Del Webb Reviews

Moving to Del Webb has been Fantastic for us !!! The sales process thru the buildout of our home went as smoothly as anyone could have hoped for. Our sales person was so very personable and so very helpful!! The design team helped create a beautiful home. Our Project Manager was in constant communication with us about our progress. We closed exactly when they said we would and were in and enjoying our new home in no time!!! The amenities speak for themselves!!! I would highly recommend anyone looking to build their forever home to visit a Del Webb Community !!

This is tract housing. If you build custom, you must buy your own land, have no access to the DW amenities, and it costs more. Tract housing is never going to be the same quality as a custom build. But the DW amenities are exceptional. Loads of fun! So, you have to decide what's important to you, before you choose to buy with DW, and be realistic. The main thing we liked about DW was its people. When there was a question or problem, they were immediately responsive. Even when we were "in the wrong" or behaving badly (there's stress with building) they dealt with us graciously. My understanding is DW has none of its own crews. It hires subs. Therefore the quality of the work depends on DW's access to good subs. The subcontractors for pavers did the best paver work I've ever seen. Perfect. The subcontractor for tile was not (lots of bad cuts and blatantly visible errors and thin or missing grout or wrong caulk). There is no way to know, before you buy, which subs are good or bad. Be sure to ask detailed and specific questions. For instance, we paid extra for the upgraded kitchen. We then paid even more for the upgraded top-of-the-line cabinets. We assumed for the bundle of money we paid we were buying plywood cabinets. Nope. The cabinets are pressboard. Had I known this, I would have paid for no upgrades, let DW put in anything, then ripped it out and redone it after close. They also use PEX which they lay underground with underground attachments. We didn't know this. I would have preferred an option to pay for PEX homeruns sheathed through a pvc housing. No such option was given. It should be. So ask good questions. Although our salesman was excellent, there is a whole lot of detail, and we did not ask enough questions at/before contract, and found out during the process about these things that we did not like. Likewise, DW added some extras that we didn't know about or expect, and which we truly appreciated! My impression and experience is that DW sincerely aims to please and to exceed expectations. DW is as solid as you can get, I believe, in terms of builder integrity. But nobody is perfect. Some friends hired an inspector to watch their build and report to them. That is a very good idea. That way you always have "eyes on". After we closed, and went back to our old home to move. While we were gone, a DW sub had plugged into our outside electrical socket. The sub ran an extension cord across 3 lots to plug into our electrical outlet. We complained, DW corrected it. Per the response we got, this is not unusual. But this should not happen. DW blamed it on the sub but DW should supervise its subs. So, after you close, if you are not there, ask your neighbors to look out for you. I guess that's really the crux of it. DW has people with beautiful personalties trained to deal with customers. They're really super about treating their buyers well. But, the subs seem to run loose, and therefore quality is inconsistent. We are delighted with our house and with the community. DW people are service oriented and personable. We would change the plumbing, the cabinets and the tile sub and paint sub. But, it's tract housing, so.... know that before you buy. The community and amenities are delightful. The houses are beautiful, updated styling, open flow, truly attractive homes with lots of design choices. DW has been doing this for a long time, so, they know how to deal with seniors, and they hire good people, and build great communities. As far as I know, DW is the top company for 55+ housing. We're happy, and grateful to them for their great work and service. ... More

The Del Webb Nexton is a beautiful setting, with quiet streets, beautiful ponds, and exceptional Clubhouse and outside pool. The home building process was a disappointment as limited upgrade options are offered, and the finishing work - caulking, attention to details, etc - is unsatisfactory. However, our building supervisor, Jack, is an extraordinary professional who quickly responds to issues, quickly determines the root cause and makes the necessary contacts to remedy the problem. He really is a very valuable asset to the Del Webb Nexton community. The community itself is very well laid out, with walking paths and well-maintained common areas. My wife and I found this to be a superior community compared to other 55+ offerings in the Charleston area. ... More

Great team from sales through the building process, it made a painless experience, the closing portion of the overall process could use some improvement.

The selection process is rushed and the presentation should be in an actual home not just samples. Construction manager inexperienced, not hands on, working with incorrect blue prints and may not supervise properly due to work load or just dosen't know what he's looking at. Overall workmanship ranges from "ok" to you have to be kidding. Response to issues is yet to be seen. Several request have been made, still waiting for response. Building a home here is like a box of chocolate, you never know what you're going to get. You better have deep pockets if you want some of the better building materials. You also will be cleaning for weeks after you take ownership. ... More

The construction manager was very thorough and kept a close watch on every phase of the process. Every week he provided us with a listing of what was completed and another list of what to expect the following week. I was on site each week and met with him many times and he showed me what was going on. When it came to final inspection, there was nothing left to do.

The house is well built but has some issues with workmanship. For example, we went to install a ceiling fan on our patio and when we removed the light fixture we saw that the vinyl ceiling was cracked. The light fixture hid that. Also there was a number of caulk residue areas that I had to clean up. It takes a VERY long time to get hot water in the kitchen sink faucet.

Great experience overall. Very satisfied with the quality of the build. Customer service experience was great starting from the sales person Sheryl to responsiveness of construction manager for taking care of minor punch list items before closing. Del Webb has a very well designed process making it very easy to be involved in all stages of the build. I am very happy with my new home.

It was the worst experience in building a home from lack of supervision to communication of our PM, I would never recommend Pulte, we are still waiting for a basket strainer for the kitchen sink, totally unprofessional.

I have no other comments

Working with our builder Daniel was a pleasure. He kept us informed during the entire process, was kind and professional and promptly responded to any and all questions we had. We love our villa and the quality of our new home.

When building a new home I strongly suggest a third party inspector and budget time and money to review the progress as much as possible.

Buying a home is a very complicated experience and Del Webb tried very hard to make the experience as easy and comfortable as possible. There are some small concerns about internal communications at Pulte throughout the process and that, at times was aggravating. Of course, now that I have moved in to my new home everything seems fine.

Overall a great experience and value

My wife and I traveled to both sides of Florida over 3 weeks and saw 20-25 different communities. Del Webb simply blew everyone away!!

Great experience. Responsive sales and construction staff.

Grate builder, they finish my new home on time.

The selection of the location was the first reason to buy the house. Then the way it was constructed is second. The material that use to built the house is excellent. Finally, the timing of delivering is good.

Getting repairs done is allful and difficult, Constution was sub par Not many choices

Our Agent John has been magnificent. He is responsive, caring, and professional. John responds quickly to our warranty issues and quickly fixes the problem. The beginning was a little exciting; but John has been truly wonderful. He is customer focused; and we firmly believe that he really cares. I feel very lucky to have the absolute best warranty representative employed by Del Webb

House is OK. Not what I really wanted, but it will do.

From the sales process with Diandra, then design with Karen, to construction with Joey, it was a great experience. Each one of them walked us through the process and offered offered valuable opinions that enabled us to have what we feel is our perfect home!

Our new home is what we ordered in most respects. Some flaws are still being attended to as we approach our third month. All of our neighbors are great and have made us feel at home. We love the feeling of community and the variety of activities offered.

Sadly, Del Webbs promise of a quality home was spoiled by the builder Pulte. Had I not hired an independent inspector the quality would have been far worse. Issues included the lot being impropriate graded so that water was channeled to the house instead of away. A crappy foundation poor. Frames that were not attacked to the footer. Broken trusses. Posts that did not go high enough to support the roof but ended in mid-air. A quality build would have included none of those. My only regret is that I was not present every day to reject the shoddy materials and workmanship before it was incorporated in my house. They did their best to fix them after the fact, but I cannot say that is Quality, since they would have gone unfixed if I hadn't insisted. ... More

The Pulte team communicated well and kept us informed with the schedule and any issues. Overall they followed up on open items. Lance was a great manager and was always there for phone calls and issue resolution. Appreciate the teams work and follow up