Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9806 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9806 Reviews
Customer Reviews
DCS
- Douglas S.
- Verified Homebuyer
- October 09, 2025
- Griffin, GA
The house was move in ready, clean, and had just a few fairly minor "fixes" that were needed. Overall I am pleased with both the design and quality of the house.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that your home was move-in ready and that you’re pleased with both the design and quality! It’s wonderful to know that any minor concerns were quickly addressed. Enjoy your new home! ^KH 
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lightbulbs??
- Elaine P.
- Verified Homebuyer
- October 09, 2025
- Okatie, SC
We closed on our home in September. Our experience with Pulte Mortgage was overall frustrating and an extremely negative experience. Pulte, 2 lightbulbs in lieu of a $10 fixture for the gathering room on a home costing in excess of $800k? Really? While we recognize we’re purchasing a “lifestyle”, you can do better. For whatever lack of quality in building materials utilized, our builder, Lance, went above and beyond to identify and correct any/all issues. Lance treated our home build as his own and added a unique personal touch utilizing his vast building experience/background making the ...
Del Webb responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our mortgage team and your concerns about pricing. That said, we’re glad that Lance made such a positive impact on your homebuilding journey. It’s wonderful to know he treated your home with care and attention! Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
As a new home owner we were very pleased
- George C.
- Verified Homebuyer
- October 09, 2025
- North Fort Myers, FL
Johnathon our sales person was great to work with. Johnathon was always available to answer our questions and keep us informed on the progress of our home being built. David our construction manager was great also. David and his group built our home in just a Litle over 4 month. He also kept us informed and when we moved in we were very pleased with the quality in the finish. The pool and the clubhouse are definitely resort style.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that Johnathon and David made your homebuilding journey smooth and enjoyable! It’s wonderful that your home was completed efficiently, the quality met your expectations, and that you’re enjoying the resort-style pool and clubhouse! Congratulations on your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Managers Cristobal, and Josh D were fantastic. Exceptional.
- Lee C.
- Verified Homebuyer
- October 09, 2025
- Celina, TX
Out project managers Cristobal and Josh D were fantastic. The were great. Professional , great communication, responsive. Great representation for Del Webb. Susan or customer care person was also exceptional.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Cristobal and Josh D made such a positive impression with their professionalism, communication, and responsiveness! It’s also wonderful to hear that Susan from our customer care team provided exceptional support. We appreciate your kind words, enjoy your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent buying experience and build quality - except for HVAC
- Gary L.
- Verified Homebuyer
- October 09, 2025
- Milford, MI
The sales team was wonderful to work with, providing great suggestions and guiding us through the whole process. The construction managers we dealt with were very responsive, and the overall build quality is great. We love our Del Webb community! Our only major complaint is with the HVAC workmanship in the basement. We paid extra for a full basement with higher ceilings so that we could finish it later. Unfortunately, the HVAC contractor ran the ductwork below the ceiling joists haphazardly, with no regard for preserving open ceiling space. Runs that could’ve been place along walls were run ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that our sales team and construction managers made the process smooth and that you love your new community! We’re very sorry to hear about the HVAC installation in your basement and understand how frustrating this must be. We appreciate your feedback and insights as it helps us improve. ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Niko - Foreman
- James L.
- Verified Homebuyer
- October 09, 2025
- Yulee, FL
Niko was great to work with. Communication was on time and very responsive. During walkthroughs he was very attentive and even pointing out issues we may have missed. Very thorough in explaining the process.
Del Webb responded:
Thank you for sharing your feedback. We are so glad to hear that you had a positive experience while working with Niko! It's wonderful to know that he was responsive throughout and attentive to the details in your home. Congratulations and enjoy your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Wonderful experience! Highly recommend Oak Creek!
- Sharon A.
- Verified Homebuyer
- October 09, 2025
- North Fort Myers, FL
Working with Jonathan and Brandon in Oak Creek was a wonderful experience. They were responsive to our questions and concerns - even when we asked more than once. Their customer service is top notch! We are very happy with our home and happy that we chose Oak Creek. Thank you Jonathan and Brandon for making this experience as stress free as buying and building a new home can be! We recommend buying your next home here in Oak Creek!
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear that Jonathan and Brandon made your experience smooth and stress-free! It’s wonderful that you’re happy with your home, and we appreciate your recommendation. Enjoy your new home and all that the community has to offer! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home Experience
- Diane F.
- Verified Homebuyer
- October 09, 2025
- Fuquay Varina, NC
Sales people were very accommodating and the entire transaction went smoothly. The construction superintendent took care of any issue immediately. Overall everything went well.
Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear that our sales team and construction superintendent made the process smooth and addressed any issues promptly! We’re so glad you’re enjoying your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Amazing experience
- Caridad L.
- Verified Homebuyer
- October 09, 2025
- Saint Cloud, FL
In general, I had a great experience with Del Webb - Sunbridge. Starting with Les, Makayla and Scott. Thank you all for making this experience so easy.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great experience with Les, Makayla, and Scott! It's wonderful to know that they helped make your experience easy and seamless. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Joan
- Joan B.
- Verified Homebuyer
- October 09, 2025
- Summerville, SC
We actually really liked everyone in our buying experience ,except there were too many contradicting response and I truly feel we did not get the house we wanted ! The design of the house is perfect ! We aren’t thrilled with 2 by4 for the structure but there was not much we could do about that . The structure and materials of the house to keep it cool are great . Our biggest complaint is we told we could not have a front porch , but why are there several houses that are exactly the same Nextdoor to each other on our street ? Why couldn’t we have glass doors placed on our tubs , why is our ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your overall buying experience and appreciate your kind words about the home’s design and structure! We understand your concerns regarding the front porch, tub doors, and landscaping, and we truly value your input as it helps us identify areas for improvement. We’ll be sharing your observations with our team as we continue to review ways to enhance the homeowner experience. ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Jake H., Melanie M
- Danney P.
- Verified Homebuyer
- October 09, 2025
- Westfield, IN
Both persons above very capable and very helpful in their roles
Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that Jake and Melanie were helpful throughout your process! Congratulations on your new home, enjoy! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Quality home building
- Jamie H.
- Verified Homebuyer
- October 09, 2025
- Clayton, NC
DJ walked us through the process at the beginning and then continued with updates during the different phases. Excellent communication, thanks. The home was delivered as promised, and we found it to our complete satisfaction. THANKS AGAIN. This is our third Pulte home, and quite possibly the best.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that DJ and the team provided excellent communication throughout the process and that your home was delivered to your satisfaction! It’s wonderful to know this is your third Pulte Home and possibly the best, congratulations, and thank you for trusting us again! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great new lifestyle
- Lisa S.
- Verified Homebuyer
- October 09, 2025
- Clayton, NC
The building process was the easiest one we’ve been thru. Damien made everything go so easy, kept us informed along the whole process and done on time. Always responsive and professional.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that you had such a smooth and seamless homebuilding experience! It’s great to know that Damien kept you well-informed along the way and was responsive to your questions and concerns. We truly appreciate your kind words, enjoy your new home! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Construction Manager Brandi made the difference
- Ronald M.
- Verified Homebuyer
- October 09, 2025
- Belmont, NC
Our construction manager Brandi made the difference in creating a great experience. She was responsive, caring and gave us great guidance. We were very thankful for her and her friendship. The sales experience was “ok”. Kind of felt like a number here - some room for improvement. Overall we are very happy and glad we chose what we did.
Del Webb responded:
Thank you for taking the time to share your experience. We’re delighted to hear that Brandi made such a positive impact and provided guidance throughout your homebuilding journey! We appreciate your honesty regarding the sales experience and will share your feedback with leadership. We’re thrilled to know you’re happy with your home and your decision, congratulations! ^KH ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
No highlights just problems
- Bryan M.
- Verified Homebuyer
- October 09, 2025
- Winter Garden, FL
There are no words to describe the pain and suffering that this company has caused our family. Don’t walk from the sales center RUN as fast as you possibly can.
Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the challenges your family has faced. Your feedback is very concerning, and we'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 4
Quality 1
Trustworthiness 2
Responsiveness 1
Everyone I worked with through the process of me purchasing a spec home was great to work with
- Anonymous
- Verified Homebuyer
- October 09, 2025
- Fulshear, TX
Great builder, quality work and the "boots on the ground" workers really seemed to care
Del Webb responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with our team and are happy with your new home! Congratulations and enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Project manager was nice person
- Anonymous
- Verified Homebuyer
- October 09, 2025
- Rogers, MN
Only allowed to make changes to interior of house, not exterior. Cheap siding, windows, roof. Some of the subcontract work is okay, other poor. I think you go with the lowest bidder, so you get comparable work. Window left wide open for drywall taping to dry, big storm came through, nobody shut the windows, rain blown inside the house. This is an example of things we were not impressed with. I believe we overpaid for the house just to live in this 55+ community. That said, we are happy with having moved into the 55+ community.
Del Webb responded:
Thank you for sharing your feedback with us. We're glad to hear that you are happy with your move into the community! We also appreciate your feedback regarding the build and construction process. We take all homeowner input seriously as we continue to review ways to improve quality and the overall homebuilding experience. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
As below
- Manuel J.
- Verified Homebuyer
- October 09, 2025
- Aurora, IL
Other than Gina Zitella people did not answer phone calls and was very hard to get hold of them during construction of the home ,
Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the lack of communication on our end. We apologize for any frustration and inconvenience this may have caused and will be sharing your feedback with leadership for their review. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Medium quality home
- Igor A.
- Verified Homebuyer
- October 09, 2025
- GREENSBORO, GA
It’s a medium quality home. Our electric bill is huge, which probably means that insulation is not that great.
Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the insulation and your electrical bill. If there's anything we can do to help your experience, please don't hesitate to reach out! ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Great experience with the Pulte Group
- Michele R.
- Verified Homebuyer
- October 08, 2025
- Belmont, NC
Throughout the building process Andrew gave us weekly updates. His communication was exceptional! We were confident the house would turn out great. The house exceeded our expectations! We highly recommend Pulte homes and the Del Webb community.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you had a great home building experience! It's wonderful to know that Andrew provided you with weekly updates and responsive communication! We are glad to hear that your house exceeded your expectations! We greatly appreciate your kind words and your recommendation! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Peak is peak!
- Alexander H.
- Verified Homebuyer
- October 08, 2025
- HENDERSON, NV
This is my first home buying experience. I liked the Del Webb TV commercial, and it planted the seed that lead me to investigate the community, offerings and lifestyle available at Del Webb Lake Las Vegas. Many nice home designs and a few that comfortably fit my budget. Pulte Mortgage in cooperation with Del Webb made this whole experience a fun and trouble-free event. The sales rep on site and the construction manager for my house were constantly giving me verbal and photographic updates of the construction of my house. When the house was finished, I was invited for an inspection tour and ...
Del Webb responded:
Thank you for taking the time to share your experience. We’re so happy to hear that your first homebuying journey was such a positive one! It’s great to know our team kept you well-informed throughout the process and that you’re enjoying both your new home and the community. We truly appreciate your kind words, welcome home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing
- Thomas G.
- Verified Homebuyer
- October 08, 2025
- HENDERSON, NV
Great experience all around. Very happy with our home
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great experience with our team! It's wonderful to know that you are happy with your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thin walls
- Gary A.
- Verified Homebuyer
- October 08, 2025
- Columbia Station, OH
The home has a great layout. Unfortunately, the walls are thin and you can hear the outside very easily. The walls jn the house aren’t solid as sound travels through the ENTIRE home. The home is very echoing.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy the layout of your home! We appreciate your input regarding the sound and acoustics in your home, and we will share your comments with our team as we continually look for ways to enhance the homeowner experience. Thank you again. ^KH ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Good experience
- Karen D.
- Verified Homebuyer
- October 08, 2025
- Immokalee, FL
I would give a five star but our mail key didn't work on first day, we were never told about ID cards during orientation and our home key didn't work on move in day. Also 2nd garage remote is dead and our trays were missing from freezer. All was resolved quickly though. This is our second new build and delwebb blows Eastwood in North Carolina out of the water with their great work . Looking forward to living in our new home
Del Webb responded:
Thank you for sharing your experience with us. We’re glad to hear that all the initial issues with keys, the garage remote, and freezer trays were quickly resolved. It’s wonderful to know that your experience has exceeded your expectations, and we’re thrilled you’re looking forward to enjoying your new home! ^KH ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Post-sale responsiveness disappointing
- Anonymous
- Verified Homebuyer
- October 04, 2025
- Melbourne, FL
Responsiveness great before closing, but some issues that were supposed to be resolved were not. Many issues found after closing. Initially, responsiveness was fine, but it has deteriorated considerably. Some repairs are taking months and follow up inquiries get no response. Very disappointing.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your concerns haven't been resolved and the lack of responsiveness from our team. We'd greatly appreciate the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
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