Del Webb Reviews

it was quite an experience.

It's important to notify the homebuyer of any kind of delays that might impact their closing date since so many factors are based on the date presented when you buy the home. We had several delays with the help of our construction rep and sales rep we were able to over come. Although, a little stressful I'm glad we were able to move-in with only a 2 week delay.

We were not expecting to buy new when we started this venture but we found ourselves having to move quickly after the sale of our existing home. Fortunately there was a quick move-in home available and it had 99% of the features we were looking for. Unfortunately the one feature we would have liked added the contracting team didn't have availability to do for us (epoxy the garage floor), and this was the only quick move in for us to choose from. But the process for purchase was smooth, the site manager met with us and took his time to walk through giving us plenty of opportunity to check out the house. Prior to closing he addressed all the items on our checklist. Overall a great experience and we are very happy with our new home and can't wait to make lots of new memories here! ... More

From purchase to move in the entire process was smooth.

Whenmeeting with the building supervisor, we realized the quality and care that went into our new construction. We were actually lucky for buying when we did because we got many updated features that were not included before.

Good overall experience with the process of building and purchasing.

They work with you to give you the best home for the money and address any concerns you may have!

The neighbors are so nice and thoughtful in this age restricted community. This is my 4th home by Del Webb.

The construction went smoothly. The house is well built and extremely impressed at the quality of the house. However, the confidence of sales person to loan officer and others in terms of communications to the buyer (me) was quite poor.

Beside a couple hiccups with the custom items we selected (which were corrected) the process was about as smooth as you would hope. And the home is beautiful.

We love our house

Make sure you get he irrigation system put in, we were talked out of it by our guy that sold us our lot. Big mistake. You should also find out about the rates for bring vehicles into the state, we found out and were blown away by the costs. Knowing some of the up front costs, could make the move a lot easier. We LOVE our home...

Question is would I buy from this builder again and the answer is you bet I would.

My overall experience was very positive. The first meeting with the DelWebb staff was very informative and the tour of the homes and Sun City was very thorough. Once the decision to purchase a home appointments were thoughtfully made as I was living in Houston. Rachel in the design center was fantastic in helping me and my support group to make many important decisions. Kevin and Sarah called me weekly keeping me well informed of the progress on the home. The few stumbles along the way were resolved quickly. I am very pleased with my home and feel supported if any issues occur.

The flexibility in customizing the home is good but needs to be more flexible.

Our builder was good, everything was ok. The fact that you cant have a pre-drywall inspection is shady.

Overall, the purchase process was pleasant. The final walkthrough was disappointing and awkward. This new home had a heater that didn’t work and toilet that would not flush due to cement in the pipe. Both are now repaired.

Great craftsmanship great on site help

The process of buying and building was a bit of a roller coaster: The sales process was smooth, however lots become available a few at a time, without a set schedule. If you are ready to buy but your preferred lot has not been released, you either have to wait or pick a new lot. Also, if the HOA dues are going up, you should notify us in advance, rather than have it show up in the closing documents. The design process was easy and Maureen was very helpful. Unfortunately choices are VERY limited, and different Del Webb communities have different choices available. Also, as the models age, materials used in them become unavailable, which is disheartening if you love something in one of them. And for an organization this large, there should be a lot more selections! The exterior color packages are intersting. Why would you make the garage a different color that doesn't match the house? This makes the garage the focal point, even though it's the least attractive part of the house- WHY?!? The mortgage team needs customer service training. There are too many people involved, each with a very specialized role so you never know which one to go to with questions. Also, they are VERY demanding, and when they request information or documents, they want it immediately, not in a few days when you return from traveling. They also ask for different documents throughout the process. I would prefer a long list of required documents at the beginning so I can put it all together at one time. If not for the closing cost incentive, we would have gone elsewhere. Our construction manager, Archie was terrific! That being said, a little flexibility would be nice (i.e. don't install the tiny towel bar, just give us the hardware so we can install a longer one, or let us provide a longer bar for you to install with the brackets you use.) Build larger niches in the shower! These won't hold a large bottle of shampoo- listen to what your customers want and adapt! That being said, construction was dast and went well.You need to modernize selections, like using rocker switches! At least meke rocker switces an option at a (modest) additional charge. ... More

Unfortunately our home on the exterior has several large cracks on all sides in the stucco, new construction and this issues is already an issue - too many to count on all sides very poor job and will need to be all redone...

Our recent experience building a Pulte home in a local Del Webb community was both exciting and at times frustrating. Overall we ended up with a beautiful home with which we are very happy. There were times during the process when getting an answer to a question was more problematic than we thought it should have been. Sometimes answers were forever in coming, sometimes we didn't receive one at all. We learned during the process that Pulte has agreements or contractual arrangements with vendors, for example, suppliers of security systems, heating/air conditioning companies, closet organizers, window blinds installers all of which are sort of gently "forced" upon the buyer. We would suggest future customers explore all options and select vendors with whom they're comfortable rather than blindly accepting the recommendations of the Pulte contact person. Overall, we are happy with our new home but the process might have been a bit more efficient and "customer friendly" in our opinion. ... More

We love the community. However, the price charged for the lot we feel was a bit excessive for what we got. The upgrades we got are great looking and we like them but once again they are overpriced and most should have been included in the base price of the house. The appliances look good but we have been here for over a month and the dishwasher is still broken and cannot be used. The repair person was scheduled to show up yesterday and was a NO SHOW for the appliance repair. The refrigerator water line had to be rerouted because the supply line got pinched when it was installed. So the plumber had to come back and open up the wall to reroute the plumbing, The drywall guys had to come back and patch the drywall and the appliance service company had to come out to find that the line was pinched. Had to get the wall repainted. Now we have to get the appliance service company to come back out to relevel the fridge and adjust the fridge doors. As of the date of this review, we are still waiting for the dishwasher and the refrigerator to be repaired properly. ... More

Our salesperson was a nightmare to work with. She was missinformed and missleading through out the entire process. Would defiantly not recommend. Our construction manager Steve made the construction process enjoyable. His communication, attention to detail and knowledge is exemplary. A+ for Steve. Service on a few issues after the fact are going smoothly, but a little slow. Pulte could do a better job of selecting there subs. Some of the subs are good, some are not. It was clear that a couple subs did not have any concern for other subs work. One item to note on location..the road noise from the Expressway and Shady Hills rd can be loud at night and early mornings. Once the amnetties center is completed next year, there will be a lot to do to stay busy. The Amnetties director is amazing. She is very personable and works very hard at making sure this will a fun and active community. ... More

The sales person was very helpful. The superintendent was very thorough and attentive to detail. We love the home, amenities and the neighborhood. The builder did a great job. However, the HOA has been miserable to deal with. There is no communication, poor response time, a substandard web interface for processing payment and requests. The architectural review committee is even worse, if that is possible. Had I know about the HOA and management company, I probably would not have purchased here.

The buying process was good. We had an inspection prior to closing even though it was a new build. Glad we did, found issues ranging from, needs to be taken care of now to touch up paint like issues. We felt like we got a very good price for the home. Our main issue is, we were told of a few minor things when we did our walk thru after closing that still have not been resolved. We also had some tile issues that are in the process of being addressed but its taking a while. They needed to purchase a box of tiles, two plus weeks ago and we haven't been contacted as to when the tiles and the other issues with the laid tiles will be rectified. We feel confident they ultimately will be completed to our satisfaction. ... More