Del Webb Reviews

Repairs have been slow, if at all at this point. Still waiting on repairs to be perform. Some construction is very good but other installations are poorly done (shade installed 8 inches short, kitchen shelves that collapse).

Workmanship is a bit sloppy

The construction process and end product is sloppy. Messy chaulking, splattered paint, chipped/stained concrete, crooked knobs/tile, nicked counters/doors/trim, sod not rolled and left with large gaps, electric outlets not at same level/crooked, light switches poorly placed. Solid construction but all the nice detailed work is missing. Great community though.

No internet to start. AT&T boxes buried and hard to find.

I paid for top quality cabinets I was aware they were not the best but were a level 4 these cabinets ESPECIALLY THE DRAWS are worse than what you would get at a low end cabinet from home depot i was never shown the huge difference in the draws Mine can not even support the weight of silverware

I’ve been in my Castle Rock for one month. Very happy to be here. Very happy with my home but there is some careless workmanship that is being addressed. Not a lot of problems and I hope it stays that way. Middle of the road building for high prices. Cut in shower pan, two broken soap dishes in showers, concrete cracks.. Neighborhood is friendly and I’m happy to be in a 55 community!

Painters were extremely sloppy - there is paint dripped everywhere! There is also grout on the tile floors which is very difficult to remove. The quality of the paint isn't great - they will not let you buy your own paint for them to use.

Ask lots of questions about materials used in homes.

Make sure you go through the home, during walk through, and mark anything that looks awry to you. Don’t forget to check the light fixtures. Make sure any flaws are given to the builder’s representative. I have found anything under warranty, which is not an emergency, they want you to fix yourself, before they respond. After response, you will have to wait for weeks before fixed. My walk through was 2 months ago and nothing has been corrected as yet.

We found that Quality was not as important as selling home and constructing them fast with poor quality and workmanship nothing was done paying attention to detail. Using damaged products and trying to pass them off as new . Painters that could not take the time to take the electric plates off just painting around them and leaving the plate with paint on all the edges...Plumbers not finishing there work in bathroom sinks leaving fittings leaking and faucet knobs lose and turning. Leaving backsplash tiles cut and the edges like razor blades....Doors hung that would pop open when you close them and a front door that would only stay closed, you would have to use the bolt lock or else the door would open up...A three thousand dollar up graded paint job that was washable that you can see the primer paint coming through and caulking used to cover numerous mistakes or molding that was not straight. As you can tell by now we were not pleased with the construction of our new home...The builder was Pulte construction and if there is one light in this mess it was there follow up representative( Gianni ) who tried his best to make things right. I understand that new homes require a punch list of small errors but these are way above a punch list most of these things are just poor workmanship or just not caring . This is not my first new home that we built in Florida not tot mention home we built in S.C. and N.Y. and this is by far the poorest house we have ever built. ... More

Pulte was not up front about the lot I was building on. I ended up with a driveway that is way too steep for a handicapped person or any older person to navigate safely.

Their is not enough space.

We are on our 4th refrigerator (1st one was wrong model, next 2 were damaged, 4th we’ve kept). Our major problem is we have no Air Conditioning in the front half of our home!! This was noticed before we moved in (less than 6 weeks ago) - HVAC people have been out 4 times and have been unable to resolve the problem - although they acknowledge there is no air coming out of the vents. Lead tech is scheduled to come tomorrow to inspect the problem. At present, our guests staying in the front bedroom are in a Hot Zone - same with the bathroom, study and entryway. Very frustrated with the lack of resolution to this problem! ... More

The location is great. Design center experience was top notch. Builder assigned to us (Spencer) very responsive and kept us up to date on progress. Title company was not the best I’ve used; one mistake is a typo; more than that is careless work.

VERY HARD TO WORK WITH. PULTIE WILL NOT MAKE ANY CHANGES. MY HOME WAS NOT BUILT AND I WANTED TO MAKE SOME CHANGES THAT DID NOT REQUIRE PERMITS AND THEY REFUSED.VERY DISAPPOINTED WITH THEM.

The kitchen cabinets are too high for my height. I asked to have them installed lower but they would not even consider any changes to the house.

I would think that being as large as Pulte is, that they would be more accommodative to disabled veterans in the buying process.

I'm very happy to be part of the Carolina Orchards community. People are friendly and welcoming and the amenities are top notch. The community is also beautifully maintained and landscaped. The sales rep I dealt with was consistently helpful and friendly. The building of my home, though, was an experience that could have been better.

There were several issues with the doors throughout the house. They were misaligned or wouldn't close properly. The balance of the house was as expected.

We recently moved from Texas where housing is fairly inexpensive compared to the rest of the country. This Del Webb home in New Mexico is our third house. I admit the home we just left, purchased 14 years ago (2004) for roughly 175,000 (1900 sq. ft.) was a custom home. It had many upgrades-quartz countertops, custom birch cabinetry, full drawer glides, etc. We knew our new home in NM would be more expensive, but had no experience with Pulte. They look good on paper, and the model homes were nice looking. When we did our walk through, we noticed a few things, and pointed them out. When we actually moved in, and changed the extremely poor lighting that was installed we saw lots of things that needed to be fixed. Most of my kitchen cabinetry was filthy, not stained properly, and one drawer did not work at all. I then noticed that the drawers are not even full glide. I have seen better cabinets and drawers in RV's. A shameful cost cutting measure. My granite counters were filthy and we pointed this out. It was never cleaned, so we had to. I am talking about globs of grout left to dry on the counters. When we custom painted our walls we noticed sagging drywall. We had one section of our living room wall removed to re-frame and reinstall the drywall. Then we had to wait 2 weeks for someone to come caulk it to the baseboard and then paint it white again. We had scratches all over our cultured marble countertops where painters had set their paint cans and scratched it up in both bathrooms. Our bathtub was scratched up when it was installed. Still waiting on a fix for that. We had flooring that was installed incorrectly. I even had the construction supervisor tell us that my dishwasher didn't come with a panel for the bottom. We eventually found it in an upper cabinet. All the baseboards in my house had grey streaks because they were not painted properly. I will probably redo these myself. And it also could have been because Pulte does not use any primer before they slap that $1.50 white paint on. Our 20amp outlet in the garage was done incorrectly and my husband noticed it because he happens to be a very good electrician and knew what to look for. Admittedly, most of these issues have been fixed, although I am still waiting on new cabinet doors and drawers. We have been here 6 weeks now. We have not talked to one single person in this community who hasn't had some horror story to tell about their new house. To us, this all boils down to quality control. At night, we see houses under construction with the doors left wide open, with all the lights on. Appliances are stolen regularly. Apparently nobody comes by after hours and checks the houses. We realize Pulte is not a custom home builder, but apparently it is too much to ask that at least the supervisors are better trained in quality control and site security. Apparently this is a sign of the times, but all I know is if my parents generation in world war II had done their jobs as poorly as people seem to do now, we would have lost the war. ... More

Many new owners have had many more issues with Pulte than we have had. People on the whole are not all that pleased with Pulte. It is not good when some get pushback on their repairs requests. We should at least trust their workmanship.

Little flexibility on choices such as towel racks, no options on moldings and little to no effort to satisfy customer needs.

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior

Was not able to attend pre-closing walk through but was able to be there for 3 days the week following closing. While there I found no power in half the kitchen receptacles{which has been fixed} and no power in both baths{which hasn't}. I spent 2 hours cleaning paint splatter off floor so grout could be sealed which had to be done after closing. This makes no sense whatsoever. There is a gouge in the drywall, front door weatherstripping problem, sprinkler head by front door problem, something was dropped on the kitchen sink leaving a mark and the concrete apron in front of the garage looks like a 10 year old did. Not even at the home yet so no telling what else needs attention but based on my first 3 days I'm sure it will be something. I will say if I had to do this all over I would have serious reservations. ... More

Getting changes made to anything was not easy, and more times than not not accomplished. Things that are easy to do prior to drywall (i.e. replacing duplex outlets with quads, or adding attic stairs) would not be accommodated. Support prior to closing on getting simple issues fixed was superb. Following closing issues discovered have been difficult to get resolved. We were warned to get everything sorted out prior to closing but there are things you just don't discover until you've moved in. By that point you've fallen off the priority repair list and are now just one of the masses needing repairs. ... More