Del Webb Reviews

The purchase process was good

Wonderful experience from sales agent, escrow, title, and everyone in between. My sister bought a Del Web home in Nevada and had a completely difference experience. I am very grateful to all of the staff here and also my neighbors. A very pleasant experience

The reason my ratings are not greater is that my building manager was either not sufficiently trained, or worse, thought that problems I pointed out were not necessarily his responsibility to resolve. Let me explain. When I pointed out two deficient 2x4’s in a load-bearing wall, with large missing chunks of wood, and spacers between studs with gaps 0.5”-1” -wide, with nails clearly showing, I was told that the inspector would determine the need to replace/fix.

The PULTE team, from Sales, Mortgage, Title, Escrow, Builder support was exceptional.

From start to finish, it was quality, smooth home buying experience. Thank you to the Del Webb and Pulte teams. We are thoroughly impressed with our new home.

Our Salesman, Marc, Sent us updated pictures every few weeks, which we were able to "see" the progress of the build as it moved along. Our construction manage, JC, was the best. He constantly was in touch with us on every build issue and made sure things were taken care of in a timely fashion. His knowledge of all products of the home were greatly appreciated!!

We had a terrible experience and would never recommend Pulte homes to anyone. We were excited about the Model homes and our Salesperson, Zac, but after we signed our contract everything deteriorated. Pulte sent numerous emails regarding your 10-step process but our original Super, Brogan, said (and I quote) "I don't pay attention to those emails" which meant we were never given the opportunity to walk our home prior to drywall; this was an enormous problem given Ron works for the government and needed to confirm some of the electrical wiring in the walls. We also contacted Brogan's Supervisor who was unwilling to do anything to help us with the drywall issue. Brogan was replaced with Dexter--Dexter was responsive in the very beginning but again, as the emails came to us from Pulte with the next steps Dexter was not responsive at all and NEVER returned any of our phone calls over a 2 month period of time. We resorted to reaching out to our Salesperson Zac who ALWAYS came through for us. Our walkthrough was a joke--we've never seen so much blue tape in our lives--and again Dexter was unresponsive to our phone calls, although he would respond to our texts now and again after 2 or 3 days (where's the customer service)? The design for the Low Threshold Walk-in Showers we spent $12,000+ per shower (x2) on was changed shortly after we purchased the home but no one bothered to tell us or give us an opportunity to select a different shower, so now we're stuck with two Showers that have a 1" drop from the Bathroom floor to Shower pan which is a problem for my 85 year old Mother to navigate. The tile surrounds in the two Showers could not have been installed by professional tile setters--my 8 year old cousin could have done a better job. Finally, we spent $15,000+ on Kitchen/Bathroom Cabinets which were AND STILL ARE a mess--a piece of the crown is a different color than the rest, there are chips everywhere, the rollout trays were only partially installed and slanted so you couldn't roll them out, and numerous other issues; needless to say, we closed February 8 and we are STILL WAITING FOR THE CABINET REPLACEMENTS!!! We have a 4-page "30 day Warranty Service" list that is almost complete thanks to Daryl in Customer Service. Thanks to our Salesperson Zac (again) he hooked us up with Daryl in Customer Service who has gone above and beyond to fix all of the issues in our home. He's been on top of the Trades and checks in often providing follow up and support. Now I ask you, after reading this Review would you buy a home from Pulte? ... More

I was not able to be present during construction, but Daniel true to his word kept me informed weekly through pictures. He unfailingly was polite and always addressed my questions.

We’re very happy here. From Liz’s greeting to Richard starting the home buying process to Karen working with us on the Interior Decorating to Tomas doing a great job from the construction process, it was fantastic!!

Blue responded to all my question and concerns immediately. My issues were with Paul in sales. Once I signed the purchase agreement and paid my downpayment he ghosted me. He misinformed me on several options and I am still waiting for a refund on a grab bar that was nor installed as it could not be installed where Paul said it could be. I have reached out to him twice now on what the status of that refund is and as usual have not heard a word back. I reached out to the head of sales here at sun city, Mesquite a couple of days ago and have not heard back form him yet as well.

Our Project Manager, Keenan, was extremely helpful and kept us informed every step of the way. We felt our process was as being watched over by a consummate professional.

QUALITY CONSTRUCTION / ATTENTION TO DETAIL

Our Construction manager was fabulous and attentive to any question or detail that came up. We love our new home.

Pulte as a construction group are a corporate profit only driven company. They cut corners at every turn and hire contractors and sub contractors at the lowest bid to save a buck. Their construction process and contractors do not care about quality workmanship (nor does Pulte). I used to work in home construction as a builder and contractor, so I know good and bad practices and workmanship when I see it. If it were not for the Del Webb community activities, there is no way we (my wife and I) would do business with or buy a home from Pulte.

My experience with the sales and building staffs was great! The closing process was frustrating as the communication between the lender, closing, and scheduling groups seemed to be poor but these administrative matters got worked out. I love the home. Home prices everywhere are quite high and it is hard to evaluate the value of the home for the price I paid. The Wildlight community is great.

Sean was very helpful showing us all the details of the house. He took care of all the little things that needed touch up quickly.

Beautiful houses, delivery on time.

I love living at Del Webb at Lake Las Vegas. I love my new home. My entire experience was flawless! Jeremy was an excellent sales representative who guided me through the entire process. Edwin, my construction manager, was always responsive and available to answer questions. Sally, my loan agent, was amazing and helped keep me on track in order close on time with my loan. I would highly recommend working with Pulte and living at Del Webb!

The finishing touches and the products used are of high quality.

Overall a reasonable process. I would strongly recommend you hire a qualified inspector pre-drywall & pre-close & radon. Multiple findings by our inspector had to be addressed (hurricane straps, gas leaks, bowed walls, etc.). Happy with the end result. Trust but verify.

Great design & quality throughout! Darren made the sales process smooth & easy- escrow was professional. I did a home inspection prior to closing escrow- only minor items were pointed out in the report. From the start, Alejandro quickly addressed these items and all were resolved professionally! The clubhouse is brand new & beautiful- anyone I bring along for a visit is blown away and amazed! Lake Las Vegas area and the Del Webb community is my new home and I love it- no regrets!

We think we made the right decision in moving to Del Webb, but were surprised about how many items in the house that we thought would be included, cost extra, driving the price higher when we had to make our design selections, months before the build (and could NOT make any changes). We are disappointed that the house seems "low end". The quality of some of the materials and labor are sub-par. If your expectations are low, this would work for you.

Would not recommend to my friends and family.

Valen was a great sales person who assisted us through the buying process. So far we have not had many issues and the minor ones we had were fixed in a timely manner. Selecting options was probably the only part of the process that we did not like. Not many options and answers to nearly all of our questions was a no.

While expensive, once community is finished will be a nice place to live, homes are very nice, clubhouse a plus, practically no maintenance. Residents very nice and welcoming.