Del Webb Reviews

Over-all the experience went well. Our concerns arose after we closed middle June. As with any new home, there will be items that need to be reviewed/repaired. These have been. The largest item we encountered was the back yard was not done well, at all. The slope was going into our back side of home. The water during rains (and even during the sprinkler watering) was not funneled well. We have major flooding. Multiple service requests have not been responded to except for email feedback. We've been in the house for 1.5 months still no action. I spoke with our neighbors who have same issues. We're getting quite concerned with inactivity regarding this? Would like response/actions to correct this issue! ... More

Quality is not what you get, it is what you are told though. Building processes are wrong and things in home get damaged during construction. Once house closes, items are no longer build problems but now warranty issues and response is slow to get fixed. A few small inexpensive changes could make home much more efficient. They are not options and you cannot change later. The construction manager is really just a PR guy for Pulte and oversees too many homes to be focused on quality. The common response to issues is” that’s the way we do it”.

Austin was phenomenal in every way with attention to detail and making sure everything was done correctly! He is an asset as an Employee and should be commended for it.

Pulte customer service is 110%!!! Pulte sub contractors and quality of workmanship is 75%. I feel like they hire the cheapest subcontractors which include people who have zero experience and no supervision so therefore some things are built extremely well and others are not. Have already had issues with our AC, hot water and major issues with landscape company that pulte hired. Overall I like the home itself and amazing customer service thru the buying process but Pultes above average reputation is no where near what it was 30 years ago. I'm disappointed by that because I went with a "name brand" builder and paid $100k more for a Pulte home over other cheaper options in the same area. ... More

We bought a winter home in Mesquite. The buying process was very easy, the visit to the design center was enjoyable and thorough. Zac was awesome as our sales rep and after-purchase go-to guy. He’s been very helpful since we live far away. I’ve been very pleased with Daryl, who is the service manager. We’ve had a couple of minor issues with the house and Daryl has been on top of things, no delays. Overall, the experience has been great!

Max was the absolute best at what he does. He kept us informed with calls, emails, and pictures. In looking back, it would have been helpful to have had a check off sheet with dates, time frames, and contact people to answer any questions. Maybe a customer service person prior to completion.

My buying and moving in was very smooth...

Construction Nanagers did a great job. Disappointed with some of the quality. 1/8 inch thick engineered hardwood was a shock. Fixtures in bathrooms were not the same quality as pictured in model.

Very good home buying experience. Had a few issues but they were worked out with some reasonable follow up.

From start to finish from the construction to the end from the details with my project manager, and with my sales person, I couldn’t have been happier. I moved from New York to Texas and the experience was one. I will never forget they were the best.

It was challenging. There were very good responses but there were issues they refused to address like a window t

Amazing community. The process was easy and enjoyable.

The entire process was transparent and we were included in each phase of the build. Our building supervisor gave us weekly updates and photos. We were impressed with the quality of the materials and the attention to detail. Our home was completed in 5 months. Post build. any issues were promptly addressed. We love our home and new community.

After deciding to retire, making the actual move was easy with Del Webb.

Good experience prompt attention for issues.

This is the second new home I have had in my life. While the process during the build appeared very good, with decent communication, the process following the close of escrow has been average at best. At first, there were small things like the fact that obviously the subcontractors, who are simply going from one house to the next, were more interested in getting the job done rather than taking pride in their work. Paint splatters, scratched floors, uneven drywall etc. Then, when our gas stovetop did not have any burner caps, it was obvious that our construction manager replaced them with caps that weren't the correct caps. We confirmed this by seeing our neighbors caps. The burners wouldn't light and when they did, they scorched the stove top. When I brought this to his attention, he said I would have to contact Whirlpool. Now, when reaching out for warranty work, I don't get clear communication, after spending all day waiting for an service appointment that doesn't show up the Pulte rep is out of the office and no one answers my call to the 800 number - resulting in being on hold for 20 minutes then being sent to voicemail. And, this is after a number of calls from Pulte service that treats me like I'm the problem. I'm sure Pulte has more employees than my organization of 2,500 employees, but this is not how you do business. Prior to closing, when I shared with the construction manager some of the complaints we were hearing in the community about follow-up, he chalked it up to negative people. After closing, I'm beginning to understand where the negative people were coming from. Take pride in your work and serve your customer, even after they've closed escrow. ... More

The process with Del Webb Viera - Pulte was a great experience, The sales process was seamless and very helpful. The building construction manager was attentive and walked with us through the entire process.

Overall the experience was about what one would expect from a large builder, everything was dialed in, Not a lot of flexibility but in the end the home is comfortable and the workmanship is good with a lot of quality checks along the way, a pretty standard home. Although the two loan originators were professional and helpful… the actual loan process, especially the underwriting was the absolute worst loan experience I’ve ever had, the underwriting department demanded that I violate a court ordered confidentiality agreement with regards to a large deposit (I refused). They basically added insult to injury. Absolutely would not recommend or use Pulte Mortgage again. We did a conventional loan with a large down payment, cash for closing and beyond in the bank, very little debt (auto loan) and income that exceeds the national median income many times over. It was an absolute joke. ... More

We recently built a Prestige model in Sun City HH. The builder was great to work with. We were kept apprised of the building process and appreciated the check-in meetings. As with any new construction, there were some issues upon moving in that needed to be addressed. However, the construction manager was very responsive in addressing our concerns.

Not pleased with the overall experience. Already have dealt with several major problems, including a water leak behind a wall which flooded my guest bedroom. Repairs required included cutting a large hole in a wall and having multiple drying machines running loudly for three days. We have a pocket door into the bathroom which was installed incorrectly, and has required four visits from contractors requiring complete removal of the door frame, and resulting in multiple repairs to walls, ceramic tiles, and carpet. It is still not complete after three months and still is not working correctly. We have carpet between the master bedroom and hallway that is delaminating and no longer fits in the transition between the floors, possibly requiring complete replacement of the bedroom carpet. We have a pantry with crooked walls and flooring, likely due to a very poor repair after a water leak from the dishwasher during the initial construction. Multiple places throughout the house have floor molding that has not been prepared correctly for painting. Master bathroom shower pan (ceramic tile) has very poor grout coloring, and looks like it has been there for years. In all, the house did not appear to have been built by professional tradesmen. ... More

Check into the smallest of details and leave no door unopened. Walk slowly and review, review, and review. Then when you are satisfied, sign on the dotted line.

Very poor construction quality. Crooked walls, crooked window frames. Inconsistent caulking.

WE are very disappointed in the quality of workmanship on our new home. We have been in the home about 6 weeks. Since then we have had electrical wiring issues that could have caused a firel Additional wiring issues have been found while making changes to make the home ours. We were awakened at 6:10 am from sleep when one of the blinds in the master bedroom fell. A review of all the blinds in the home revealed that none of the blinds were installed properly and could have fallen at any time. The master shower pan has a chip in the corner. we discovered a broken spacer in the grout in the master bath floor. The drain in the upstairs tub is stained. There is paint on many of the faceplate covers for swithches and outlets. It is clear that the faceplates were not removed before painting. Water flow from both hose bibs are low. A high quality impulse springker cannot be used because there is inadequate flow to make the sprinkler move. (I would note that a home in back of my home uses an impulse sprinkler and gets great coverage and no problems.) These problems are so subtle as to not be observable during the pre close walk through. ... More

Nice experience. No major issues. Both sales and supervisor were on top of things. Very pleasant folks. Building time was short!

Our construction manager, Spencer, was an absolute pleasure to work with. He was responsive and honest and very trustworthy in providing periodic updates. Once closed, our customer care representative, Andy, who is supposed to support any concerns post-closing through at least the first year, just disappeared. After repeated requests for a new person to take over what Andy had started regarding some issues we had with the new house we were infromed about there weeks later that Andy had quit. We were also informed that a new person would reach out to us. Sixteen days since that news was conveyed and we have yet to speak to anyone to assist in our post-purchase concerns. That is unacceptable but since this survey seemed to focus on the pre-closing aspect we wanted to make sure that all credit due was provided to Spencer and our sales representative, Lance, both of whom made this a very pleasurable and seamless endeavor. ... More