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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9807 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9807 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Del Webb

  • Ronald B.
  • Verified Homebuyer
  • June 01, 2024
  • Fuquay Varina, NC

Vicky the Realtor was awesome throughout the buying process. Thomas the “builder” was terrific from the initial meeting to the final walk-thru.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

#4

  • Michael w.
  • Verified Homebuyer
  • May 31, 2024
  • Parrish, FL

Built 4 new retirement homes in past 9 years. Three with Del Webb. One with Taylor Morrison - a mistake. Del Webb has retirement homes and communities down to a science. Go with the proven leader. They are the best!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte builders experience

  • Keith J.
  • Verified Homebuyer
  • May 31, 2024
  • Summerville, SC

Good experience! Keenan was great.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

My overall experience with Pulte Homes has been great. I bought a Pulte home in the past and was quite pleased. Also, very pleased with this home.

  • Jeffrey K.
  • Verified Homebuyer
  • May 31, 2024
  • Jacksonville, FL

My site manager, Tim, was superb. He was knowledgeable and would except nothing less than the best work from his subcontractors. Also, everyone from sales, to finance, to the mortgage people, and at every level within the Pulte organization was great and easy to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

All good except for the underwriters, but you are always harassed by the underwriters and it was worth the struggle because the house is beautiful now

  • Barbara W.
  • Verified Homebuyer
  • May 31, 2024
  • Buckeye, AZ

Living in a beautiful home and a beautiful community in the hills of Buckeye, Arizona

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Delivered with too many problems

  • Stephen K.
  • Verified Homebuyer
  • May 31, 2024
  • Buckeye, AZ

Sorry, I can’t give a good review

Del Webb responded:
Hi Stephen, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Our sales associate Nate and our construction superintendent Ryan were both a real pleasure

  • Francis A.
  • Verified Homebuyer
  • May 31, 2024
  • Winter Garden, FL

Our sales associate Nate was really easy to work with "long distance" and helped us in many areas that were not his department... Ryan, our construction superintendent was so easy to work with, informing us, sending us information and pictures to keep us apprised and on schedule!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home Owner Dave & Amy

  • Dave F.
  • Verified Homebuyer
  • May 31, 2024
  • Ocala, FL

Our salesman Bruce worked very well with us. There were no hidden surprises. The project manager, Mike R. & Gordon who were responsible for building our home were right on the spot answered all our questions help us out with any issues we had. I highly recommend Stone Creek for anybody interested in living in Ocala.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We appreciated the weekly updates from Jason & Lance

  • Karen T.
  • Verified Homebuyer
  • May 31, 2024
  • Okatie, SC

As with any new home build there are always issues and /or concerns which were answered as best could be considering the different inspections. Living in the area during the build was VERY beneficial to see things that were of concern before too late.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Follow up on issued takes too long and lack of concern to the home owners problems that are not caused by the home owner!

  • Richard S.
  • Verified Homebuyer
  • May 31, 2024
  • Westfield, IN

Turning into an unpleasant experience and would not encourage friends to join this community.

Del Webb responded:
Hi Richard, we're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

SCHH

  • Anonymous
  • Verified Homebuyer
  • May 31, 2024
  • Okatie, SC

Watch your house get built and point out what looks wrong. Don't wait until the closing day to review your home. Get a good 3rd party home inspector.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

High Quality

  • Sarita T.
  • Verified Homebuyer
  • May 31, 2024
  • Aubrey, TX

Pete, Jason & Chad were great to work with. My only negative experience was with the title company who were not proactive or responsive & did not offer any type of celebratory moment on closing as other title companies do. This is a HUGE investment and there was no recognition from them of the significance of this. Pete and Chad made it a great experience. The only reason for a 4 versus a 5 rating was the experience with the title company. Great in all other areas!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Home review.

  • Tony N.
  • Verified Homebuyer
  • May 31, 2024
  • Yulee, FL

We like the neighborhood. The yard and landscaping is awful. Multiple sprinkler heads were broken causing massive washouts in backyard. Yard has large ruts where someone drove a grader? Left massive ruts and tore heads off. System was apparently shut down causing sod to become distressed. Needs attention. I have asked Brent to come walk the yard as it is unsafe to mow and or walk but he hasn’t made it by yet.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Great Experience

  • Rod C.
  • Verified Homebuyer
  • May 31, 2024
  • Georgetown, TX

Our Del Webb home was everything we could imagine. The house is well put together and the attention to service after the sale has been excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfactory

  • Warren S.
  • Verified Homebuyer
  • May 31, 2024
  • Ocala, FL

It has been almost 2 months since move in. We have 19 items on our warranty to be fixed items. One electrical issue that took 2 weeks to get a response. One security issue that took 3 weeks to fix. We were told how great the Pulte inspections were - not sure about that!

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 3

Alex the Superintend and Justin the Salesman

  • John M.
  • Verified Homebuyer
  • May 31, 2024
  • HENDERSON, NV

The upgrades are overpriced, poor selection and manipulate buyers to spend unnecessary money to maximize your companies profits.

Total Score 4


Quality 1

Trustworthiness 5

Responsiveness 5

Excellent!

  • Soumya H.
  • Verified Homebuyer
  • May 31, 2024
  • Mesquite, NV

The entire experience was great, from Paul to Dexter to Daryl, everything was good and transparent. The quality of the home is very good and checks/processes/follow-ups are excellent!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The backsplash over the stove was a terrible job and the countertop over the sink did not fit the sink. Even though we had pointed these items out 2 weeks before closing they were not fixed by closing and we had to deal with this issue the morning of the

  • Kevin M.
  • Verified Homebuyer
  • May 31, 2024
  • Ponte Vedra, FL

Two items were not done right, we noted them to Pulte 2 weeks before the closing and they were still not fixed at closing forcing all parties involved to figure out a resolution.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Construction mgr was great, salesperson not so much

  • Anonymous
  • Verified Homebuyer
  • May 31, 2024
  • Clayton, NC

A lot of nice people but they dig in on simple issues

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Steve

  • Stephen Y.
  • Verified Homebuyer
  • May 31, 2024
  • McKinney, TX

While it seems to take forever to get the house built I enjoyed the sight and status very much. Having not moved in a very long time it’s challenging to get all my stuff put in place. Went from 4,000 sqft to 2,000.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We enjoyed working with our builders!

  • Julie G.
  • Verified Homebuyer
  • May 31, 2024
  • McKinney, TX

Our experience was amazing. From start to finish it was a very thorough process. The quality of the home and attention to detail is impressive. Josh was wonderful to work with. His dedication to communication and follow up made us feel very comfortable as our home was being built. The 30 day walk through to make adjustments to our home was very impressive as well. Chris was committed to ensure every detail was complete and we were happy with the outcome. Great team of builders! We enjoyed working with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Experienced

  • Doug M.
  • Verified Homebuyer
  • May 31, 2024
  • Buckeye, AZ

Our experience was very good. Closing process was explained very well and completed with no issues. Project Superintendent deserves an 11 on a scale of 10 as highest score.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Easy & fast experience

  • Marisa P.
  • Verified Homebuyer
  • May 31, 2024
  • North Myrtle Beach, SC

We were provided with any & all options possible for every situation. Any questions were addressed. Any issues were repaired or given I formtstionnon how to proceed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall a good experience.

  • Sandra S.
  • Verified Homebuyer
  • May 31, 2024
  • FLORENCE, AZ

Dana did a great job of communication and keeping us informed. Overall the home is completed well. There are some things that in the design process should be pointed out so changes can be made to make logical choices that are not visible until after you move in like light switch placement when certain door choices are made and other similar items. These things Pulte should know and could point out to buyers. Also attention to detail around trim finish, paint on switch plates and the low quality of the under- counter lighting finishing were a bit of a disappointment all of which we have ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great customer care

  • Shane T.
  • Verified Homebuyer
  • May 31, 2024
  • Mesquite, NV

Buying a home is never an easy thing. But the whole team here at Dell Webb has made it a little easier. Granted it’s not a custom home and many of the things I want will be added or changed over the years, and we always feel we overpaid for things, but in the end, Dell Webb has come through and delivered as promised and I’m in a wonderful home with a great support team that I know will be there for me over the coming years. I love the location and the sun city lifestyle and Dell Webb made that happen. Thanks Dell Webb..

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5