Del Webb Reviews

Wonderful experience. I was kept informed with weekly progress reports as the house was being built, always there for any questions. People in the office were very friendly and helpful. Contractor was very thorough when doing the walk through to make sure I understood all operations of the appliances, A/C, heater, etc... I would highly recommend them and have.

Pulte finds the cheapest sub contractors which leads to a poorly built house. Materials used are of the lowest construction quality, i.e. garage door isn't insulated which doesn't keep the heat out. We previously built with KB Homes and their houses are less expensive and they used insulated doors. Walls are not "square". Once the process starts, no one stops to fix an issue, subs are just there to do the next job. Sod put down even though yard was not graded properly. DO IT RIGHT THE FIRST TIME! Very disappointed with Pulte. They have definitely not improved over the years!

The experience was a good on.

Terrible communication throughout the process. One issue after another with a new construction home.

Brian sales representative was excellent to work with. Very helpful in guiding through steps. Always available and responsive to all my questions via phone and email. Daniel contractor did a great job with both walk through. Has been responsive in helping us take care some issues that have arise.

Great home and really nice neighbors and community amenities. Very happy we moved here.But based on my firsthand experience DO NOT USE PULTE MORTGAGE! The employees are mostly INCOMPETENT and from my experience have very little knowledge of the correct mortgage product to put you into. They knew upfront that I was self employed and regardless Pulte Mortgage switched me into 3 different mortgage products over a 5 MONTH PERIOD…… ALL DUE TO INCOMPETENCE! After many months of ENDLESS and sometimes REDUNDANT paperwork requests one of their so called ‘specialists’ actually called my wife and myself the day before the closing and asked for my father’s death certificate……..only one problem…..my father is not dead! If I hadn’t complained and gotten a knowledgeable supervisor to finally approve my loan this moronic mortgage marathon may have continued even longer! What HORRIBLE CUSTOMER SERVICE, not to mention the unnecessary STRESS! Pulte Mortgage notified me soon after my first loan payment that my loan had been sold several weeks after closing which furthered my belief that Pulte doesn’t care about customer service, and they probably hire inexperienced employees to save money knowing they’re just going to make a few quick bucks off their customers before they sell the loan. Several other new homeowners stated they went through some similar financing ordeals and had their loans quickly sold as well. I guess Pulte is a Bundle and Sell company?……..or for abbreviation purposes a BS Company. They recommend that you use them in the contract, but from my experience it would’ve been much faster and a lot less stressful had I used an independent lender. The independent lender had previously qualified me in the correct mortgage product in several days. Don’t make the same mistake! I highly recommend you use an independent mortgage company! ... More

Poor quality in construction. Incredibly sloppy finishing work. Numerous warranty issues

Our experience with Del Webb has been great with the exception of a few bumps in the road. We lived in another state while building our home which gives a huge disadvantage. However, our Construction Manager, James, was phenomenal. He addressed our concerns while building, and he took his time with us while doing our walk throughs. He was patient with all of our questions, and he really cared whether or not we were happy with our results! We have a couple of outstanding items to be finished, but feel that they will be resolved soon.

The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the response to needs from HoA is good. ... More

Both have been very responsive to my questions, concerns and repair issues

Blown away by the lack of respect from one trade to the other. They come to fix a problem and create another one. Our superintendent went silent on us. If he spend more time addressing issues and less time begging for good surveys we would have been able to write a good survey response. Very poor workmanship throughout. Great community though.

We have found issues with the irrigation systems, sod, landscaping, and roof leaks. Interior of home was pretty good but the roof leaks are causing rework of drywall. We continue to find other issues which makes me worried about what else might go wrong. They have been pretty responsive to getting things fixed but the quality isn’t there to begin with.

Homes are not high quality and there are many areas where a higher quality product should have been used for the price you pay for the house.Quality of work ie painting and attention to details need improvement to say the least.

Pulte followed their timeline for building and delivered the home within the time frame they originally told us. The process from breaking ground to closing was great! Our construction manager contacted us weekly with updates during the process and sent photos. Pulte mortgage could have been more competitive with their rates as they are in other areas of the country. The sales team changed over during our build so we needed to follow up on some things ourselves. Currently we are preparing our home to move in and are looking forward to living in our new home.

Very happy with the entire experience

The process of looking for a condo, purchasing a condo and moving into a condo has been facilitate by all at Pulte Homes at Chauncy Lake. Thank you all!

The sales contact Mark was very helpful through the early process. We may have missed out of some of the normal sales flow because this was a "spec" house with no customization possible and the last house in the phase available. The compressed timeframe from initial signing to closing put pressure on all phases but that was Pulte's decision, not us forcing it to happen that fast. I think we missed a lot of opportunity to learn things as we went along because of that. The mortgage loan process was exasperating especially the income verification portion with having to repeatedly provide essentially the same information and the list of "fees" being endless. The initial contact with Levon and the closing were the only bright spots in the process. The walk throughs were lacking some details about specific systems that proved to make learning more difficult than it should. We've never received a manual for our thermostat which we requested multiple times. We've have a few quality problems with electrical systems but have managed to work those out. William, our warranty contact has been great and helped us a lot. The design of the house, given that this is a Del Webb over 55 community, leaves something to be desired with high sink counter tops and very little obviously done for the target age group but nothing causing a major problem so far. We are happy with the house and the community and would recommend it to others who want something with much less hustle and bustle, many fewer cars, lots of social activities and neighbors who are very friendly. ... More

Our builder Ronnie was great he responded to all issues quickly.

Sales rep Design Center and title company all of the people I dealt with Amy in the sales Patti at the Design Center, Kristen at the title and Alex the project manager the whole team treated us with so much kindness and were there to answer any concerns we had or didn’t understand to help us build our dream house

Phases of purchasing and construction seem rushed.

It was good to work with them

Easy process from selecting options to closing. Satisfied so far with build quality.

First rate company, quality and service has been excellent.

I am really surprised after watching a Pulte video saying how much quality goes into building these homes. The reality is that a lot of real shotty work goes on. A home that costs this much should not have so many issues. I realize that they do try to fix things that are addressed but it is a real shame that the work is not done right the first time!

Dana and Alexis were fabulous-on top of everything. Very quick response to any issue.