Del Webb Reviews

Workmanship was good considering. Materials used (wood) was very poor. Luckily I had a good foreman. Extremely disappointed in the landscaping. Lawn need to be graded and it wasn’t. We have nothing but a very bumpy lawn that has numerous low dots where water gathers. It’s been 6 weeks and there are spots that never dry. Very disappointed in the way ithe grad was laid (thrown) down.

I think they build a good solid foundation, but the finishing details are far from decent. Painting, trim work, landscaping should be better for the price you pay. No changes are allowed to be made.

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More

The location is beautiful and peaceful. During the construction process the field project manager kept us updated and informed. Since moving in the list of things that need to be fixed is long. Here are several examples: cracked tiles in master shower, gaps between exterior columns and siding, a screen door that falls off track, roof nails not attached. At last count there are work orders for 8 contractors to return and fix their work. I have given a few examples. The customer care manager has been responsive and communicates as the issues get fixed, but the list is too long for a new house.

The Builder and the Builder manager were very good. Thank you Parker. The Pulte mortgage and everyone involved were awful, with the exception of Josh locally. Worst experience of my life and I will never do it again with Pulte. With all due respect and thank you for asking

the work was done by non speaking English so they couldn't read all my change orders so I,can't give a good rating on work man's hip way too many major mistakes!!

I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del Webb/Pulte teams. Promising things that are not the case when one closes on their home. I am still also concerned over the cracks discovered in the seams prior to closing. All will show over the months ahead. Overall, this build was handled professionally by the project manager but not by the other corporate representatives. I have built many homes and this one is below average and for the money should have included more kitchen design options. ... More

Customer care does not return phone calls. We have issues that need answers. No one will meet with us.

I loved the model home with all the beautiful lighting, and upgrades, however, none of the upgrades shown are even remotely available to the buyer! The upgrades offered are not what you'd find in a home in this price range. I realize Pulte is a big company wanting to put up homes as fast as possible and buyers having to much input and changes would slow down their process. However, I haven't spoken to one new homeowner yet that hasn't said the same thing. High price for a cookie cutter house. 90% of the homeowners want choices and are used to finer finishing touches in their homes. We were all told we could make changes with the approval of the HOA after the home is built. Yes, that can be done but that turns into an additional cost that could've and should've been done during the building process. My home is still a work in process because of this, and I'm so disappointed since we just sold our 3 story home with all the bells and whistles for less than the price of this small "vanilla" home. ... More

Lack of proper cleanup resulted in brown floor becoming gray. Spackling dust was not clean up. entire house needed a VERY needed cleaning. Very Disappointed

Firstly, do not use Pulte Mortgage! The amount of ridiculous letters of explanation was not worth the $15,000 towards a rate or purchase price buy down. Secondly, the community will be nice but the speed in which the homes are built is fast and it shows in the quality of the craftsmanship. We’ve been here 2 months and are still finding small problems with the homes such as windows that don’t lock, missing latch for interior french doors, sliding doors that are cracked and do not slide smoothly, subpar cabinet and trim work. They do respond to our inquiries in a timely manner but it does take a bit of time for our issues to be addressed. The home itself does look nice and is comfortable with a great floor plan. We believe it will be a great community and we hope that the construction of the community center goes well as it looks like the construction company for that project is taking its time. ... More

Home buyer should make it a priority to hire outside home inspection to walk throughout the house to denote defects and build lapses where speed takes precedence over quality

Not good choices for so called upgrades. For example, upgraded appliances to Kitchenaid resulted in a basic microwave made by Whirlpool. Our closing went like this. We met and signed papers for the title, then we were required to pay our balance before we received our keys, which we did. Then we received our keys followed by a meeting with our property manager (who did an excellent job) and ended with our final walk-thru where we found numerous issues which needed to be corrected. This was followed the next morning with an inspection by a private company who found more issues that require attention involving build quality with the home. Does anyone see a problem with this process? We have a quartzite counter which has a broken piece that was epoxied back together, and a sink that has stains in it, neither of which were brought to our attention. And the list goes on. ... More

Christian was a very FAST and smooth talker. Once they got my money little further of the issues were fixed. When you spend over half a million dollars on a home you expect things to be fixed and not have your pipes frozen within days of moving in. It was #1 on my list of concerns. I was assured it would not happen again. He also told me I could not talk bad about him. How unprofessional.

You do not get what you pick out and Puklte doesn’t care. First we were told 3 times by sales we could have a wide recessed fireplace like other models but later, they just randomly started to build a box one. then we chose dark brown bath tiles but got orange ones and the trim tiles don’t even match. We were told nothing they could do about it. Oven has broken 3 times in a month, sink drains are used and were not even chrome like other sink parts. Floor tiles in shower were three different kinds and colors which they finally fixed. Crazy stuff we have never seen with any other builders we have used. ... More

During sale and construction, we couldn’t get sales consultant or escrow office to give us final amounts owed. Needed escalation to get resolved. Thermostat and Ring doorbells had defects and needed to be replaced. Warranty Center told us they were not covered. Irrigation valve failed and WC advised it was also not covered. All less than 60 days from close of escrow. Seem to be spring loaded to respond that issue is not covered.

UNLESS YOU COMPLAIN ABOUT MESS ON HOMES BEING BUILT NEXT TO YOU NO ONE CARES, YOU NEED TO COMPLAIN AND GET UPSET FOR THEM TO HAVE RESPECT FOR HOMEOWNERS THAT MOVED IN AND HOMES NEXT TO THEM BEING BUILT, MESSY AND DIRTY AND IT DEFINITELY SHOULD BE A BETTER EXPERIENCE!!

When you are trying to make money as a company, you need to cut costs where you can. Pulte does it with labor. There are no craftsmen building the homes, only lower wage laborers. Because of that, there is very little attention to the details. These "production" homes are built to existing code and, in most cases, no more than the minimum acceptable by code. There are some nice features that you can get for an upcharge and some of the materials used are of good quality. The biggest issue I had with the construction of my home was the sloppy work done throughout the house with little attention to detail. Paint, caulk, fit and finish were not up to professional standards. If the minimum wasn't good enough, it wouldn't be the minimum. ... More

Please read all of this. We were so excited to build our new home with Pulte once we chose Del Webb Nocatee. The Sales Representative that helped us (Cynthia) is a great ambassador for your company. She was informative, replied quickly to questions that came up and lead us through the process in a very professional manner. We can't say enough good things about her! The same applies to the person we met with during the Design Meeting when we chose the finishes for the home. She was very good at her job and provided a great experience for us. Where Pulte fell short was during the building process. There was a HUGE lack of oversight by the building managers, and the management over the building managers, to hold the various trades accountable. We were so excited to see the home for "Step 8" of your 10 Step process and we left that day completely deflated and couldn't believe what we got ourselves into. The Construction Manager walked us through the home with a roll of blue tape and a roll of green tape to mark off the areas and items that needed to be fixed and/or repaired. They were also noted on a sheet of paper. I was shocked at the number of items we marked and shocked at the overall poor craftsmanship of the improvements that were not completed in a workman like manner. There were bowed walls, moldings that weren't level and overruns that didn't create right angles at corners, poorly patched holes, a huge open gash in the drywall above the cabinets in the laundry room, walls that hadn't been painted correctly, a massive uneven seam in the kitchen counter top,,,,there is a lot more, the list goes on. It was very apparent the Construction Managers didn't review the poor craftsmanship of the various trades to ensure the work was completed correctly. We were assured the items that were noted during "Step 8" would be fixed before "Steps 9 & 10" the following week. When we returned the follow week for the " Celebration" walkthrough almost all of the tape had been removed from the walls and cabinets and the home was presented to us as if all of the work had been completed to fix the flaws and damaged items. Almost nothing had been fixed including the big open gash in the drywall above the cabinets in the laundry room. Your construction management clearly didn't perform oversight of the various trades you used by not holding them accountable. They obviously didn't review their work otherwise they would have called them back in. My job was to wire in just over $1,200,000 cash at the close. My job wasn't to walk through the house during "Step 8" to tape off an alarming number of construction and improvement deficiencies in EVERY room. The Construction Manager was apologizing profusely during "Steps 8 & 9". Both the Construction and his manager indicated I would be receiving an email to leave a review and asked me not to perform the review until all of the items were fixed. If they were that concerned about the review they should have done their jobs and held the various trades accountable prior to "Step 8". The tail end of your "10 Step" process was troubling. I will never buy another Pulte home again and I will discourage anyone from buying a home built by Pulte. We are still discovering issues 2.5 months after the close. As some of the trades came through to fix items after the close, they shared information about the frustration some of our new neighbors were experiencing as well. You have a serious flaw in your business model and it falls squarely on the construction oversight segment. These folks need some training to provide a better experience for future buyers and to also limit your financial liability. If you've already given them the proper training, you might want to think about getting different people. Future buyers deserve better. Again, Cynthia in sales was great. The person that helped us during the design session was amazing and there is one other person I haven't discussed yet. Vadim is handling all of the post close warranty issues and he has been awesome to work with. His replies are prompt, informative and he is a great asset for your company. Kudos to all 3 of them and you are lucky to have them with your company. They deserve raises. All of the rating reviews would have been 4 and mostly 5 stars if it had not been for the lack of oversight by your construction crew. They really screwed up what should have been a great building process for us. ... More

The model was beautiful but after interest money/or deposit - letter tells the homebuyer-you will be getting NOTHING you saw in the model. Quality of kitchen cabinets, fake quartz, finishing of concrete (front porch, back patio) very low quality. Any complaints are met with-This is the way it is, we can't do anything about your complaint) They do respond to problems-but often say-can't do anything about that) RUN the other way when you hear the word Pulte.

Not what I thought it should be for the cost. Poor workmanship, the house has many flaws, very poor quality. Not pleased with the house.

During construction, issues that needed to be addressed were put off until the last minute before the final walk through and some of the issues corrected were done poorly. The Pulte construction manager handling the final steps of the building procedure did not give adequate time to have issues corrected properly. After moving in, the front portion of our house was much colder than the rest of our house. We did some looking on our own and found that the front "attic" area had not even been insulated which should have been caught by both the insulation company and especially by the Pulte construction manager. This is just one of many issues too many to detail. Many of the neighbors have similar issues. Pulte is building homes too fast and not putting in the quality that they brag about so heavily. ... More

Paid Pulte well over one million dollars for a brand new home in Del Webb Viera. They use day laborers to construct the homes that are plagued with issues. Lesson learned. Never close on a home until it’s right and Pulte is a big mass market “big box” builder of terrible build quality. Extremely disappointing

Except for the sales person, who was very good and responsive, the rest, for the most part, you are non existent, once closing was done… the only way, I come across information is through the residence Facebook. Filled out forms during Dell Webb orientation.. with the manager… we have no name tags, never been contacted by e-mail for events or anything, my e-mail to the manager was ignored, no newsletter, it has been over 6 weeks we still do not have an account number through the title company… we have been busy getting our previous house ready for sale etc…

Home buying experience with sales rep was great.However,Post closing experience has been very disappointing. Two months after closing on a model home we are still waiting for issues to be addressed including a safety issue. Customer Care personnel when they do respond to service requests they indicate majority items are “wear and tear” and not “workmanship “ related. .To date no service calls have been scheduled .