Del Webb Reviews

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

Extended time it took for build vs estimate. Quality control is at best average. You need someone watching every step of the build to insure things get done properly.

When we first bought out lot and started building We were very excited. . Del Webb had a great building reputation. Boy had things changed. The workmen ship was terrible. No pride at all in anything that was done. They put towel racks up that didn’t match, shower handle that was much smaller than the other one next to it, cracked tiles on the roof, air conditioner wasn’t hooked up right, windows scratched, No screens for the sliding glass doors.There was more grout on the tile than in between the tile. Cheap paint on walls. U can go on and on. Two months later we are finally starting to get things fixed. They call it warranty work which I call work that wasn’t done correctly the first time. Warning, get your own inspection after u close. You’ll be very surprised what they find that Pulte passes. We moved here because of all the amenities and things are so crowded already u can’t do anything. My suggestion, don’t buy here. They promise stuff and don’t tell you the truth and don’t deliver. ... More

Great location and floor plans

Way too many issues with the work that was done. I think the time it takes to get things fixed is apart of their overall plan. Put your life on hold waiting for things to get fixed hoping you will fix them yourself. There seems to be no priority to make things right. Their preferred pool provider is as bad a Pulte homes with excuses for everything. The pool was dug in October and we still just have hole in the ground with plumbing and electrical complete. This is our third Pulte home and has been the worst experience.

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

Builder works hard to deliver a quality product on schedule. Sales office keeps buyer informed of progress on the build.

The structure of the home I feel is very good. The location of the home is very nice. The details of the inside of the home, the workmanship is lacking, perhaps due to Covid and lack of workers? Perhaps the Field Managers have too many homes to keep track of? They have a warranty. Supposedly ALL those workmanship issues will be resolved w/in the year, so time will tell.

Everything went well with buying experience. Any issues we had after moving in were taken care of.

Great location and great design.

Siobhain, Josh, and Zach were amazing thru the entire process. They met many of the supply chain challenges with solutions and honesty! I would highly recommend Pulte Homes and these folks that work for them!

Project manager is assigned many houses under construction which takes away from the personalization that they should have with each new home built. When it comes to workmanship, there isn't any. Slam, Bam, lets get it done.

Overall, we were happy with our buying experience and are happy with our home. The quality is better than some other homes we have seen built in the area. Communication from the builder could have been better. For example, if you want to get your mortgage from someone other than Pulte, make sure to ask what information they need and when. We felt like we were forced into a mortgage with Pulte Mortgage, although the rate was very good. Pulte Mortgage is difficult to work with. When it was time for our appointment for upgrades and choosing color schemes, we were only given partial information ahead of time so we felt pressured to make quick decisions on those things we had no information on and would have chosen differently if we had the needed information beforehand. Upgrades are more expensive than they should have been, in my opinion. Also, we payed for dedicated 20 amp outlets in the garage. 20 amp lines and breakers were put in, but we only got 15 amp sockets. We were told they can’t or won’t fix that. Our home came with a wet bar option. We wanted the cabinets, but no sink and were told that wasn’t possible; yet the neighbors were allowed to eliminate the sink and get the cabinets in their home. Why the difference? So a buyer needs to work hard to make sure they get what they really want. The landscaping and sod leave a lot to be desired. I would recommend having an outside inspector inspect the home before purchase and at 11 months. Pulte is more likely to fix the things in the inspection report and the inspector will often find things the buyer misses. Having said all that, I do not have any overall regrets about purchasing this home. ... More

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

Communication between buyer and builder nonexistent.

The way they hurried to finish the home at the cost of quality and finish was disappointing. There are days worth of work yet to be done to fix the problems with the home. The attention to detail is not what it should be and is definitely not what I expected out of a Pulte Home.

The workmanship was poor.

They are vertical integrated which can be a bonus depending on the team

There has been absolutely nothing good about this experience, besides being really poor craftsman ship, it took 5 months longer to close and that was without most of the outside unfinished and the inside with so many issues it is costing us a lot to fix. If you can buy somewhere else DO!!!

This is not a custom builder and they are very rigid in what they can do. Resolving construction issues is painfully slow.

You’re signing up for a production line house with a custom price. Don’t expect your house to not have most/all the defects that others have had. Pulte does not appear to improve its methodology as it goes.

Unfortunately although we ended up with a very good field manager and a good sales person, the overall experience was much more stressful, than any of our other building experiences. This was not due to back-ordered supplies. That was to be expected. It was poor craftsmanship, lack of communication, lack of follow-up, and months after closing still waiting on work to be completed. Our advice would be to never close until all of the mandatory work is done because once you are turned over to Customer Care, you get lost in a vacuum and all you have is email which can easily be disregarded. We love our neighborhood and the area in which we live, but we continue to have stress trying to track down someone with Pulte to finish multiple items in the home. ... More

They are a production builder.

Our building construction manager was very responsive however he took time off during birth of his son and during that time, response was less than acceptable. He is back and I assume we will be getting the same response to our punchlist items as expected