Del Webb Reviews

Our only issue was with Pulte Mortgage not having their act together therefore turning our closing into a 4 hour fiasco. Shame on you Pulte Mortgage.

Our new house is exactly what we wanted. Great workmanship and extremely responsive to questions.

My construction manager was the absolute best!

This is our fifth new home, our second Del Webb. Every step of the process was professionally managed. We so appreciate the floor plans offered (and the options within each floor plan). Love how the architects consider how a home is lived in. We are also impressed with the finishing work. The layout of the neighborhood is lovely, as is the clubhouse, and our wonderful new neighbors. So happy with our purchase!

We have Waaaaay too many items to list, but in no order of priority, please note: 1). we were mislead by our sales associate about size of community, location of our lot, and estimated build timelines; 2). our design meeting was a waste of time--we were prepared for our initial design meeting with a complete page-by-page layout prepared for us by a designer we hired to recommend floor, counter tops, cabinetry and hardware, room/area by room/area from the options given us by our sales associate. We put a lot of expense and time into that preparation for our design meeting, but our DW/GD designer couldn't follow it and when we arrived for our design appointment, the first 45 minutes of our appointment were wasted because we were ambushed by a CPI rep with questions about wiring and we were not prepared for that. We asked if we could postpone that meeting because were in the area for a week, but that was not permitted, which started a series of experiences where "NO, we don't do that," was the default answer to any future questions we had about our "custom home." We struggled through the wiring discussion, but it still took numerous follow ups before we got what we expected and I had to escalate this wiring plan to CPI's Charlotte regional VP. Their "white glove" service was not up to what our sales associate assured us it would be and when we closed we learned their front door lock wasn't integrated into the security system we contracted for and we had to remove their door bell for a new doorbell, and they placed blame on Pulte for that mistake which cost us $300 to fix! 3). once we took our designer through our page-by-page layout, we learned there was an out of stock on our kitchen counter top selection. When we asked if we could expect it to come back into availability, given we were 7 months in advance of our closing, she told us "NO," there no way to get it, which didn't make any sense to us, so we had to change our selection to accommodate the builder,...which we soon learned was just the first of many situations where the builder process took precedent over customer wishes/needs. Pulte should have been able to replace something they listed in countertop options, especially considering they were opening a new DEL Webb just 7 miles north of our community, and they have buildings going on all over the USA. How can something like that be permanently out of stock/unavailable to us 7 months before closing?! 4). we wanted to put heated floors in our bathrooms but we were told we couldn't because local vendors were unreliable in the past...which is a poor excuse, but again, just one example of other minor requests we had which were ignored because it conflicted with the builder, versus met the needs of the purchaser. 5) we have 2" gaps at the bottom m of every door in our house because we elected to have hardwood(aka manufactured/painted plywood) throughout our house. There was no adjustment made for our doors because they're fit to accommodate carpeted floors...what a joke! we should have doors fit to hardwood, not what the builder wants! 6) we have electrical outlets in the entry to our owner's suite which are an eyesore and right around the corner from other electrical outlets in the laundry and owner's suite ...with NO explanation how why they're located where they are, nor what they are supposed to be used for by the owner of the house. It's not code because we have so many other outlets nearby...just a mistake that no one takes responsibility for! 6) the water throughout our house takes way tooo long to heat up with no adjustments possible! 7) the oven door slams too loudly and our CM offered to fix but couldn't and Whirlpool/manufacturer told us it was installed incorrectly but no one has offered to quiet the door slam! 8).our floors are a mess because the cleaning crew mopped without a through vacuuming of the dust in the seams of the plywood flooring and their mops turned the dust to paste which we have to removed by hand, with knife blades and they treat with Olde English. Our CM got the floor rep to visit and he's the one that told us the floors shouldn't have been mopped until the dust was removed...so again, over to us to fix! 9). We were charged $325 for kitchen pendants that we didn't order. we told our designer we didn't want any builder grade fixtures in kitchen, dining, entry, bedrooms or gathering room, because our designer order fans and lighting for us to install. the openings were accurate except for the kitchen; we removed, installed ours at our expense and donated Pulte's builder grade pendants to Habitat for Humanity! 10) our closing was delayed because the backsplash and hardware were not installed as we requested; Pulte/DW designer messed this up and we had to wait 30 more days to close! 11) we hired a private home inspector who provided us and our CM a 35-page overview of issues we will track and note at 6- and 10-month intervals after occupancy, but have little hope that matters will be addressed because we've heard horror stories from other owners about the promises made/unkept by Pulte/DW-GD, plus what has been published don the DW/GD Facebook pages about warranty and follow-up issues from Pulte/DW. 11). we were shocked to learn that we have to fix the berm behind our house at our expense. We pointed out to CM and HOA rep that there were obvious, egregious gaps across our berm that didn't complement/match our neighbors. Our neighbors have chimed in and agreed with us. we pointed this out to CM 5 months in advance of closing, but he directed us to HOA rep, who directed us back to CM/Pulte to fix, and now since no one accepted responsibility, we have to pay a landscaper to provide the landscaping others got from Pulte. we learned from our landscaper that the city requested Pulte keep the berm open/with no shrubbery so the city could access a drain pipe opening in our backyard!! That infuriates us, but again, builder was accommodated 1st! Disappointed! ... More

Good house, support, and community center.

The building process was great, our field manager Jake nwas awesome. He contacted us weekly with photos and progress as we lived out of state. Move in process was fast and easy. Jessica as the warranty department has been a great help. After move in the minor issues were handled very fast as she set up contractors to come and address the issue. So far we are enjoying our new home and enjoyed the process. Thank you pulte for the nice move in gift as well

We should have been more insistent on items being finished prior to closing. We’re in the house two months and the communication on the items that need repair has been non-existent. I’ve instigated each email and call besides my sales person who just wrote back to me. Tile person was to start repairs twice and we set the schedule both times and the person never showed. Cabinets don’t have trim, pool bath door doesn’t open correctly, damage to windows and cabinets and many more.

20 years ago I bought a 3000 sq. ft. Pulte Home in Las Vegas. I was in New York at the time and had the construction manager send pictures of the progress. That house was built and when I moved in I was extremely impressed and was happy to see there were very little touch up and repairs. Now 20 years later I bought a 2000 sq. ft. Pulte home in Florida. I was very disappointed with the fit and finish. It feels like they tried to get it done as fast as possible with no consideration to quality or workmanship. There were Many repairs and some had repairmen coming back more then once. Unfortunately I was not as impressed with Pulte homes as I was 20 years ago. ... More

The title company, amazing staff EXCELLENT The loan process NOT THE BEST EXPERIENCE Finished in the house ( we expect more from Pulte.

Quality of workmanship was subpar. They just wanted to get the home built ASAP and then let the homeowner suffer the consequences of repairs. Very stressful

Our 1st Pulte home I. Dell Webb was a disaster right up to selling it. We swore we’d never buy Pulte again but the perfect floor plan came along for my husband who is disabled

First the positives: very friendly and responsive staff, across the board. Secondly, they are very schedule conscious-your home will be finished on time no matter what. This positive leads to the negative. Negative: quality of workmanship. There were multiple instances of poor installation/craftmanship. If you raise the issue, the customer service team will address it right away (not necessarily right away to fix, but will respond promptly). That said, I have the feeling if the home buyer doesn’t point out the problems before closing, they get left as is—-probably to keep on schedule It seems there should be more supervision of the trades at each stage. I might rate a level higher on most items, but am still waiting for some issues to be addressed. ... More

Home delivered on time and in move-in-ready shape. Upgrades were worth the extra expense. A quiet neighborhood with friendly neighbors. And plenty of activities to be a part of.

The overall quality and craftsmanship is not there for the value that we paid. Terrible responsiveness to issues throughout the build and after we moved in. Still have not been reached out to regarding numerous warranty issues that I sent in and we closed on Jan. 26, 2024.

The new home is beautiful, well-built, and I couldn’t be happier. Both the interior and exterior are exactly as I envisioned and expected. Reasonable price also.

Brian the construction manager was great.

I had a great experience with the Sales person we had , and our Construction Manager. Very attentive with our needs, and communicated well.

Warranty department is not really helping me with some issues.

This is our second home we built with Pulte . Everything went smoothly with our new construction. We had an excellent builder Mike that overlooked all the contractors . He looked over and organized everything so well . Anything that needed to be addressed was taken care of quickly . We are very pleased with the floor plan of the Renown model . It is absolutely beautiful and everything flows perfectly.

Pre closing walk through with project mgr identified several issues he disclosed were to be addressed by closing (1 week). I was prodded to give a very positive review as mgrs performance would be addressed by corporate based on my review. After closing, repairs were not completed. Prior to closing I was treated like royalty. After closing, I didn't exist and 2 months later, I am still waiting for repairs to be taken care of. Buyer beware.

Overall very good experience.

We are very pleased with our new Del Webb home. Every person who was involved in helping us pick out and build our house went above and beyond the call. We would like to mention Bob in sales Laura at the design studio also Ben , Daniel the construction managers and John and John the customer support team. All in all we would tell anyone looking for a new home to first look at the Del Webb homes.

Steven Pont the construction manager was great, very responsive, alert to all queries & issues while construction & thereafter Overall a good experience

Quality is lacking. Walls not plumb, finish woodwork is uneven, horrible caulking. This is our 3rd Pulte purchase so we are familiar with "big box" builders and how things are done. This home is the lowest quality home that we have every purchased.