes and trees were just dropped into a hole and covered with pine straw. Theres was no dirt around the root ball. Many patches of our sod were and still are completely dead when the house was delivered. All in all, like the title says, its just a production home and all that it implies. On a bright note, our building superintendent was very easy to work with and always responded to issues we had. ... More

Everything was great until closing...Project Manager and Sales Representative were very responsive. After we moved in during heavy rains, we discovered two roof leaks damaging the ceiling in the master bath and the living room. Granite counter top in kitchen has a chip were two pieces of granite fits together. Third bedroom floor makes noise when you walk on it. Finished quality and responsiveness lacking

Great design and some nice touches, but appliances and some of the workmanship is definitely low end.

We believe the supervisor for building our home truly gave it their best, however, after being in the home for over a month now, it’s apparent some of the trade contractors who actually did the work, were not consistently careful, attentive & thorough in executing their required work.

CCR's are too restrictive regarding planting of back yards

Thought this would be a better product based on what we have heard. Just another penny pinching mass built home. Small details that would not cost much to include ignored. Pretty low grade materials. Walls aren't even square. Just moving in and already kind of disappointed.

I'm very happy to be part of the Carolina Orchards community. People are friendly and welcoming and the amenities are top notch. The community is also beautifully maintained and landscaped. The sales rep I dealt with was consistently helpful and friendly. The building of my home, though, was an experience that could have been better.

Little flexibility on choices such as towel racks, no options on moldings and little to no effort to satisfy customer needs.

As with other mass produced development corners are cut to meet deadlines. Del web was not forthright with some of their information. Too much emphasis on meeting closing dates. My sales rep was top notch!

Our satisfaction with Pulte kind of ran out after closing when we could not get much response from them regarding our paint and tile issues. Our construction manager moved on just as our house was finished, and though he promised us at our walk through that our concerns would be taken care of to date (over a month after closing) we have had no follow through from anyone.

Pulte/Del Webb is a MASS production home builder. Their attention to detail, especially with finishing is not good. It would seem that many of the subs are hired for low cost, not the quality of their work, especially the painters. The houses have small garages, hardly suitable for 2 cars. The driveways are narrow and short, more like what you would see for a townhome, not a detached single family home. Many of us have to expand the width of the driveway at our own expense to have a driveway on which we can park 2 cars and access each without having to walk in soggy soil during a rain, or bag car doors due to the narrow width. I was also disappointed with the lack of options included for both the structure and the lights/faucets. Any upgrades done were paid for twice in my opinion. The main thing to remember is that you are buying here for the neighborhood. I think the house is structurally sound, but I may have spend more money to improve the finishing and driveway usability. The salesperson, Danielle, did a good job of selling and offering the available options and she talked the talk on quality but did not walk the walk. Construction management did as good a job as they could given the constraints placed on them by management. ... More

I am not particularly happy with this whole experience. Many instances of bait -and - switch sales tactics, starting with down payment amount at contract signing, look and care of surrounding common space, and choices of color and design of interior finish. 2 examples: one color paint for all rooms, picked from only four available colors; one color laminate flooring for all rooms. Exterior materials good quality, interior is good for only what you see. The 'in-the-wall' mechanicals are minimum,at best. Workmanship is dependent on specific trade, but overall low quality, minimum standard. And you get no custom options at all. Community, neighbors, amenities all good. Warranty work, not sure yet. Made call concerning insufficient insulation, was told non emergency repairs will be addressed after pandemic restrictions are relaxed. ... More

The first issue I noticed was that electrical for tv was low. Didn’t know it was an add-on to use less electrical wire to move up the wall. Then I found out there weren’t any towel racks. Seems odd as I bought a new house 3 years ago and was asked where I wanted my electrical for tv’s, phone, etc. I also had towel racks when I moved in 3 years ago. Costs for extras are way overpriced. Keypad for garage door opener, a cost of $40 costs 175 from Pulte. It was a 5 minute installation. Brackets for ceiling fans is $200 each. Three years ago I paid $50 each.

Closing date delayed 3 times, many items unfinished on day of closing. No plan or communication of a plan to fix issues Can’t trust much of what they tell you. So disappointed.

Our closing got delayed by DW so we had to close when the date came. Several things were undone and we we told they would be done asap. 2 months later they are still incomplete after many promises to get things done.

When you are trying to make money as a company, you need to cut costs where you can. Pulte does it with labor. There are no craftsmen building the homes, only lower wage laborers. Because of that, there is very little attention to the details. These "production" homes are built to existing code and, in most cases, no more than the minimum acceptable by code. There are some nice features that you can get for an upcharge and some of the materials used are of good quality. The biggest issue I had with the construction of my home was the sloppy work done throughout the house with little attention to detail. Paint, caulk, fit and finish were not up to professional standards. If the minimum wasn't good enough, it wouldn't be the minimum. ... More

Numerous issues- Pulte Mortgage, floors had to be replaced and now still having cracking problems, mirror fell off the wall ( took one month to replace), windows caulked poorly, kitchen cabinets installed wrong ( still no resolution) poor design of bathroom lights, heating and air installed wrong, drywall is wavy in ceilings, quality of trim is poor, quality of painting is questionable, trim on garage door falling off! Working with warranty rep has been slow and unsatisfactory

Options are way overpriced compared to after market choices

Our bathroom tiles were so bad that it took seven times to fix. Sometimes they just wouldn't show up and other times didn't have proper tools (had to use ours)!! Very disappointed that builder contractors and reps. made us promises that were forgotten.

The ceramic tile work could of been much better. There are spots that have no grout in. Cable should of been done before the sod was put in. The cleaning crew leaves alot to be desired.

Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home