Del Webb Reviews

The sales team was great and accommodating. Our construction manager kept us informed and advocated for us every step of the way. My only criticism is the paint is low quality and you will need gutters. Overall, great experience and love it in Sun City Festival.

The contractors used by Pulte are below average. The roof shingles were defective when installed and until our personal home inspector went on the roof, Pulte had no clue there was a problem. They did no quality control to inspect the integrity of the roof. The towel rods in the baths are cheap even though we bought an upgraded model of Moen. The sodding of the yard was awful and Hittle landscaping skipped a 4 foot section in the back and after 6 weeks it has not been installed. We realize this is not a custom home build but really, the attention to quality work is not there. I question whether Pulte does any significant quality control of contractor's work and demand very much of them except a low bid price for mass construction projects. Don't know if we would do this again if we had a do over.. ... More

The trades were not effectively managed resulting in chronic mistakes. We forced to revisit contract to support items we added but were missing during construction phases. Items that allegedly were discontinued were not replaced with equal or greater value but instead represent lower quality than what should have been provided. Historic electrical call outs, water leaks, and now toxic black mold. Unable to proudly show our home and currently do not have a sink, dishwasher, or kitchen island because of tradesmen negligence. The list of complaints is too long to fit in this summary. Buyer must read the documents of what Pulte advices will be the process and expect to be the one calling for progress updates. Often the scheduled progress conversations did not consistently occur unless I made the attempt, except for a few rare occasions. We are just in our first month post close and already have an event that requires us to disclose on a Seller’s disclosure should we need to resale our home. Anyone who steps in this home today sees real time evidence of the poor quality and so it is I Pulte’s best interest to find a quick resolution. ... More

The quality of the build all comes down to the quality of the construction manager. Luckily we had a good one. The design center could have had a better selection of kitchen faucet upgrades. There were only 2. They also need to add black matte as a selection for faucets and hardware. Was a little surprised at having to bid on a lot. Just tell me the premium you want and I can decide if I want to pay it or not. The day we went in to look we were ready to buy that day but was told they hadn’t released the nexts months lots yet. We were not going to bid more than the premium asked so “luckily” our bid was accepted. If not, we probably would have walked away. Other than the bidding process, everything else was up to our standards. ... More

It is too early to provide a review. After 2 months, my reaction is neutral.

Our sales team lead by Lisa and our Build team lead by Nathaniel were trustworthy, professional, proficient and became like family as they guided us through this experience. What a pleasure they have been to work with!

From start to finish process was great. When we settled on our house type structural and design options were numerous to choose from. Build process was efficient and smooth, construction manager and sales rep were great on communication at every step. Closing was effortless. Overall a great experience.

The builder was just a text message away and concern was completed or addressed within 24 hours

Overall, my experience purchasing my Del Webb home was a gifting adventure. I had previously been through an arduous home building/purchase attempt with a local builder that left me disenchanted and financially poorer. I’m happy to say, my experience with the Pulte Group and Del Webb have been a Blessing in waiting. Assurances and get it done attitude persisted to allow a quick and easy Closing.

Our construction manager Jerry was exceptional!! He made a real, positive difference in our home buying experience!!!

Some of Sod put down on lawn prior to close by Pulse contractor was DEAD. Other sod, especially in rear of home is WEED infested. This needs to be corrected. Watering and weed control has not rectified the problem

Still outstanding issues NOT addressed. Once you close, you are forgotten

We have (hopefully had) a problem with mold found in the attic at pre-drywall inspection. It was treated just before closing but rather than guarantee it in writing that if there is ever a future problem where it spreads which I pushed for, but instead was told this verbally. You have a 1-year warrantee and "IF" we determine we should cover the repair or ongoing treatment then we will. Otherwise, it will be at our expense, which leaves me very concerned about the long-term quality, safety and potential repair/maintenance cost of our new home.

All things considered it was an easy process. Only thing I would like are privacy fences for the back yard.

Our Project Manager was always updating us during the build. Afterwards, he was very responsive and helpful in resolving any issues. Overall, we are very satisfied with our new home.

We are extremely happy with our new home, it was a real pleasure dealing with everyone, from our sales person to the superintendent. It was the best decision we ever made buying a Del Webb home.

The buying and building has been a very easy process. The Pulte/Del Webb people we've dealt with have been awesome.

The sales experience was Matt was very good. Would have liked to know the prices up front for structural extras. Would have opted for the larger back deck. Garrett is a very good construction manager, much better than most, in my experience. Nany was excellent working with Kathy in the design studio. I cannot yet rate Jim on customer care. Am very concerned that our problem with heat in the master bedroom suite is not being handled. The Pulte HVAC installer said not enough air is getting to the master suite. We had some cold days in March. I question the builer's claim about quality.

Jack and Henry were the best construction managers. They were both very responsive, professional, friendly and really went out of their way to go above and beyond in helping us in every way and giving us a comfortable move in experience..

Well the issues I have had are 1. Drywall finishes you can see a lot of the seams in mostly the walls we had them fix a few but now that we had the house painted you can see a lot more, as for the trim finishes they skipped a lot of sanding before painting, and now after living in the house for a month the stucco on the side of the house has cracks In a few places, and the craftsmanship of the stucco is not so good, they also never painted the outside windowsills of the upper windows, in my opinion after watching the houses being built around me I think a lot of it may be because of the rushing to get it done they are running around like it's a contest, I don't know if they get by the hour or house, if they would slow down a little you would probably get a better quality build, like the model homes the finishes are what all the homes should look like ... More

I would never recommend Pulte/Del Webb to my worst enemy. They over promised (model homes looked great) and under delivered (so many things were wrong and we are being told that it's cosmetic and not their problem). At the beginning, we had issues with Dolly the sales manager. Very poor managerial skills and can't listen or write anything down. The design folks are very pushy and don't pay attention and when things were done wrong, the response was: 'Sorry, it's not going to be changed and it was human error'. The construction process was ok but the home was a pig sty especially after things like the tile floor/grout/etc were installed. They told us that it would be cleaned professionally before closing and it took us paying for a professional cleaner after closing to do it correctly. Basically, like I stated, Pulte/Del Webb does not provide the value that they promise. Their corporate mission statement of being the most respected home builder in America misses the mark. Stay away!!!! ... More

Long process, but worth it in the end.

I think that the up charges for upgrades is extremely high. The prices obviously include but labor is already paid for in the basic packages. It takes no more labor for example to install black faucets over chrome yet the charge is twice as much as the cost of the faucet. Some items listed as upgrades that should really just be a choice. Some things should be standard. A lot of misinformation and waits for amenities.

When converting your sales office to a home, you will save the buyer considerable headaches if you renovate the unit as if it is a new house. Especially remove the excess data lines and replace the cable service with a new fish tape. Also be sure the utilities and cable service are officially stopped with the utility and cable companies. All new plants should be in over sized holes with good soil.

Moving to Del Webb has been Fantastic for us !!! The sales process thru the buildout of our home went as smoothly as anyone could have hoped for. Our sales person was so very personable and so very helpful!! The design team helped create a beautiful home. Our Project Manager was in constant communication with us about our progress. We closed exactly when they said we would and were in and enjoying our new home in no time!!! The amenities speak for themselves!!! I would highly recommend anyone looking to build their forever home to visit a Del Webb Community !!