Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9807 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Customer Reviews
Solid House, horrid fit and finish
- Edward H.
- Verified Homebuyer
- May 26, 2020
- Myrtle Beach, SC
The house design and fundamental build is excellent and the location can't be beat, but the fit and finish of the trim and paint was unacceptable. Be prepared to redo a lot of finish work if you expected a quality job.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Overall Poor Quality and Service
- Adam C.
- Verified Homebuyer
- May 08, 2020
- Fort Mill, SC
Lots of unkept promises, shoddy workmanship, and no quality control,
Del Webb responded:
We are so sorry to hear that you haven't had a positive experience. We would like to learn more so we can properly assist you and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
dove mountain
- Gary P.
- Verified Homebuyer
- April 28, 2020
- MARANA, AZ
some minor problems that dell webb still hasn't fixed.Both sliding glass doors take two hands to open and close. Exhaust fan, I repaired. Never finished painting wall. Cleaned grout of floors for weeks. Threshholds trashed, I repaired. Doorbell in-op.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
New Home Experience
- Gregory S.
- Verified Homebuyer
- April 23, 2020
- MARANA, AZ
We appreciated the help and smiles from the Model Homes assistants. They are friendly and extremely helpful. Our home was built with the highest standards and the our project manager was helpful in all aspects. We are excited to start the next phase of our lives in our Del Webb Home. Thanks for everything in the build. Our experience has been beyond satisfactory.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good, but.....
- David H.
- Verified Homebuyer
- April 17, 2020
- Ladera Ranch, CA
Generally very happy with our new home, but there are some quality issues that should have been caught by the construction team.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Production builder
- Anonymous
- Verified Homebuyer
- April 17, 2020
- Greensboro, GA
Need to keep a close eye on what is being done in a house being built. Builder tends to depend on warranty work instead of doing it right the first time. The focus is not on quality but they will deliver when they say they will. The good news is warranty team never complains about fixing building issues.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Bellwether
- Craig W.
- Verified Homebuyer
- April 16, 2020
- Corcoran, MN
The sales process was enjoyable. The salesperson was honest and knowledgeable. The design process was somewhat tedious but the consultant was a skilled designer, patient and helpful. Options and upgrades are limited and changes not allowed after selection. This is annoying but explained as necessary. We are very happy with the quality of the materials and workmanship. Some finishing have yet to be completed and timely attention to our issues has been spotty.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Happy Owner
- Marvin M.
- Verified Homebuyer
- April 16, 2020
- Griffin, GA
The homes are well constructed and displays that some pride and thought was put into the designs.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Building Process
- Joyce C.
- Verified Homebuyer
- April 15, 2020
- Fort Mill, SC
I was so impressed with my weekly update calls with Natalie and Jordan! They made doing this long distance easy! I love the quality of my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Front door issues.
- Anonymous
- Verified Homebuyer
- April 15, 2020
- Buckeye, AZ
Front door issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
poor response to issues
- Raymond Z.
- Verified Homebuyer
- April 15, 2020
- Ladera Ranch, CA
called many timers,Nick never responded.
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 1
Disappointed
- Anonymous
- Verified Homebuyer
- April 15, 2020
- Buckeye, AZ
Not one trade need their job correctly, had issues in all areas
Del Webb responded:
We are so sorry to hear that you are disappointed in your new home. We would like to learn more so we can assist and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. ^Abby
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Better
- Terri S.
- Verified Homebuyer
- April 15, 2020
- Buckeye, AZ
We have a new home that due to the virus we can't be at right now. Can't wait to be able to move into. Have 1 issue to have taken care of in guest bath.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Finish work was contractor grade.
- Gregory F.
- Verified Homebuyer
- April 15, 2020
- Georgetown, TX
Finish work was contractor grade. Don't expect highest quality
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Just OK.
- Michael T.
- Verified Homebuyer
- April 15, 2020
- Estero, FL
Love the layout and construction quality. The finishing touches seem to have been done in haste - several fixes needed
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Disappointed
- Alan M.
- Verified Homebuyer
- April 15, 2020
- Fort Mill, SC
Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home
Del Webb responded:
Thank you for sharing your experience and for bringing this to our attention. We are sorry that you had a negative experience working with our team and we would like to learn more so we can work with you to make things right. To do so, please email customersupport@pultegroup.com so our team can be in touch. ...
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 4
Del Webb
- John K.
- Verified Homebuyer
- April 15, 2020
- Estero, FL
We are very pleased if the quality and support we received from the team at Del Webb
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - We have not moved into the house yet.
- Anonymous
- Verified Homebuyer
- April 15, 2020
- Rancho Mirage, CA
We have not moved into the house yet. After taking possession we experienced a few problems with the house but they have been rectified. The one issue I have is I feel there should be more communication with Del Webb regarding HOA issues . We are constantly scrambling to find out how to address issues i.e. landscaping to name just one . Living 500 miles away makes it difficult .
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Del Webb - I am enjoying my new house.
- Sherry A.
- Verified Homebuyer
- April 15, 2020
- Hoschton, GA
I am enjoying my new house. The builder was very helpful and explained everything in detail
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb Review
- Anonymous
- Verified Homebuyer
- April 15, 2020
- Georgetown, TX
Project Manager Carl was extremely helpful, responsive and professional during the entire building process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good quality product.
- George H.
- Verified Homebuyer
- April 14, 2020
- Georgetown, TX
Our builder did a very nice job in the construction of our new home. Overall a good quality product. We are very satisfied with the end results.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Insure that your home is complete before closing!
- Kendell S.
- Verified Homebuyer
- April 14, 2020
- Georgetown, TX
After closing date was scheduled there were several days of bad weather. Much of the final completion details were delayed but my builder insured me that he would see that all would be completed shortly after closing. However, I have had many task yet to be completed and am having to go through warranty to get it done. Now the Covid-19 virus has delayed completion further.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Great overall experience!
- Arthur K.
- Verified Homebuyer
- April 13, 2020
- OCALA, FL
Our home buying experience was excellent from our Sales agent to the Design Studio personal and our Field Manger! We would recommend a Del Webb home to anyone interested in having a new home built!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good!
- Donald B.
- Verified Homebuyer
- April 12, 2020
- Corcoran, MN
The workers were very efficient! Staff is helpful and always pleasant.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
So glad we bought here!!
- Bobby C.
- Verified Homebuyer
- April 11, 2020
- Aubrey, TX
Preston is a dream to work with. He answers texts quickly, and problems are addressed quickly. We really appreciate that as new home owners.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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