Del Webb Reviews

Everything was fine. No significant issues.

The complete build estimate was very accurate. We moved in on our expected closing date to find everything functioning as it should and the house was very clean. We were very glad to see that the house stood the test of a major wind and rainstorm, with no issues. So far, great!

We had a knowledgeable and excellent sales person in Lisa. She was flexible and worked closely with us. We could not ask for a better building supervisor than MIke always responsive and helpful.

The Entire team here at Del Webb Fulshear have all been amazing from the minute we met. Steve guided us through the sales process, models, and the extra's that were available, and Kerry made us feel so welcomed every time we popped in the office. When we purchased the property and Renown model our contact was Alvaro. Al went above and beyond, gave 100% with keeping us posted with daily or weekly updates, made time for us to meet at our availability anytime we were in town. He worked with us to ensure that the project remained on time, and any repairs were attended to immediatly, we were very blessed to have such an amazing project manager. The design center had such beautiful designs and fixtures to choose from. Everyone on site is amazed at the kitchen choice's we made and Lauren at the design center was plesant and supportive of our choices. The experience was exciting and fun. Elena promply scheduled and coordinated issues after settlement. she personally came over the observe the quality of the repair, she is so plesent and easy to work with. The entire staff comminity here at Del Webb is apprecited by us, including Danielle and the ladies at the Village Center, We are enyoying our fun events there, and looking forward to going to the gym, pool, events and meeting our new retirement friends. Thanks, Gabe and Loretta F. ... More

Let me start off by saying that Nella and Susan are terrific and a are humongous help!!! I couldn't have done anything without their patience, guidance and expertise. They made a difficult process much easier. My only thoughts is that the process for requesting with ARC is difficult. If you need to add additional information it would be easier if you could add all information at once. The additional information area only allows a person to add 1 photo & 1 document at a time Nella and Susan are terrific and a big help

our construction supervisor Jack communicated verbally and with media very effectively. Very helpful when you build a home from 1,000+ miles away and do not see the home in person from lot purchase to move in. Our situation was a bit unique in that two family members were building the same homes at the same time just several homes apart. - both remotely. Jack arranged the supervision of both homes which was extremely helpful and reassuring. Did not have to do it but he made it happen! Also, Kathy our sales person (same person again) was ALWAYS there to sort out questions throughout the process and her interest frankly saved me from some embarrassing and costly mistake. She made a huge contribution to sorting through the Del Webb maze to get things done. We never had an open question open more than a few hours. Both people went above and beyond to find that balance and definitely made a difference in the success and our happiness with the process. Both Jack and Kathy were outstanding and a cut above the average. ... More

Elaine, David, Sarah, Cashmere, and Traci are my dream team. From start to finish they were there guiding me through the home purchase/building process. Home buying isn’t new to me; I’ve purchased nearly 20 homes over the years. But this time was so different. These people worked the processes and made it appear seamless. The handoffs were smooth and timely. That’s not to say there wasn’t a snafu; because my situation created a big one. Never the less, these players worked together and behind the scenes to assist me. We were able to pivot to a very acceptable alternative. I was/am extremely satisfied and I hope Del Webb is too. Elaine was right there from the get go with options and guidance and expertise. David was just awesome guiding me through the process and building trust and confidence in Pulte construction. Then finally orienting me to my new home and providing updates; then stepping in to me to my “now” home. Sarah and Cashmere were always checking in and expediting paperwork with reminders. Traci was the best closer ever. It was actually very enjoyable AND educational. I will be building my dream home. And I want the Pulte dream team along: Elaine, David, Sarah, Cashmere , and Traci. These people are your most accomplished ambassadors. Value their experience and expertise. Pulte had streamlined processes and good people. From my perspective they have empowered these folks to make decisions and represent the customers needs. If you haven’t done so, you should go for the Baldrige award. Yes, they were that good! ... More

Our recent home build was mostly positive. Our building manager was fantastic as was our closing specialist. They went out of their way to help us as much as they could. The sales team did their job but offered no help when a problem arose regarding our funding of the new home. Overall however we are reasonably happy with the home and very happy to be a part of Sun City.

Our entire experience from start to finish was perfect. From the salesperson, Maria, making our initial buying experience a stress free experience and for our construction manager, Keenan, filling us in and getting us into our new home on time as promised. AWESOME EXPERIENCE!

From Contract to closing our home building experience was excellent. Mark was alway professional, knowledgeable, welcoming & his confidence in this neighborhood is evident. He had earlier sold a home to our son & daughter n law in the Del Web Trinity Falls neighborhood. That was a great testament to both Mark & Pulte. We put a lot of effort into preparing for the design center meetings. The experience with Michelle more than met our expectations. She was especially interested in understanding our style & what we wanted to achieve in decorating our home. She really got it & wasted no time in showing us choices that were spot on! Our next team member is Kristen. She is brilliant, truly brilliant. She knows her job from foundation through all the final details. She is a good communicator, which was important to us as we were in Arizona during all the construction. Kristen was so valuable to us & it was wonderful to be able to trust & have the confidence we soon knew we could have in her. We love our charming home & know Kristen saw to each & every detail being right for us. Thank you from our hearts Kristen. Recently Samantha came to check our trees, landscaping & sprinkler. She talked to us about our warranties and was professional, & detailed. We believe Pulte is a good company, built with teams like ours. We are so happy with our new home & the beautiful neighborhood surrounding us. Carolyne & Ralph ... More

We like our house model and design selections. That's where the "like" stops. This is a seller's market. Pulte is selling houses faster than they can keep competent workers on site. Quality has suffered. Home inspectors are a must to keep from closing with issues that are not addressed after closing. Read the covenants and decided if this this the place for you. Onsite property management is inexperienced and difficult to navigate.

If you’ve never experienced buying brand new construction, it’s a long and detailed process. You must stay on top of all the paperwork and requests. Having said that, the Pulte folks on site were terrific. In the beginning, we considered a mortgage through Pulte. That was a nightmare. Too many lengthy requests at the last minute, lost emails, maybe not the best advice or suggestions. We finally just threw in the towel and just paid cash for the house. The Pulte title company was excellent. All in all, we’re very happy with the house and our few concerns have been addressed promptly and professionally. ... More

Overall very pleased with experience and the weekly updates provided by my builder Ronnie. Very happy in home. My only negative comment was length of time from signing contract to closing, process took 8 months which seemed much to long.

Overall good experience would recommend to potential buyers.

Very well designed community. We traveled around the country looking for a real nice retirement community and found Sun City in Mesquite by Dell Webb. Awesome! Affordable, Luxurious, Well Planned, Beautiful.

Great to work with, kept us informed of progress, answered all questions very promptly, went out of his way to explain things in an understandable way. Proactive about all steps along the way. He earned a 10....

Our first home was pre-owned, and we lived in it for 40-years. We searched both coasts in Florida for a retirement home and came across the Pulte Del Webb Bayview community in Parrish. We hadn't considered new construction, but we are glad we did and are now getting settled in a beautiful new home. Pulte made the purchase process easy. Not only did they build and sell us a house, but they also provided one-stop shopping for us as we used their mortgage, title, and insurance companies as well. Advance communications on a closing date could have been a little better but in all we are happy with the quality of our house and the way everything turned out. ... More

We worked with very good people thru out the purchase of our new home. We had many questions involving the purchase and construction of the home. Everyone got back to us quickly with the answers. We love the house, solid construction, nicely finished.

We purchased our house on a short sale so we did not go through the design and build process. The interactions with the sales and finance teams were good. Quality of the home is below what we would expect. First and foremost is the quality of the paint used and the paint application is very poor. Additionally, there were numerous paint spots on the floor that took multiple attempts by Pulte contractors to remove. The last individual that removed the paint used Laquer thinner which has resulted in apparent damage to the floor finish which we will be identifying as a warranty issue.This is the single biggest complaint that I and the neighbors I have talked to have. Besides the paint there are basic craftsmanship issues such as hammer marks on the garage door header and dented doors and threshold which were replaced. The pocket door between kitchen and laundry room must have been damaged during install and someone attempted to repair it by “mudding” it, but it was never smoothed put or finished. We found this just after moving in and reported it and it has not yet been repaired. A couple of other small items identified at walkthrough have not yet been repaired. Please feel free to contact me for additional information ... More

I would buy again from Del Webb smooth process

The front end of the process; lot selection and purchase, moves quickly. It was helpful to have a secondary and tertiary option as property moves fast. Very little room for negotiations around price. Customization is not possible but there are some “standard’ modifications to choose from. The selection of options is limited and expensive so pick your uogrades wisely! The Construction Manager is THE key cog in the project. We were very fortunate to have the CM that was assigned to our build. Our CM was completely transparent during the build. We lived out of state and his communication's status meetings were outstanding!! He made it easy and for that, we are grateful. Lastly, be your own advocate in the process. No repair or replacement is too small. Plumb, level, and square are your best friends in the project. If you’re not totally satisfied, say something. For the cost, it should be perfect. ... More

Had a great homebuying experience with all the Pulte professionals: sales agent, Pulte Mortgage, field manager, PGP Title, and Post Closing warranty inquiries.

Definitely a very easy process to get from start to finish on my house.

From our initial exploratory visit, through our "Discovery Stay, sales/construction selections, design selections, the entire construction process and eventual close process we experienced professional, knowledgeable, patient, polite, helpful and friendly Pulte/Sun City employees. We hadn't bought a new home in 27 years so we really needed a lot of patience during the process! There were a few minor construction issues but they were resolved professionally, cheerfully and quickly. Jarrod our sales rep and Jerry,our construction manager were fantastic! We couldn't be happier with our location, lot, type of house and quality of the construction. ... More

Both are construction manager David and Customer Service Katlin were excellent in communicating with us and scheduling correction of minor construction issues (touch up paint, minor roof issues, cabinet details etc)