Del Webb Reviews

Very beautiful community and friendly neighbors.

up front, honest and follow through.

While friendly and personable the salesperson (April) cost me a lot of money because she did not explain cabinet configurations when I was choosing double vs single oven, and range hood. So I ended up with a very plain cabinet configuration I never would have chosen had I known. It was only AFTER I complained my cabinets didn't look like the model home, that she sent me sketches of the 4 different configurations and told me the fact I didn't choose double ovens meant I got something completely different. This was NOT ok!!! Likewise I chose to purchase the refrigerator offered since she told me it was a counter depth, but was NOT! It stuck way out into my kitchen and looked terrible so I bought a new frig. Now I"m stuck with a second frig I need to try to sell. While my construction manager was a super nice guy he was not good/consistent with communication. He frequently did not answer emails or calls and it became very frustrating. If I happened to run into him in person, he was quite nice and informative but that was hit and miss. Pulte Mortgage was TERRIBLE. I had the worst mortgage experience of my life! Then, I had items not complete before closing so the warranty manager followed up. And Troy was wonderful! He was responsive, friendly and on task! 2 weeks after move-in I had a major plumbing back up that took 4 visits from the plumber to resolve. Turned out it was construction debris. Troy the warranty was hands on at my house to work with the plumbers to get the issue resolved. He was great! As I am getting more familiar with my house I notice a lot of places where the quality could have been much better (trim joints not well done, drywall details, finish details, etc) which is a bit disappointing. Additionally there are several bad home design issues, such as the refrigerator doors will not fully open as they hit the walls on either side, especially the angled wall on one side. To sum it up, the home architectural plans, the communication in general and the build quality has lots of room for improvement! ... More

The final day pre closing inspection time allotment is ridiculous. Having to inspect/accept all the fit and finish in that short amount of time is impossible. Then theres pressure to accept findings. After that you're on your own.

I was very pleased with my new home being built. The building supervisor kept me up to date of what’ was going on week by week, pictures included. I had a home inspection on house. I forwarded the information to my builder. At the walk through everything was taken care of what needed to be fixed. If I saw something later that needed to be fixed my builder would have the tradesman there the next day. I had 2 houses built. Ryan went above and beyond of what needed to be corrected. A Good Man!

David my building manager was great to work with.

We were very pleased by the way everything was handled during the whole process from the first visit through the closing.

The whole process of buying the home was smooth. Morgan understood what I want and my price frame. She found the right house for me and was a delight to work with. Robert was terrific checking everything was done correctly and thoroughly. His follow-up the first few days to answer any questions or concerns was very helpful and appreciated. I am very happy here.

The construction process was very good manager kept me informed weekly and made time to meet with me every time I was in town. The design segment we felt rushed and you can’t make any changes after that appointment.

Wonderful staff. Very helpful and appreciated their dedication to making the process of building my home a great experience. Thank you.

Pulte builds a good house, not a great house. We moved from a custom built home with all the upgrades. It was about the same price as Pulte but much better quality finish in terms of fixtures, cabinetry, carpet, paint, etc. The people in sales & construction are very nice & helpful. Pulte pushes partnerships, some of which are very good & others not so much. I suggest shopping around. Be diligent about your walk throughs and follow up. Once you move in be prepared for an unreasonable HOA process in terms of time to review & approve requests and some silly rules.

The home buying process was easy and we are very happy with the home. We would definitely recommend Del Webb.

Very beautiful house in great area.

Sales coordinator was excellent. He was caring, conscientious and stayed hands on throughout. The project manager was also excellent until the closing. The quality control contact was , is and more than likely will be outstanding. The QC on line department does not return calls.

Our salesperson promised all sorts of after the sales support but then got transferred to a different development and pretty much ghosted us. Our project manager seemed pretty good at the beginning, then started neglecting more and more as we got closer to our move in date. there were still a handful of things that should have been easy enough for him to take care of shortly before or soon after our move in that just didn't get done before he stopped answering our calls or responding to our texts. The house is very nice, but there are a couple of places where the workmanship just missed the mark. ... More

Customer care process and rep simply below par. Not happy.

Disappointed. iamenities offered under false pretenses. would not recommend a del Webb home to anyone.

Working with our Construction Manager, Roby, throughout the building process has been a dream! Our home is beautiful, and we are highly satisfied with the quality of the construction. We highly recommend Pulte Homes!

Great layouts beautiful materials incredible amenities at the clubhouse really nice neighbors

Buying process was smooth and without drama. The technology used by both Pulte homes and Pulte finance were well done and very easy to use.

Crandall did an excellent job of keeping us up to date during construction, and Sabrina is very good to work with. We had an electrical issue that was promptly resolved, Only problem so far was some of the shrubbery died from excessive water collecting around the roots, but we want to replace it anyway. Have never dealt with an HOA before and we are not crazy about them having to be involved in everything, but we understand their motivation. Overall, we are very pleased with our purchase and experience.

Lori helped me through search and buying process. Great service. Very efficient and timely responses to everything. I would recommend Sun city festival to anyone.

We worked with Katie during the purchase of our new home. She was very helpful and made us feel that our expectations were met and she made us feel welcomed to the community. Prior to and after the purchase. Jose was extremely helpful with the walkthrough prior to and after closing on the home. We had a minor issue with one of the toilets in one of the bathrooms. We called warranty and to my surprise they sent a plumber out within a couple of days and the issue was resolved. Great service from the warranty department. We love our new home and the community.

Our experience was okay we did struggle a bit getting things set up as we first got here I would think there would be a better orientation rather than just saying you're having a meeting and hope that everybody shows up there should be a planned meeting time for each home buyer to go through and get set up on everything websites all your HOA information. We shouldn't have to wait over a month for us to receive HOA information and how to get signed up. I also feel like I was told a lie when we bought this house I was told the embankment behind me would be as pretty as the embankment up at the front entrance are embankment looks absolutely horrible the neighbors and I have been trying to get information to find out when we're going to get an embankment with the bushes and landscaping like we were promised but we keep getting the runaround don't really appreciate that I think you should stop lying about stuff when you're selling houses if it's not really going to happen. Also both entrances need to be widened so trucks aren't driving on the shoulder and dragging mud across the entrance to where every time I come in to development I get mud all over my car. ... More

When the 1st phase opened up, we spoke with our sales associated, Amy, and got the process going. Amy did a fantastic job helping us each step of the way. She always answered our tquestions. As things got moving we met with the design team and construction team. Our construction manager, Walker email us once a week with updates. After completion we walked throughout the house and noted concerns, which were addressed. I also used the warranty service and they were quick about any issues. Overall I'm very happy with the solid construction of my house. My last house was a custom build, and it wasn't as solid as this pulte house. ... More