Del Webb Reviews

From the day I walked in to see the models, my sales person Darren was a star! He knew exactly what type of a home I was looking for and though I remember it was raining, Stone Creek felt as sunny and beautiful as could be. The layout of the models flowed like a ballet and the grounds and surroundings couldn't have been prettier! Once I purchased my home, I was treated like royalty -- first by their design consultant Nikki, who was a pro, and then I was kept updated by my construction manager, Steve, who could not have been kinder and more helpful -- keeping me appraised on the progress of my home and sending me pictures along the way -- very important when you're across the country waiting for your home to be completed. The final delivery was just about flawless, with only tiny things to be corrected, and they were! Having had purchased homes before, I can easily say that this one was as close to perfection as I could have dreamed of and with a terrific team of people. Now that I've moved in, I am grateful every day for the beautiful home they delivered, the lovely, peaceful surroundings and the warm, friendly neighbors. I wholeheartedly recommend Del Webb Stone Creek! ... More

The entire purchase process was easy with Del Webb and Pulte. They kept us informed about the progress of the building, and offered us options and upgrades. It is a production build, so some of the items I would have liked will have to be done after, but the basic build is beautiful and meets our lifestyle needs. They have been quick to respond with questions and any concerns post move in.

Home buying experience was simple and easy. A few key items have not yet been corrected.

Community itself is beautiful but my house is far from where it should be. Subcontractors slap everything together with 0 care. So many things need fixing.

Well, we continue to find things that we believe should not be as that’s not what we paid for. While we do get a response to resolve the issue (not always convenient for us) it’s just seems like lot of issues for a new build.

After waiting for many months we moved into our new condo nearly two months ago. Since moving in we have had to have a number of minor repairs (door jam, carpet edge, shower door repair) and issues with our heating system. We had no heat over night on a cold evening. Despite contacting the Pulte during business hours and on the emergency number it took over twenty hours to get the repair to our heating system done. It wqs very disappointing that it took so long. Pulte is also addressing the finish on our kitchen and bathroom cabinets. Paint and finish are uneven and a solution is being worked on. We also had a new refrigerator delivered recently which contained a broken drawer in it. This should not have happened. As a new home owner I realize not everything will be perfect. Pulte has addressed a number of the repairs but problems with the heat pump were known and only were dealt with when the heat stopped working properly. This was a real miss on the part of Pulte. ... More

Poor quality of contractors and workers, Homes sites were not kept clean as well as the interior of the homes were filthy. There was no respect for the buyers home and options put in the house. Home was drywalled before they stuccoed resulting in water damage and multiple replacement of dry wall. Mold on roof trusses. Pulte would have left the house with wet dry wall and mold if we hadn't been in Florida to watch the build. I became the general contractor for my new home since there was very little attention given to the build by Pulte employee's. Pulte was only concerned about closing before the end of the quarter and there are multiple issues that haven't been resolved both with our home and so so many others. Very disappointed with the whole process. Pulte upper management should pay more attention to quality and being pro active before things get out of control. ... More

When buying a new home, there is normally a higher level of stress in the purchasing process. With the Great Pulte Sales Team, this wasn't the case. By walking through the model, covering the options, and showing me the lot, helped in making the right choice. After my first visit, they provided me with the price and information that I needed to finalize the sale. Next, the construction process started. The Pulte Construction Manager met with us to reveiw our plans. We met with him at every stage of the process and he was available by phone to answer any questions or concerns. My house turned out perfect! Yes, I would recommend the Dell Web team. Great Job! Well Done! Great Experience! Pulte builds a quality home and uses the latest design concepts to ensure that you have a great end product at a affordable price. ... More

Our construction manager was amazing. I give a 5 star review to him.he was attentive, personable, and very hard working.

Overall our experience was good. We were not initially impressed with the sales team in the beginning. I believe this was due to more potential buyers walking through the door than agents to service them. Once we were in the contract process, things improved. Everyone we dealt with at DelWeb were great, especially the design consultant and especially our Construction manager who was fantastic. After closing we had some additional issues pop up that we didn’t pick up on during the pre closing inspection. Those issues were immediately addressed. Same was true with some warranty issues which were addressed with no hassle. I would recommend a DelWeb community based on my experience. ... More

After signing the contract and giving down payment to Del Webb there was very little communication from them. Now that we are closed and moved in it isn’t any better. We have been in the house for almost 6 weeks and haven’t been able to get anything done yet going through our warranty person for a leaking roof. We have some other warranty issues that have not been addressed yet either.

Would highly recommend Del Webb homes to anyone. Easy to work with, beautiful homes and great quality.

Bill, David and Silvio provided excellent assistance and guidance through the purchasing process! Bill's knowledge and guidance were simply outstanding. David's supervision and attention to detail throughout the build was absolutely excellent. Silvio's post-closing assistance and follow-through for minor corrections is also outstanding! I'm very grateful to all. CP

Just be a little patient given the supply chain issues. I was and they made good on them.

Not a custom home. Average quality at best! Construction manager missed many quality issues. Poor response to questions during process. Many items not completed prior to closing. Sales and interior designer best part of process. Sub contractors work poorly monitored.

The construction manager was responsive to identified issues and special requests. He was always professional, honest and dependable.

There is nothing I do not like about the model\style and layout of our home. There was lack of communication and personal connection from the sales office rep and lack of making sure we were getting what we really wanted. We were lucky we didn't have any major issues, but every issue wether big or small should be treated the same and taken care of. I feel like the project manager was trying to classify us with certain answers to my concerns,but yet kept on coaching us to give him a good review. I feel a good look should be given by someone from Del Web on the overall look at the work being done and accepted by project managers. The sod the the sidewalks the already dying shrubs and pine needle cover not working and staying in place. ... More

We were very happy with the overall look an appearance of our new home. On final walkthrough, 90 percent of items were minor paint touchups. All appliances worked, floors, carpeting, cabinets and counter tops looked great. After punch list was completed almost all touchups to paint were complete. My only negative would be that the painting could have been a little better (thicker coat). Carlos was an excellent project manager.

Every member of the DelWebb team at Chauncy Lake is outstanding, professional, knowledgeable and caring. They all go above and beyond to insure that the owners are satisfied.

Commitments to dates and handling issues leaves a lot to be desired

Overall experience was fine, but mortgage transactions were a bit exasperating at times.

Quality standards could be improved but better than other builders. Energy efficiency is also lacking - Minimum requirements only.

Our construction manager, Jacob was fantastic. Although we were over one thousand miles away, he kept us updated through weekly emails (with pictures) and phone calls. It was as if we were right there! During our walk-through prior to closing, he helped us identify a few minor issues and then he ensured they were corrected before closing. He really cares about those of us who make his houses our homes. We were truly blessed to have Jacob as our construction manager.

If I'm being honest, I found the builder rushed the whole process and was far too intransigently rigid, from the time I won the bid to the time the home was eventually completed (behind schedule). And no one ever bothered to provide me with details of the process, incl. Design Center expectations, or HOA requirements (such as finishing the backyard within 6 months). The builder prematurely set a "finish date" (before end of November), but they still didn't have the home ready on the date they set. I offered to give them time, but was assured the home would be ready. So I was asked to come down to close, but the house wasn't ready -- it didn't even have toilets, carpet in certain rooms, no water meter, etc. I wasted two weeks waiting and it still wasn't done, only to return back home (with no compensation for my time and costs). And then I had to spend money flying back a week later, but it still had uncompleted things or issues that needed fixing, but I decided to close anyway mid-December as I had already wasted enough time and money. Due to rushing the whole process, I found the quality of workmanship was exactly that -- rushed, with flaws and other problems that still have to be corrected. I appreciate the apologies from the Sales person and Construction manager, who did their best. But whatever rigid "corporate mentality" that exists to meet a quota deadline, it needs to change to make the process best for the customers purchasing the homes -- by having the home actually "done" before asking them to close. If it's possible to change the rigidness of construction upgrades, that would be appreciated. I lost the original bid, but two weeks later was told the person who won backed out. But I was informed I had to accept whatever construction upgrades the original bidder selected as they could not change anything. Although I offered to pay more for the changes I preferred, the Sales person said it can't be done. So, I accepted, even though I wasn't happy about that. Lastly, why the builder would close homes located in the middle of the construction site (on the same street) is beyond me. It would make more sense to finish and close homes at one end of the street to the other. Instead, I had to drive past construction material all over the street, ease around trucks, tractors, etc. to reach the house in the middle to meet with the Construction manager. The workers didn't bother to clean anything up. In the process, I got two nails on the side edges of one of my new tires (which only occurs on a sloped sidewalk, such as at the construction site). It couldn't be repaired so I had to buy a new tire. When I asked for compensation, they said they don't offer any (as they said I could have gotten the nails anywhere). I told them I'm forced to drive through a construction zone to reach the home, which isn't cleaned up of debris, and having to drive up sloped sidewalk to avoid their trucks, so the only place I could get nails in the side area of the tire is at Del Webb. So, I would definitely say my "new home experience" at Del Webb isn't everything I hoped it would be. And it appears there were others (some who sold their homes based on the expected closing date, thus were ready to move in, or those who stayed weeks in hotels waiting), so I think Pulte / Del Webb management needs to adjust it's mentality to make the "home buying experience" one that is more enjoyable and less troublesome (or traumatic for some). ... More

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More