Del Webb Reviews

Our experience overall has been a positive one. The most important thing that I want to point out is the way Josh kept us informed of the build process, answered all our questions during the build inspection and was there for our closing inspection making sure we were satisfied with our new home. He made our experience moving here a good one! Thanks Josh.

As a new resident of Sun City Mesquite I'm enjoying a wonderful retirement lifestyle. My home reflects the quality of expert design and superior construction. It's perfection is evident in the brands of materials and workmanship. Having owned a Pulte home previously in Las Vegas for over 20 years, I'm looking forward to a new milestone of equal pleasure living in this home as well.

Our project supervisor, Zach, has been WONDERFUL. If he can get things done, he absolutely does; if he can't it's because "his boss", "Pulte", has his hands tied. Our landscaping/grading of back yard is a mess - you can't grow grass on clay whether you water it or not. You can't walk on the lawn there are so many rocks underneath; I'm afraid I'm going to twist my ankle. The side of the house is pitched so steep you can't walk on that either. We are supposed to have a retaining wall and fence on the bottom of the "cliff" of our back yard and don't. Pulte representative(s) are blaming the Town of why we don't have a retaining wall/fence. Last time it rained you could watch the mud (because the sod is a joke), washing down into the property below us (which is a small "park" with corn hole boards). Spoke to representative(s) of Town and they said Pulte should have put a retaining wall/fence, but didn't. Before we closed, we walked the property and I questioned the grading of the back yard and absence of the retaining wall and fence that is behind all of the other homes next to us. I was told "don't worry about it - it'll be fixed." STILL NOT FIXED ALMOST 2 MONTHS LATER AND NO ANSWERS FROM ANYONE. ... More

We recently built a home in Bexley and moved in March 2024. We love the neighborhood, HOWEVER... since moving in, we have had numerous problems. The problems started during the build phase. Our builder manager, Rafael, said the right things, but did not fulfill the promise. The worksite was filthy throughout the process, and as a result, the HVAC motor was damaged and needed to be replaced shortly after closing (it whistled loudly for 6 weeks). Also, we are still cleaning up grout and paint from the floors. Additionally, we have had 5 gas leaks (inside and outside) due to poor installation. We discovered 4 prior to closing, and 1 after closing. The building manager was irritated every time we pointed out concerns. The worst problem was a plumbing leak under the floor and concrete. We had to stay in a hotel overnight due to water shut off. The repair of pipes, flooring, walls, and repainting has taken 6 1/2 weeks to complete. We still have not been reimbursed for the hotel stay. There are numerous other quality concerns (doors bowed, door hardware incorrectly installed, etc.). While we love the location and look of our new home, the Pulte building process and quality have been extremely disappointing. We chose to build a new home with Pulte because of their pledge to Quality and customer satisfaction. We certainly did not expect to have so many major system repair needs shortly after moving into our brand new home. ... More

The sales staff and construction manager were extremely responsive and kept us informed during the entire process. You should know that once you sign the papers is is impossible to make changes (i.e. no ECOs). Workmanship was good, but we caught a few glitches that were immediately addressed by our construction manager. Overall, the process and the resulting house was great.

Don’t trust them to fix things that go wrong even one day after the close, hire someone to give you an expert opinion prior to close. They are great at giving you the run around.

Overall the whole process of buying and building the house was as to be expected. Alex in the sales center was more than helpful, she returned calls and answered any questions almost immediately. In the design center we were a little disappointed that some of the options we wanted were discontinued. Overall Elana in the design center made the experience very enjoyable. The switching of building managers in the middle of the build threw us off a bit. Ultimately Ryan did an excellent job picking up where someone else left off. He was key to finishing up the house just the way we wanted it. All of my concerns were addressed, and he left no stone unturned. He should be sainted. Well the house is done and it looks great. When we open the front door and stepped into that empty house for the first time we were in awe. It had come out exactly the way we planned. Now comes the hard part, waiting to retire so we can move in permanently… ... More

did a great job very happy

So many factors into an individual experience within a Del Webb master planned development. We have learned over time and multiple new homes the Customer Care Rep is ESSENTIAL in representing both the builder and the buyer, especially during the "blue tape period" in finishing each product. In Hill Country Retreat, our Rep has been exceptional (5 star). I know these days everyone wants "5 stars - on everything" which for us isn't ever consistently realistic. What I will say, is so far, 100% no regrets in our purchase or decision to invest inside a Del Webb community. I believe Del Webb developments (not a separate "Pulte" development) offer a privileged business plan/owner experience and we highly recommend it to others to consider. Del Webb helps people live their best life, especially those of us heading toward the "finish line"... We have seen so many Pulte products, especially across Florida, and to be honest, we have seen the good, the bad and the ugly. However, when Pulte is able to sustain a good team - with the right skills - in a healthy battle rhythm during their build cycle, the products are good. As for quality materials, Pulte purchases and uses in bulk materials focused on making profit, not in making your home the best of the best. Materials are average at best. Value? I am comfortable with our investment and again, believe the business plan for Del Webb is intentionally designed to be above average. Our review is summed up saying; "good home in a great community". ... More

Our experience was excellent from the sales process with Lisa as well as choosing the extras and the entire building process. After we closed both William and Lisa were helpful in addressing the various odds and ends you discover once you occupy the house. We have built and renovated a number of homes and we feel the value and experience we had at Del Webb was excellent. The value for the money is well worth it. It’s very important to note that William and Lisa were there to help AFTER we closed and they always followed through. That’s critical. However, we did find the HOA were lacking in their response to our multiple inquiries on a single item. They do not, in our opinion, live up to Del Webb standards on customer service. ... More

There is no such thing as a pleasant home buying experience, however Pulte did their best to minimize stress and delays, and delivered the house on the date they promised. In general the house was relatively defect-free. There were a couple of things that needed attention and they responded quickly. This is the second Pulte house I have owned, and if there is nor major complaint, it would be the fact that they refuse to use gloss paint in the kitchen and bathrooms. Instead the use the absolute cheapest, bottom-of-the-barrel chalky flat white that stains or chips if you look at it the wrong way. ... More

..nice finish out and good value ....

The house is great. However, we had some significant problems with the landscaping. We looked forward to having a completed yard when we moved in. When we arrived the sod that was installed was terrible and the irrigation had some significant problems resulting in a sink hole in the front yard. We have spent a significant amount of money to repair the problems.

THE NEW HOME EXPERIENCE WAS GOOD.

Ethan was very helpful always came through

Door bell has never worked. Door to bathroom doesn’t close. They were supposed to come yesterday to fix it but didn’t show

Very good design and layout. Little disappointed very noisy of traffic from interstate.

Overall experience was very good. Advice is to make sure you are aware of all choices/options/upgrades ahead of time to eliminate any miss understanding during the construction.

They promise a lot but that’s not cutting it. Prior new home build with a different builder was a superior build in workmanship. They do respond to issues but what a disappointment the problems happen in the first place. Thats my take away. Viera however is a great place to live.

I was so excited to purchase a Dell Webb home because your organization has a reputation for quality and expertise. I have been in my new build and have had a number of issues from day one. I have been so underwhelmed. This is not my first new build and I expected so much more from a Dell Webb/Pulte build. I am so frustrated by the number of things that have had to be "patched" or dismissed in my brand-new home instead of replaced or resolved. If I wanted a remodeled or renovated home, I would have purchased one and not a new build for the price at which I purchased this home. Thank GOD things are under warranty although I have had to take so many days off or adjust my work schedule to be home to allow for contractors to fix thing that were done incorrectly during the build. It is quite disappointing. I could go on and on, but I want to stay professional. Again your subcontractors are diluting your standard and diminishing the quality of your name and your standard. ... More

Everything was great. Luis and Ben have been a tremendous help to me, whenever I had a question or needed any advice. Michelle, was a real help at closing, as well. Contractors that have been here for minor repairs all have been courteous, timely and experienced. Having only been here about a month, so far very happy.

Pulte and Del Webb deliver beautiful homes and communities. They offer a variety of floor plans that will meet your needs.

Working with the on site sales office was pleasant and smooth. But looking back, Ide say you need to know the correct questions to ask in advance, There may possibly be more value provided when working with a broker.

Lester knows what the house should be and he does not let it go if it is not. There is only quality nothing else. The closing was seem less. No issues at all. Customer service, other companies need to take lessons from this team. They are the standard and the bar is extremely high.

My Home Buying Experience was pleasant! I have been in my home for approximately 60 days and have enjoyed the experiences. The community is delightful. However, the HOA experience not so. I am very concerned about getting satisfactory responses for reported Service Requests.