Del Webb Reviews

Beware of closing .. they are NOT FLEXABLE on changing dates! They work on their dates not your schedule. We wanted to postpone our closing by a week and they would not accommodate. They will charge a daily rate if you don’t close by the date they issue. We were reminded that when we signed the paperwork it was stated that pulse has the right to issue the date so just beware that if you are coming from out of town that you are available.

While the overall value is good, I have two complaints thus far: (1) the new home going up next to us creates a pig-stye of our property. The workers go home at nite and their lunch garbage and other building materials blow on to our property, meaning we have to clean up the mess. A closer supervisory role would help to keep the builders accountable not only for thier building product but just as much the mess they create. (2) Most of our kitchen cabinets and those in our bathrooms were never checked before we moved in. The door hinges do not close evenly and therefore allow a banging sound and vibration after the slam shut which worsens the clamor. In a home this expensive, this should have been evident at installation. ... More

We have recently moved into our new home and we still have smiles on our faces. For the most part we are very happy with the house. There are things that of course could have been improved on, but overall, I would give the entire experience a B+ rating for satisfaction. We love the community, and would recommend it to anyone looking for a friendly easy living community, where there is always something going on.

Recently moved to the Del Webb Southern Springs community in Spring Hill, TN. Southern Springs is a great concept and once done will have approximately 900 homes. We have a wonderful Amenity Center with indoor / outdoor pools, gym, fitness and meeting space, pickleball and tennis courts and much more. The community has clubs and events galore - too many to mention. Great neighbors too! Overall, my wife and I have been pleased but there are a few things worth noting. First, the urgency the developer has is totally one-sided towards getting as many houses built as quickly as possible. This results in sometimes sloppy work as all sub contractors are under extreme time pressure. And it shows. As we neared the finish line for completion of our house the pace seemed frenetic to the point where customer empathy became secondary. There was too much to do and not enough time to do it with care and simultaneously demonstrate sincere concern for the customer. Second, we had a couple of disputes around what was promised and what Pulte attempted to deliver. We had to argue with them on matters that never should have been areas of friction. Even though we prevailed on most items, this was not customer centric behavior on the builder's part. It was disappointing for the customer to have to stand up to fight for what was right and petty on their part. Third, expect to get nickled and dimed on upgrades. It's their business model. To end up with the kind of home you want - you'll spend several thousand extra dollars. No way around it. Last, do not believe anything they say about the time-line for completion of community amenities. They will happen eventually - just not when Pulte originally says they will. Don't take this the wrong way. We love living here. Just want people to be better informed than we were. ... More

Del Webb builds a beautiful home. The community provides many opportunities for a diverse range of activities and interests.

From the beginning of the sales process through building, to after the closing it's been the attention to detail. The entire process has been seamless and very customer friendly. Even if there was an issue, and there weren't many, they were addressed immediately! Thank you to the Del Webb team for making this a great experience.

Average workmanship volume builder. Premium paid for 55 plus amenities.

My field mgr. was wonderful! He addressed any and all of my problems. Although I know this is not a custom built home, I believe the level of craftsmanship could be better, especially on the finish work. Some of the problems I incurred were small but should have been seen as the work was being done...not by the homeowner. That goes for inside and outside. Bottom line.....I love my home and love living in Del Webb!

The whole process of building a house with Pulte at Sun City was very frustrating! Nobody was responsible for anything and we were constantly ignored: no pre-drywall walk through either even if they clearly states it as one of two they do and we sent them MANY emails and texts! The only person who tried to make things better was Jon, our last field supervisor. But he came after the house was completed. A few days after we closed on the house, there was water leak from the ceiling, but the supervisor for plumbing said ‘it happens’!

Due to the highly strict HOA's (you wouldn't let us put up a very nice wrought iron fence for our dog until we could get the permanent one installed), we decided we are just too old to live by so many stringent rules. The wife in the household was treated like a 2nd class citizen when she came to view the home by the salesperson at Sun City. Mary, with Pulte Homes, was excellent.

Pulte builds a very low quality home for the $600,000 we paid. Their field managers and others should only be working in $200,000 markets.

We have been very pleased with the process of buying and building our Pulte Home in Del Webb. From our salesperson, to our builder, to our warranty person, everyone has been a pleasure to deal with. The community is friendly and beautiful!

It is better if you are close to where the home is being built to stay on top of the project

Excellent customer service, knowledgeable agents that listened to the requests I had to find just the right home for me. The area is beautiful.

Overall the home buying experience was great until we did the final walkthrough and noticed many deficiencies with the tile work in both bathrooms. The response has been slow.

We got the quality we expected given the very reasonable price and we are now happily living in it with no issues. When you consider the included amenities the home is a steal.

I am very happy with my new home. I purchased an inventory home, but if I were building from scratch I would have upgraded the appliances.

Just ok no great. Average

Lots of great floor plans are available and the building process and timetable were just as promised!

We have purchase and close on four previous homes, the last was in 2005 a Del Webb-Solera house in San Tan Valley, AZ. without any problems. The Sun City-Peachtree Sales Office staff hijack the closing with demands and threats! The trustworthiness, 1 star rating refers to the sales office staff, only.

small problems and issues are fixed quickly.. unique and bigger problems are a time consuming process which needs to be modified to resolve them in a more timely fashion. fixing paint, drywall, pavers are not a problem. When the builder has to send their customer care manager to look, then rep from the construction company comes to take a second look. and then a third review by the manufacturer has to be done its a long process that needs attention. My issue Oct. identify a problem with all appliances. skip to Dec. and still waiting for what and when it will be fixed.

Was an excellent experience while house was being built. Chad our supervisor was excellent. The workers seemed to take care of any and all things. I do have an issue with the landscape people. Once they put in a very sparse space and problems came up they ignored all my needs to fix the items that had problems. I had to pay someone outside to take care of the problems. Lastly - The response on fixing things after we owned the house is less then adequate.

My wife and I believe our new home represents a good value for the price, allowing us to move into the type of community we preferred. Our building manager communicated with us weekly via texts, phone calls and videos, and has been responsive to our questions and concerns both pre- and post-closing

Overall, I am very satisfied with my Del Webb home. There were a couple of issues that should have been caught during the final inspection by the builder, such as no 240 volt service to the oven due to the power line being cut and the dishwasher not secured to the kitchen cabinet opening. They have been very responsive in addressing issues.

New homes always seem to need some degree of "tweaking" after one moves in, and Pulte has been responsive to our requests, with only one exception, which we hope will be addressed soon.