Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9807 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9807 Reviews
Customer Reviews
Construction Mgr.
- Peter C.
- Verified Homebuyer
- April 17, 2025
- Okatie, SC
Mike P. who was our Phase II Construction Mgr. has and continues to be Awesome. He is responsive and goes above and beyond to assist us in both during the Construction phase and afterward.
Del Webb responded:
Thank you for taking the time to share feedback with us. We are thrilled to hear that Mike has provided helpful and responsive service for you! It's great to know that he's gone above and beyond during construction and afterwards. ^KH 
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
house and Neiborhood great
- James B.
- Verified Homebuyer
- April 16, 2025
- FLORENCE, AZ
Great experience builder easy to deal with and very informative.
Del Webb responded:
Thank you for taking the time to leave us a review! We are thrilled to hear that you are enjoying your home and neighborhood. It's great to know that you had a smooth and enjoyable process, while staying informed throughout! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
JUST LIKE ALL THE REST......
- Karen F.
- Verified Homebuyer
- April 16, 2025
- Parrish, FL
NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are disappointed to hear about your experience and truly regret that you feel there is a disconnect between our teams. We truly apologize that your experience has left you feeling disappointed in us, especially since moving into a new home should be such an exciting time. We want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Del Web is a very credible builder
- Kenneth C.
- Verified Homebuyer
- April 16, 2025
- Melbourne, FL
Working with Katie was a pleasure. We were kept informed all the way through the process.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive experience working with Katie. It's wonderful to know that she kept you informed every step of the way! Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Everyone was awesome
- Jamie G.
- Verified Homebuyer
- April 16, 2025
- Summerville, SC
Everything went smoothly and everyone was great.
Del Webb responded:
Thank you for taking the time to share your feedback! We're thrilled to hear that everything went smoothly and that our team made a great impression. Wishing you all the best in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sun City HHI
- Francis T.
- Verified Homebuyer
- April 16, 2025
- Okatie, SC
From start to finish Pulte delivered on the construction of our home. The sales representative, designer and construction managers were professional, friendly, and knowledgeable. They were very accommodating to meet our needs and communications between them and us were excellent. Any issues that were discovered by the construction managers or us during the construction phase, closing walk through were immediately scheduled and resolved. We are pleased with the overall craftsmanship and would recommend Pulte to anyone who may want to build in Sun City HHI.
Del Webb responded:
Thank you for taking the time to leave us feedback. We are thrilled to hear that your process from start to finish was smooth and positive! It's great to know that our team was professional, accommodating, and communicative throughout your process. We are especially glad that you are pleased with your new home! Thank you again, we appreciate your kind words and recommendation! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Aaron
- Robert B.
- Verified Homebuyer
- April 15, 2025
- FLORENCE, AZ
Aaron was incredibly awesome from our first meeting, through the building stage, and all the way through closing.. My wife and I love Aaron and we refer everyone to Aaron. Aaron is a gigantic asset to your company
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had such a great experience with Aaron from the start of your process until the end! Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. We appreciate your kind words and your recommendation! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Alex
- Aleksandr S.
- Verified Homebuyer
- April 15, 2025
- North Myrtle Beach, SC
I like everything about this Home. Specially, Value for the price paid.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are enjoying your new home and find value in it! We hope you continue to enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don't like it here
- Luther W.
- Verified Homebuyer
- April 15, 2025
- Griffin, GA
A good house. A great community. Some issues but they have been responsive to my needs.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you are enjoying your new home and community. Yet we are sorry to hear that you have experienced some concerns but it's great to know that our team has been responsive. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Our building experience. The only one that was very attentive was Chris
- Joseph A.
- Verified Homebuyer
- April 15, 2025
- Fuquay Varina, NC
Overall the building process went ok. Chris our building manager was excellent. We had 2 floods before we even moved (one prior to our closing and one right after we closed however we had not moved in yet). Our air did not work the first time we turned it on about 3 weeks after we moved in. We have a tremendous amount of nail pops. Our enclosed room in our back the floor is on a 3” decline. Any thing else you want to know. Our garage door leaks at the bottom right floor.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that overall, the building process went well, and that Chris has provided excellent service for you! However, we are sorry to hear that you are experiencing these concerns since moving in. We want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Expected better
- Jackie M.
- Verified Homebuyer
- April 15, 2025
- Mesquite, NV
This is our second Pulte home in a Del Webb Community. We are disappointed in the fact that we bought our lot and home for full price, then Pulte offers huge discounts to new buyers. 2 weeks before we received our keys no work was done at the house. Then when we closed we are expected to have all the things that weren’t done reported for warranty work. Just so it is signed off by the homeowner and Pulte gets their money. I would seriously think about that before buying again.
Del Webb responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration. We want to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 1
Home owner
- Jim A.
- Verified Homebuyer
- April 15, 2025
- Georgetown, TX
Everything went very well. Construction manager has not followed through on one thing. Still waiting to see if he does Chelsea are. warranty supervisor is awesome. We’ve had some issues and she has gotten them taken care of very promptly and always calls back to make sure everything was charged satisfaction.
Del Webb responded:
Thank you for taking the time to share feedback! We are glad to hear that overall, things went well, and you had a good experience with Chelsea. We appreciate your patience as you await follow-through on the remaining item. Thank you again and please don't hesitate to reach out if there's anything more we can do! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good experience
- Delbert O.
- Verified Homebuyer
- April 15, 2025
- Griffin, GA
I will certainly encourage friends to buy a home in SCP.
Del Webb responded:
Thank you for taking the time to provide feedback! We are so glad to hear that you had a good experience with us, and we greatly appreciate your recommendation! We hope you continue to enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Unworthy Purchase
- Maria T.
- Verified Homebuyer
- April 15, 2025
- Fulshear, TX
We have dealt with incompetence from the sales team, the mortgage agents, and the poor quality of the house construction. Have spent over a month dealing with warranty issues. We are totally dissatisfied with the purchase of this home and will definitely not recommend to any of our friends or family members.
Del Webb responded:
Thank you for taking the time to provide feedback. We are so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sales team was great, we worked with Melissa. Our project manager, Brandon was communicative and responsive.
- John W.
- Verified Homebuyer
- April 15, 2025
- North Fort Myers, FL
We had a very good experience with home building through Del Webb. From sales to construction all was wonderful! We love our home!
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that Melissa and Brandon provided you with responsive and helpful service from start to finish! Also, we are glad that you have been loving your home - we wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer services
- Anonymous
- Verified Homebuyer
- April 15, 2025
- Corona, CA
Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!
Del Webb responded:
Thank you for taking the time to provide feedback. We are disappointed to hear that you did not have a good experience with our sales representative. We would like to learn more about your situation to see if we can help. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 1
Only been in new house for a month. Impossible to know so soon if any problems exist.
- Dennis D.
- Verified Homebuyer
- April 15, 2025
- Mesquite, NV
Send this form out in a year. I'll know a LOT more about how to rate the purchase.
Del Webb responded:
Thank you for taking time to provide feedback. We understand that it's still early in your journey with your home and a more complete perspective takes time. If any questions or concerns come up along the way, please don't hesitate to reach out! We hope you enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
cooperative, knowledgeable, friendly and efficient
- Robert M.
- Verified Homebuyer
- April 15, 2025
- Georgetown, TX
No pressure to buy; Great explanation of options
Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you felt comfortable throughout your process and were well-informed of your options. It's great to hear that our team's friendly and knowledgeable approach made a difference! Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
We had a very positive buying experience with purchasing our new home with Del Webb
- Barbara D.
- Verified Homebuyer
- April 15, 2025
- Mesquite, NV
From start to finish, our experience with purchasing our home was excellent. They listened to our wants and needs and were able to show us homes in our price range. They were flexible with our timeline,and we never felt pressured into buying before we were ready. The losing was a breeze, and there were no delays. They delivered everything they said they would. I we feel like we bought a well built home at an affordable price. We are very happy with our purchase.
Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you had an excellent experience from start to finish! It's wonderful to know that our team listened to your needs, respected your timeline, and delivered on all promises. We appreciate your kind words, enjoy your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mudding, painting and cleaning leave something to be desired
- Anonymous
- Verified Homebuyer
- April 15, 2025
- HENDERSON, NV
I was very disappointed at the finishing of my home. The mudding around the light switches has gaps and the home was painted with the light plates on. There is paint on the door hinges and thresholds. The baseboards need repainting. The window frames and sliding doors have paint on them. No eye for detail.
Del Webb responded:
Thank you for taking the time to share your feedback. We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing these concerns. We want to ensure that leadership is aware of these concerns and help get them addressed. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^Kelly ...
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Good and Bad
- Suzanne M.
- Verified Homebuyer
- April 15, 2025
- Georgetown, TX
Many of the touches such as painting are not up to snuff. However, some of my concerns have been addressed. I am not sure I would buy from Del Webb again though.
Del Webb responded:
Thank you for taking the time to share your feedback! We are sorry to hear that you have some concerns but glad that our team has been responsive and helpful in getting them addressed. If we can assist with any of your concerns, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Mr
- Donald D.
- Verified Homebuyer
- April 15, 2025
- FLORENCE, AZ
Build process was well organized and staff was great to deal with. Pleased with the attention to detail and build quality
Del Webb responded:
Thank you for taking the time to provide feedback. We're so glad to hear that the process was well organized and that our team made a great impression! It's great to know that you're pleased with the quality and detail of your home. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Home Buying Experience
- David B.
- Verified Homebuyer
- April 15, 2025
- Mesquite, NV
From the time we met the Del Webb sales team until the time we closed with a complete home inspection by the field team, we had a super great experience! Top shelve from the start.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that your entire experience from start to finish was excellent! Wishing you many happy memories in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not as great as I thought. Had better expectations for the price I paid.
- Anonymous
- Verified Homebuyer
- April 15, 2025
- HENDERSON, NV
My experience with the salesperson was great. Knowledgeable and professional My experience with Title Company was good until I asked about a special assessment. She was rude and impatient when trying to figure this out. My experience with the construction manager was good until the home was completed. He helped with a couple of things and disappeared without saying a word. Shame on him. My experience with the Care Manager so far has been responsive. Whirlpool appliances very poor quality. The gas oven was delivered broken. As of today, Whirlpool has not figured out why it has not worked.
Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that you had a good experience working with our sales representative, as well as our customer care manager. However, we are disappointed to hear about your experience with the title company and lack of follow up from the construction manager. We understand how frustrating and inconvenient it must be to deal with a broken appliance, we'd like to see how we can help. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Great New Home Experience
- Anonymous
- Verified Homebuyer
- April 15, 2025
- Buckeye, AZ
From start (working with my salesperson) to build updates (Superintendent) to design center and finance, this purchase was an excellent experience.
Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience from start to finish working with all of our teams! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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