Del Webb Reviews

Austin is very knowledgeable and patient. Answered all my questions in a timely manner and helped me to understand builders code. He made being a first time new home builder a very enjoyable experience even though it still was stressful at times. Keep up the good work with people like Austin!

Everyone I dealt with was very nice, but my problem is the quality of materials and the Lack of knowledge and experience I feel that being a bunch of Latin workers out here someone should be speaking Spanish to them to explain to them and training them how to do things the correct way with the workers that were working on the house

Beautiful new neighborhood with houses that have flaws. Outside trim bumpy and not done with quality appearance. Day of settlement , new floor covered with flaws and glue. Also, vanity tops covered with glue spots. Multiple work orders put in and some not addressed after 4 weeks time , which is unacceptable. Air conditioning condensation putting puddles on floor with no fix available in timely matter.

Sales was wonderful - Design Center was great, however they are unaware the products that get ordered do not work with the home. Work was being completed as we were closing and beyond closing. Title company was fair at best and the warranty department is unresponsive in the sense of getting things done. Still working on major issues from day 1 and now we are at day 60. Recommended someone to purchase within the same community at the beginning of the process, but not sure I would do it again. Very disappointed more with the unresponsiveness and messy workmanship than with the product.

I am having quiet few issues with the home that has been recently being moved into. Garage door is making a very loud noise, going up and down.( someone came and lubricated it still same loud noise) The garbage disposal is not working.( someone will not come and fix it till another 3/4 days) The laminate floor has white dots on the floor, it looks like someone painted the ceiling with no drop cloth, and the paint is on my laminate floors. Soft close drawers are definitely not soft close ( paid for it) Told the construction manager but did not hear back from him) Response is very slow. I have just lived in this home for about less than 15 days. Wish it could be better. Why are The Whirlpool appliances in the homes all not the same when it is a standard chosen. Just a FYI a simple Griddle for the stove top is missing, and whirlpool refuses to send it me. I want to talk to someone . Please call me you should have my number. ... More

Very happy with our new home and love everything in Del Webb Bayview.

Buying was fantastic with Alex and she helped me all along the way. The closing Dept. was a nightmare. They need to be better trained. Johnathan was very pleasant to work with and kept in touch as to what was happening as I lived else where. Overall the experience was quite good.

Generally found the building process satisfying, staff worked well with us

The customer service is terrible.

From the first time we saw a model unit until the day we received our keys, the Del Webb team was amazing. Letting us get comfortable with the idea (we had been in our home for 37 years), explaining the process, timing, decisions, and even just letting us visit the model over and over again, we’re just a few highlights of our experience.

Our home building experience was great.

Kudos to Angela, Richard, and Gustavo for 110% effort given before, during and after construction. Everyone doing their jobs, honestly above and beyond. We appreciate they're professionalism and attention to detail.

I couldn’t be happier! Every step of the way was thoroughly explained, friendly and patiently helpful! I love my new home and my new community!

For the money, quality of build and community you can’t go wrong.

Buying our new Sun City home was easy. We purchased an inventory home so we didn’t go thru the process of working with the design center to pick out flooring, fixtures, tile, etc. Escrow was quick and easy. There were just a few items that we needed to have corrected after moving in. These items were quickly fixed. All in all, it was a great experience and we love our home.

very professional smooth process from beginning until we moved in our new house. great community peacefull and beautiful environments. Community Amenity hall is blessings for seniors with gym and variety of events to enjoy. wonderful place to live with nature.

We would rate the personnel as very professional and friendly with a desire to be helpful. Our home is beautiful and well constructed. There are generally small issues which have been repaired to our satisfaction. One major concern with our lot grading is very frustrating in that it is wrong. There is agreement, but no resolution or push to resolve the issue…

Materials and some trades are second rate at best. The people I sold my old home to git a much better home than I did. Del Webb Nocatee is a second rate community.

The home was generally built well although some of the materials used were not what you would expect in a $600K home. Some of the detail work seemed rushed.

Initially we had many issues with the Superintendent. We asked him to meet us at the house numerous times for issues we saw (a 2x4 split in half and not replaced just toenailed together, porch ceiling framing not attached to header board, still do not know if it was fixed as they covered it up). Once James was replaced with Jay, things improved greatly. Jay was responsive, answered questions and anything that came up he verified with us it was handled. If we would have had Jay from the start, all our responses would have been 5 Star.

Working with all the staff was a great experience. Professional, courteous and responsive

Make sure that the house has been cleaned thoroughly before you move in.

From the start Carly was terrific and helped us along the way to closing. The last two building managers were great too. Everyone cared to make sure we were happy. Pulte is great as well as Del Webb.

Main construction of house appear very strong. Doors, windows, trim, all well done. However finishing items were poor at best. Hardwood floors were covered with glue, cabinets have cracks and are broken, air conditioner leaks water, shower pans were covered in dirt, floor tiles had multiple areas of dried grout, grout missing in shower, Reply's to our request to fix items go unanswered.

We had considered another builder before Pulte at DelWebb. But due to our circumstances moving back to PA and having to purchase after the sale of our home, we purchased a quick sale home one where the designer selected the details of the home. We paid full cash so not to have a mortgage. They “say” that we got upgrades but given a Toll Home that we had before this, there was a difference. Definitely not better quality in cabinetry, doors, paint, baseboard width and etc. The response of the sales office was great and kept us informed. Everything went well until our walk through and move in. After purchasing 3 other brand new homes with different builders we were very surprised with the product that we purchased. The quality of craftsmanship was not at the same keen attention to detail to the other builders. The home was not clean. It had a huge unpainted area that was repaired but no one came back to paint. Paint on counters, floors, and tile were not removed. Clumps of grout on the floor and tiles. Sanding dust everywhere. Pencil marks on doors and other areas were not removed as markers from contractors used for installation of doorknobs and pipes and etc. The paint….flat paint is the worse. It is not washable or scrubable. None of my past homes had to be painted in 5 years or 12 years where we previously lived. Light wipe or eraser would remove scratches. My arm touched a wall while plugging a light; it left a mark. Pure sweat damaged the wall area and is still there! . They said they put 2 coats on but I highly doubt it. They spray on the paint then use brush strokes that show different directions. Any return to correct an area they use a few brush stroke and not the entire door or wall. What do you think that looks like? They “say” keep a list of things and they will get done after the 11th month. In the mean time your walls look like crap, NO NEW HOME that we purchased came with no chandelier or light fixture over the island even if they gave you the cheapest one at Home Depot or Lowe’s. But here, we had to buy both. There was a film running down on the bathroom tiles that they used a flashlight to see; but, I could see. They sent someone yesterday after 7 weeks who cleaned the tiles and what a difference. Glue stains can not be removed from the wood floors by me so I will see if they can clean it up. The warranty person is a 1 man team for ALL townhomes. Promises made, pictures are taken and time passes before getting things done. I tried to be patient but finally I had to send an aggressive email that I wanted to see things get done, The stainless steel kitchen sink was scratched my first day and I am super careful. I brought from my other home protectors and it is still scratched. The cabinets are not of the highest calibre. I see how fast the homes go up that surround us. I don’t think attention to details is of the upmost importance to them despite their motto to be for quality. They need a redo if they want my seal of approval, ... More