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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9806 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9806 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Looking forward to great experiences.

  • Robert B.
  • Verified Homebuyer
  • December 11, 2019
  • Spring Hill, TN

It's enjoyable tailoring your new home to your personal preferences given the multiple choices.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

The Forever Home We Always Wanted

  • Anthony W.
  • Verified Homebuyer
  • December 11, 2019
  • Frisco, TX

The model homes of course have all the upgrades to make you want it more, but the reality is you will make great decisions with Del Webb no matter if you choose carpet , tile or hard woods. The craftsmanship is impeccable.Top Quality materials used throughout the home. Every aspect of Energy Efficiency is incorporated into each Del Webb home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good work Del Webb-Union Park

  • Jeffrey M.
  • Verified Homebuyer
  • December 11, 2019
  • Aubrey, TX

We are please with our new home and the pace at which more homes are being built.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tanya (sales rep) was very responsive and conscientious

  • Douglas T.
  • Verified Homebuyer
  • December 11, 2019
  • Mesquite, NV

Finish out was pretty good. Some options were significantly overpriced, others were reasonable. With studs 24" on center with no plywood on exterior (stucco goes on top of tyvek) a little concerned with how sturdy it is built. Seems to be pretty well insulated. Lack of natural gas in the community is a big draw back - every thing is electric.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Decision to go with Del Webb for our new home was a good one

  • David B.
  • Verified Homebuyer
  • December 11, 2019
  • Richmond, TX

From the time we selected the model home best suited to our needs through the building process and final inspections we found all of the Del Webb representatives to be responsive, caring, and with excellent attention to detail

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent

  • Debra F.
  • Verified Homebuyer
  • December 11, 2019
  • Fort Mill, SC

Professional, trustworthy and excellent customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Great.

  • John S.
  • Verified Homebuyer
  • December 11, 2019
  • Griffin, GA

Great. Service without micro management.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Deborah H.
  • Verified Homebuyer
  • December 11, 2019
  • Mesquite, NV

Had good experience with sales and builder. Did not have good experience when picking out interior Design.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - Make sure floor's are properly cleaned.

  • Louis L.
  • Verified Homebuyer
  • December 11, 2019
  • Land O' Lakes, FL

Make sure floor's are properly cleaned. Garage floor is cleaned.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Bad Design

  • Anonymous
  • Verified Homebuyer
  • December 11, 2019
  • Oxford, CT

Only two units of the 400+ have no overhang above front door! Snow piles against the front door and when open falls onto the wood floor! Deliveries get soaked in the rain! If we were told that we would have this elevation, we would not have purchased this unit. Also No internet or TV for 6 weeks now! Cable was never pulled in the street!

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Beautiful home in great community

  • Sandra M.
  • Verified Homebuyer
  • December 11, 2019
  • Summerville, SC

This was our first house building experience and we think it went well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homebuyer review

  • Gregory B.
  • Verified Homebuyer
  • December 11, 2019
  • Land O' Lakes, FL

Pulte personnel have been great in answering questions, providing paperwork and getting issues answered.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Generally Pleased

  • Paul S.
  • Verified Homebuyer
  • December 11, 2019
  • Fredericksburg, VA

There have been some issues with “ Subs”( plumbing) & minor quality issues. However, overall the process was generally seamless.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

happy with home

  • Greg V.
  • Verified Homebuyer
  • December 11, 2019
  • MARANA, AZ

We really like the results of the house. Our project manager (Nick Swanson) is great. Build quality met our expectation. A couple areas that could be improved. The final signing and title process was very poorly handled. Also the design process was difficult and the tools available to visualize options were basically non existent, We had to go to other sites to see cabinets and countertops together. Last is that it seemed like there was no consistency between the cost of upgrades. Some seemed reasonable and some were outrageously expensive.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Do things right the first time

  • Patrick R.
  • Verified Homebuyer
  • December 11, 2019
  • Georgetown, TX

Based on my experience and talking with other home owners it seems that things would be better if everyone slowed down a bit and did things right the first time. It shouldn’t take multiple redo’s to finally get things right.

Del Webb responded:
We appreciate you taking the time to suggest ways we can improve the homebuilding experience for our customers. If there are any concerns we can help address, please email socialcare@pultegroup.com and we will be in touch. ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Painting, drywall flooring carpeting inferior quality

  • Anonymous
  • Verified Homebuyer
  • December 11, 2019
  • Wilmington, NC

Make sure you really check drywall, painters painted floor so check for that, numerous scratches and chips in floor, upgraded carpeting is not good.

Total Score 3


Quality 2

Trustworthiness 5

Responsiveness 5

Positive so far

  • Fettig F.
  • Verified Homebuyer
  • December 11, 2019
  • MARANA, AZ

Our experience thus far was very good. Home completed on time and in good order. Site supervisor Nick was exceptionally responsive. Quality of home look really good. Time will tell. Will review again after a year has passed.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Outstanding home

  • Jerome B.
  • Verified Homebuyer
  • December 11, 2019
  • Buckeye, AZ

The entire process of designing and building my new home was fantastic.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Good quality and value

  • Bernard S.
  • Verified Homebuyer
  • December 10, 2019
  • Myrtle Beach, SC

Good quality and value

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Very happy with new home however disappointed with lack of attention

  • Kathleen K.
  • Verified Homebuyer
  • December 10, 2019
  • Hoschton, GA

Very happy with new home however disappointed with lack of attention to details

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Poor construction Management

  • Jeffrey E.
  • Verified Homebuyer
  • December 10, 2019
  • Spring Hill, TN

Zac and Brandon did not follow up on agreed upon corrections due to poor workmanship

Del Webb responded:
We are so sorry you haven't received thorough follow-up regarding your concerns. We would like to assist and would appreciate if you could email socialcare@pultegroup.com ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Del Webb has been very responsive to all of the minor issues we have experienced.

  • Anne C.
  • Verified Homebuyer
  • December 09, 2019
  • Lakewood Ranch, FL

Del Webb is an active community with amenities galore for any interest group. We have found the staff and community to be friendly and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love, love, love our knew home!

  • Dallas B.
  • Verified Homebuyer
  • December 07, 2019
  • Fredericksburg, VA

We love this active retirement community, thoroughly enjoy the friendly residents and have a wide range of opportunities from all the activities in our country club style lodge. The Pulte detail in construction is exceptional and only serves to positively magnify the Del Webb community experience. Throughout the construction phases, representatives kept us informed and made time to meet when needed. From the guidance of our sales rep, Dawn, to the positive construction experiences with our site managers, Marvin and John, we felt very confident in the quality and pricing.

Del Webb responded:
We are so happy to hear that you had a wonderful homebuilding experience and are enjoying your new community. Congratulations and welcome home! ^Abby delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • Sandra M.
  • Verified Homebuyer
  • December 06, 2019
  • Fishers, IN

After living in my Pulte home for a few weeks, I am seeing multiple problems as a result from poor workmanship and multiple cosmetic issues needing attention. I moved here from a Pulte home that was constructed well. After this recent move, I would NOT recommend Pulte to friends and family. I am working with Warranty on urgent issues but told the majority of corrections would have to wait for the 11 month walk through! “Don’t be rushed through all walk through stages.” Functional corrections were being made as I was closing that was already delayed d/t builders issue with contractors. I ...

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Response and communication

  • Dean W.
  • Verified Homebuyer
  • December 06, 2019
  • Buckeye, AZ

Field manager does not follow up and little to no communication Finish work ie trim and drywall finishes poor.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1