Del Webb Reviews

Our salesperson was absolutely fantastic and helpful. Our construction manager did a great job of communicating and working with us. As we got closer to our closing date, it felt like items were being rushed and now that we are in our home, there are items that still have to be taken care of, which is disappointing as we have to work around furniture and fixtures we have installed. We love our home and the model we chose along with the neighborhood. Open items should have been 99% complete prior to moving in, and NOT having to be 'corrected' now that we are here.

We have had a positive experience working with Del Webb. Beginning with our Sales Agent and moving forward with our Site Manager, we were very pleased with the responsiveness to any questions or concerns that we had. We enjoyed watching the progress of our property as it was being built and were updated along the way regarding the progress.

The key issue was securing a top notch buyers agent. Lindsey was an amazing buyers agent.She and her team provided weekly updates and construction photos. She provided valuable assistance with securing our lot. The builders did a good job staying on schedule and procuring the building materials. Tough to judge workmanship issues since we have just moved into the home. The DW community is great. Amenity Center is top notch. Neighbors are fantastic. Although it has just been a little over a month, we are very pleased with our new home and community.

Ask a LOT of questions and don't let yourself to be rushed into your decisions on your choices of extras

Worked with several construction managers over the course of the build. Most times the concerns and issues that I brought to the attention of the Pulte construction people were ignored. Sometimes I would not have any communications for many weeks. When I did receive some form of communications, there was no follow through on what I was told would be done. I am still trying to resolve construction issues. Other issues I took care of myself, and I am still resolving the issues myself.

We had a very good experience with the purchase of our new house. Builder's team was excellent and very helpful. They always were there for us, and helped us as much as possible. I would highly recommend Builder's team for future home buyers. Thanks again Builder's team.

Not worth the effort, but would not recommend them to anyone. Horrible experience all around!

Happy to be home!!

The quality of our build is exceptional, just as promised. Trace, our sales rep, was very honest upfront about the process and what to expect. Joseph, our construction supervisor, was "on it" 24/7. Even with us being extremely picky, very few things were on our punch list as a result of our final walk-through. Even building through COVID, home was on-time and to our standards.

I’m disappointed in the workmanship, attention to detail, and poor quality in my home. I have submitted several requests for repair to the warranty department. I hope the problems will be fixed. The person in the warranty department handling my requests was out for 2 weeks, so that has delayed the issues being addressed. I’m disappointed that the project manager delivered my house this way and the cleaning off my house was very poor.

The experience from the beginning to the end was a seamless process. From the application there were professionals along the way to ensure decisions were being made about what to do next from the loan process to homeowners' insurance. At the end the builder ensured that I had all information needed to contract utilities etc. He also ensured I knew how the home warranty worked.

Tanya Smith was the best part of the whole experience! She did an exceptional job throughout the entire process.

Good follow up with Chris from warranty

I would give them 4 1/2 stars if this were an option. This was my first experience with Pulte and overall they did a very good job in the setting of supply chain issues and challenges in finding quality subcontract labor. My field manager was phenomenal and I was very happy with communication throughout the build. Whenever I brought an issue to Pulte’s attention, with only 1 exception, they dealt with it immediately. The closing agent was excellent as was my customer service manager. They both were clearly doing their best to give me a great experience. I am pleased overall with the process Pulte has in place from start to finish. ... More

We had a great experience working with Jay S. in the Sales Office. We were buying the unit while living in another Del Webb community in Southern California and Jay followed through on our many questions. Since moving in, we've had normal new construction items that have needed to be addressed and Gary L. and Joe R. have been very responsive in resolving all issues. We are in the 4th of 14 buildings to be built here. Building 5 is well underway and the footings for Building 6 are going in now. When complete, there will be 700 units (with far greater than 1,000 residents) and our only fear is that the pool at the clubhouse is way too small for when the complex will be complete. Additionally, the one tennis court and two pickleball courts that will eventually be built will not be enough to accommodate so many active adults. It would be great if Pulte would add an additional pool and more pickleball courts at their expense to truly make this a world-class establishment. ... More

Buyer beware. Rushed into closing before house was ready. Taking forever to get issues addressed. Construction pushes off issues to warranty. Warranty team overloaded and unresponsive to certain problems.

From start to finish, Jerry (sales) helped us with all of our questions and guided us through the process. He also sent us weekly pictures and updates since we were out of state. Although we had three different project managers, Roby helped us through all the final closing, inspections, and last minute repairs. Overall we had a great experience and closed within the time frame that was given to us

Zach our construction manager was easy to work with and kept us posted on all aspects of the new home build.

My sales agent was wonderful, very knowledgeable, and helpful during the entire process. The shining stars in this community for sure. The construction is below my standards for a new home quality build. Communication was good throughout the process but falls short after you close. Getting the building/construction manager or his supervisor to respond to your concerns has been a challenge. When they do it's a brief one-sentence answer and not what I'd call great customer service. There are issues with the home, mostly cosmetic in nature, however, a few issues need to be addressed with the construction/landscaping also. I'm faithful that the issues will be addressed slowly, however, if the quality was there, to begin with, it would be much less aggravating for all involved to deal with after closing. The subcontractors they are using do below-standard work in some cases and they are difficult to communicate with. I understand this is a track builder community, however with the Pulte name and this price point I expected a much nicer quality home and experience. ... More

My experience with my new Del Webb Southern Springs home has been very good. Keith, in the sales office was knowledgeable and addressed every issue in a timely and professional manner. He followed through on all requests and even went above and beyond. My project manager, TJ was exceptional. Probably one of the best experiences in the homebuilding process I had ever had. His attention to detail and his communication skills were stellar. As with any new home, there are always issues to contend with, but I will say Pulte has been incredibly responsive. I would recommend buying and living in Southern Springs. ... More

The entire process of choosing, ordering, and the building of our home was very smooth with minimal stress. The sales office and builder were very quick with relaying information and keeping us up-to-date throughout the building of our home. The builder was very active in every phase of the build, and set priorities that made us feel that we were his primary concern. The sales office remained engaged with us throughout the entire time proving they are not just involved for the sale. We are very happy with our new home, and highly recommend Del Webb!

The entire process was amazing. I had a couple of questions/issues (nothing major) and those were addressed right away. My home is everything I was looking for.

The home was delivered six months after the projected closing date. The ceiling in the gathering room had to be resurfaced and repainted and doesn’t match the original making a house look like it’s not new. Interior workmanship is inferior when it comes to caulking, baseboard millwork, painting, uneven flooring, door mounting, some windows are cosmetically damaged and the frames need repainting. The French doors and entryway doors are not hung properly. All interior windows are missing their interior panels to hide screws. The house was far from being cleaned when we moved in. We had to clean almost everything, countertops, floors, and walls, they were paint splatters over the entire house. Since we were able to visit the job site every day contractors were not held responsible for keeping the jobsite clean as Pulte advertised and placed signs. Food, empty beverage bottles, and general garbage was left on our lot frequently. Quite honestly we were not excited about moving into our new home because of the number of issues that needed to be addressed. I have heard that our issues were pretty common with all the builders in the Port St. Lucie area. This is unfortunate. Our warranty person met us the first day we moved in and has been responding to our concerns. Presently I’m feeling that our issues will be addressed. I feel it’s unfortunate because many of these issues could’ve been addressed during the construction process and could’ve taken a lot less man hours to rectify than doing it after the fact. ... More

The attention to detail is top notch! Our home was built with the newest energy efficiency features and technology to ensure a continued year around comfort while being affordable to maintain. The design and available floorplans have been very well thought out and there is something for everyone's taste and lifestyle. Job well done, Del Webb!

Several options were not available. Did not insulate all garage walls. landscaping was quick and dirty, no care or tight placement of sod. Exterior walls were 2 x 4 construction, not 2x6. Windows were single hung not double hung, not an option. paint seems cheap, comes off with painter tape.