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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9807 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9807 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

The warranty Manager is the best person on your staff.He is prompt,follows thru to completion and truely cares.

  • Brian M.
  • Verified Homebuyer
  • September 18, 2024
  • Mesquite, NV

Pulte homes would do a better job with Management that kept track of the progress of the homes and supervised the subcontractors to make sure that when they were on the job,that they took the time to protect the work of the other subcontractors.A lot of the punch list would be avoided if everyone respected the work of all of the subs involved.The warranty person has a hard job of call backs for damage done during the job because subs don't protect the work of other subs.There is also a lot of down time-it could be lack of qualified workers,lack of training,poor supervision.Safety training ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 5

Evelyn

  • Evelyn T.
  • Verified Homebuyer
  • September 17, 2024
  • Griffin, GA

My experience with Del Webb homes sales was excellent The builder's team is great they walked me through every step. Help was there when I needed it most.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Kirk S.
  • Verified Homebuyer
  • September 17, 2024
  • Buckeye, AZ

Mark (Sales) Dave (general) were amazing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty good

  • Anonymous
  • Verified Homebuyer
  • September 17, 2024
  • Westfield, IN

The building process was easy and smooth. I’ve had plumbing issues after moving in that has taken a while to get attended to, but other other concerns were handled quickly.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Average builder with average quality but has great floor plan

  • Anonymous
  • Verified Homebuyer
  • September 16, 2024
  • Georgetown, TX

Sun City definitely is great place to stay and retire. Pulte as a builder is just an average builder compare with the rest of the builders in greater Austin and particularly in Georgetown. Pulte has great floorplan and option, but workmanship and materials are again just an average (nothing to boast about it). The price of the house itself is overvalued but again being located in Sun City it is a fair price

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

There were electrical issues and the office doors would not close due to significant overlap. The construction manager was awesome and responded immediately to fix all issues.

  • Anonymous
  • Verified Homebuyer
  • September 16, 2024
  • Georgetown, TX

The cost of the home after discounts was still high for the market and the appliances and many of the finishes are low quality. I felt pushed to use the builder's title company and the builder did not cover many of the typical seller's closing costs. I was told it was because the discounts were applied to the price of the home rather than the closing cost. However, the cost was high for the market and significantly higher than the appraised value.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Easiest process ever

  • Pamela S.
  • Verified Homebuyer
  • September 16, 2024
  • Winter Garden, FL

From the sales experience to closing was super easy. Once move in happened, warranty service for expected small items was completed in an expeditious fashion using high quality contractors. I couldn't be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home Buying Experience

  • Doreen R.
  • Verified Homebuyer
  • September 15, 2024
  • North Myrtle Beach, SC

Everyone was great through the whole process from beginning to end. There were very few things that needed attention on the walk-through. The construction manager corrected items as if it were going to be his home. Everyone went above and beyond in all aspects from sales to finance, to construction. Best home buying experience I've had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Dawnyle

  • Michael B.
  • Verified Homebuyer
  • September 15, 2024
  • Ocala, FL

Dawnyle was amazing and listened to us. However our warrantee team just kept giving us excuses for the poor workmanship.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Great 55+ community

  • Vito L.
  • Verified Homebuyer
  • September 15, 2024
  • Westborough, MA

Our Del Webb condo is perfect for this new page in our lives. We chose Del Webb because they have a good reputation as quality builders. Our condo is no exception. Any small issue we had was dealt with promptly & professionally.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

quality of the build

  • Curbie H.
  • Verified Homebuyer
  • September 15, 2024
  • Summerville, SC

The house was not built to quality standards. too many problems and mistake by the tradesmans that take a of convincing for a house that still under warranty.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 1

Wonderful Experience with Pulte Homes

  • Michelle S.
  • Verified Homebuyer
  • September 15, 2024
  • Port Saint Lucie, FL

Lloyd and I were thrilled with the whole home buying process from start to finish! Yvo was fantastic to work with and was so helpful throughout our search. Yvo spent so much time educating us about Pulte Homes, showing inventory available, answering our questions, and took time to understand what we wanted. We were blessed to have him in our search and appreciated his friendly personality and his excitement about his job! Luis was the construction manager. We had a wonderful experience working with him. Luis was always available, explained what he was doing, and did such an outstanding ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home in Myrtle Beach

  • Anonymous
  • Verified Homebuyer
  • September 15, 2024
  • Myrtle Beach, SC

New home in Myrtle Beach

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rich

  • Richard H.
  • Verified Homebuyer
  • September 14, 2024
  • Clermont, FL

Pulte will complete your home with In the timeframe they express to you

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Great experience .

  • Timothy M.
  • Verified Homebuyer
  • September 14, 2024
  • FLORENCE, AZ

The entire process from sales to completion went smoothly. This is our third new build and we were impressed with the quality and value of our new home. The build team did a great job keeping us informed of the build progress, even sending us pictures, and of any issues that occurred. They responded quickly to any questions or concerns we had during the build. Just a shout out to Aaron in sales who really was great to work with and Cody our construction manager who kept us informed on everything. I definitely would recommend Del Webb and Pulte Homes to anyone looking for a great new home in ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Buying experience great, many issues with quality of workmanship and no response to help

  • Theodore M.
  • Verified Homebuyer
  • September 14, 2024
  • Port Saint Lucie, FL

We have been here a month people are great. We have been trying for 3 weeks for someone return our call to help resolve the issues. Having buyers remorse

Del Webb responded:
Hi Theodore, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP delwebb

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Our Construction Manager, JAY made all the difference!

  • Joseph P.
  • Verified Homebuyer
  • September 14, 2024
  • North Myrtle Beach, SC

Buiding a new home is NEVER going to be perfect from start to finish. Expect some bumps along the way. Having said that, the BIG DIFFERENCE, is the manner in which those bumps are handled. Our construction manager, Jay, was the reason we ended up with all expectations realized for our beautiful home. He was always on top of our build. He communicated with us on a regular basis, When I called or texted or sent an email, he was quick to respond and deal with our questions or concerns. The area in which I think improvement is needed, is in the workmanship. Too many small details by the ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Steve & Nina M.

  • Steven M.
  • Verified Homebuyer
  • September 14, 2024
  • Yulee, FL

Although we had a very negative experience with Pulte Mortgage Denver Office, we cannot provide enough compliments for the Jacksonville/Wildlight Group. This was our 8th home build, with various builders nationwide, so we clearly know good from bad! From the beginning, our sales representative, Jeff N. was knowledgeable & thorough with the process, models and company. His unique combination of expertise and customer service are amazing. He was always responsive, even on days off!! There seemed to be no end to his service, so he often became our first point of contact. We feel ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Nice Homes, Residents even nicer!

  • Gary S.
  • Verified Homebuyer
  • September 14, 2024
  • Port Saint Lucie, FL

Karyn, my sales agent was excellent, always there when needed , very professional and friendly. Luis, my construction mgr went above and beyond to make the building experience kinda fun. And Kelly at the front desk with her smile , warm greeting and friendly conversation was great. This team is the best! These people are the best

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Stay in communication with construction manager.

  • Karl H.
  • Verified Homebuyer
  • September 14, 2024
  • Port Saint Lucie, FL

We were able to visit the Homesite almost daily during construction so we caught many items which would not have been addressed if we were from out of state. 2 months later we are still trying to get kitchen cabinets repaired/replaced. But, we really enjoy our home and the community.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Mr

  • Robert S.
  • Verified Homebuyer
  • September 14, 2024
  • Summerville, SC

The house is very nice. The workmanship is just okay. Pulte should provide an independent QA/QC company once house is complete. They should also provide a house cleaning service to clean the house from top to bottom before purchase is complete.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

GS

  • Anonymous
  • Verified Homebuyer
  • September 14, 2024
  • Clayton, NC

Had to do some work in house to make it better. My biggest complaint is there is limited storage in my home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Long qualifying loan process

  • Anonymous
  • Verified Homebuyer
  • September 14, 2024
  • Powder Springs, GA

The loan process was long and involved.Be prepared to be " financially undressed".

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Great value for the money

  • Michael H.
  • Verified Homebuyer
  • September 13, 2024
  • Mesquite, NV

Great community with many activities, very reasonable HOA fees.

Total Score 5


Quality 5

Trustworthiness 3

Responsiveness 5

Patience!

  • Anonymous
  • Verified Homebuyer
  • September 13, 2024
  • Rogers, MN

Need a lot of patience while waiting for escrow items to be completed. Weather is a partial reason for delay but so is focus on building/closing new homes rather than completing existing homes. HOA process also cumbersome.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3