Del Webb Reviews

Was a great help and always very responsive to any issue we had and a great asset to the organization.

Excellent communication from sales representative, and main contractor. Design Center consultant very helpful and patient. A pleasant experience from start to finish.

My issues where addressed promptly and resolved. Trevor was responsive to my questions and concerns.

Great experience from 1st encounter with sales team to the construction manager for quality workmanship through the construction and the all supporting team members upto the final walk through before the closing. I would highly recommend Del Webb home to anyone looking to build a new home.

Smooth easy process. Our option selection process went smoothly and the building schedule was pretty close to what we expected. Our construction manager Alexis swiftly took care of any issues before and after moving in.

Ronnie was great. Kept me informed each week. Made process easier since I lived 2 hours away

Overall it was a good experience. My major concern is with the subs and their desire for quantity over quantity. It was always corrected but the point being, why not do the job right from the beginning.

Everything seemed to go smoothly from the first look at the the house to the closing.

Excellent experience from start to finish. Communication throughout the process was great. Highly recommended for a 55+ community.

Construction manager was very responsive and worked with us closely on most issues. A few quality issues with appliances, plumbing and light fixtures occurred. I think Pulte is an excellent builder for framing and flooring, and have confidence they will address the issues appropriately.

Closed on home middle of January ,had to close per contract.House was not finished ,it is the end of March still waiting on multiple items to be done.If a home is not ready should not close.Our money is tied up and the house is not finished.

From start to finish, the Pulte employees and especially our construction manager, Tommy, were friendly, knowledgeable and responsive. They made the process of building our home enjoyable.

Mortgage application and approval process cumbersome and redundant. On Line process not good. Pulte insurance not responsive to questions. Responsiveness to issues with construction after closing slow and some things after more than a month not done.

Our sales rep always wanted to be helpful and was always pleasant. Unfortunately, we sometimes wondered about her level of familiarity with the product. At the front end, we had to ask LOTS of questions and we would have preferred to have all options presented to us. Had that occurred, we might have purchased additional items; this is especially relevant to the pool - no one was available at the time we had to make pool decision to provide all options. (We were told a pool rep would be present and that do not happen.) Also, a two-hour design appointment is inadequate - we would have liked to visit the showroom n our own multiple times to consider all options and then come to design appointment better prepared. Patrick was exceptional. Highly knowledgable, always helpful, a stickler for high quality and always on top of things. Unrelated to above, we were highly aggravated by the lack of flexibility provided by the company for a closing date - rather than provide some reasonable options that all could agree to, we were dictated a single date. Neither our sales rep nor the construction supervisor are delegated any authority to work with the customer. A very big negative. As a general observation, the finishes on the home are mediocre. The wall finish is inconsistent throughout the house and even within a room; there are paint and other materials that were not adequately cleaned up and have yet to be addressed; and the finishes around electrical switches is sloppy. Also, since our closing, we have heard from NO ONE about the remaining items on our pre-closing punch list. That lack of responsiveness (and neglect) could infer that "closing" is more important than service. Any chance w might hear from someone? All said, we are VERY happy to be in the community, and we would like more information about the timetables for the activity center and restaurant. ... More

Everything has been smooth and has surpassed expectations.

Although brand new at the Chauncy Lake property, Cindy responded quickly to questions and addressed issues promptly. Joe Robillard, who did the walk through and follow up repairs responded quickly and promptly making a pleasant maintenance experience. Thank you.

This is our second Pulte (Del Webb) home, overall quality home construction with very few issues and a very good build team. There were no surprises during construction and after living in the home for a month the only problem we have is a drainage issue on one side of the house.

Progress was very slow, the homes near mine are being finished much faster than ours.

They hit the exact closing date that they predicted from day one. We got to select almost all the interior features that mattered and workmanship was very good. Only very minor issues with house when we inspected - and they fixed, or are fixing, them. Construction manager was extremely hands-on keeping everything on time and high quality. He was very responsive and communicated frequently on each detail or question we had. Only real hiccup was in the specification of the base floor plan. We at first specified 2 BR, a then changed our mind a few days later and were not allowed to alter the plan. The total house specification (interior features) was not finished, but the base plan was locked. This was a little bit disappointing, but we still love the house. Make sure that the base floor plan is exactly what you want before signing the contract. ... More

Brian (no last name?) was a terrific Build Manager. Always a listener, and managing all of the concerns we had in a timely manner. If we were to build a Pule home again, we'd see if Brian could mange that build for us.

the service after closing was less than acceptable. more time and explanation of the technical device working and setup is very lacking. Work force is very haphazard. it takes many requests to correct problems.

Try to get Ian in sales

We love the floor plan. We chose to add the second master as modeled. I wish the upgrades were clearly marked on the models. There are so many models to chose from and options to change the floor plans. It was a very easy process from initial purchase to escrow closing.

Jorge We had a great and marvelous experience with Dell Web. The staff is extremely attentive, kind and professional. Our new home is spectacular . Thanks a lot

The builder responded in a timely manner.