Del Webb Reviews

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

Bought at the height of the market when sales process & lender took buyers for granted. By the time the house was estimated to be done, market had crashed, but the home had still had 2 months + to go before completion. (Wish they'd taken their time to do it right, though!) Kept getting dates shifted for closing, and I was then pressured to close before house was done and all systems connected, let alone finishes done. Pulte declared my home done and ready to close. Had I held out for the finish work to be done, the lender would've cancelled my rate lock. Was invited to two final walkthroughs, but received lame apologies for all the unfinished items both times. Spent the last several months trying to get all the unfinished or rushed items fixed. Home wasn't even livable for the first couple of weeks and dirty interior besides. Multiple visits required to fix the same items. I'd thought Del Webb meant quality instead of slapdash finishes and rude treatment. ... More

Not living up to delivery dates, many delays.

We bought a "spec" house and were able to see everything prior to purchasing the house. Pulte employees have been pleasant however, we notice the warranty dept has been slow to address our issues. Primary issue is the warranty on the HVAC system from Lennox. Our Pulte warranty representative is supposedly Jeff however, he was on vacation thru the holidays and Jim covered us for him. All went well (roof shingles repaired) but when I tried to register our HVAC system I found it was already registered to someone else (name unavailable to me). Jim checked our serial numbers again and they were correct. Both Jim and I emailed Lennox about the issue. Jim tells us that Jeff is still our rep but he is emailing Lennox weekly about the issue on our behalf. So far, we have yet to hear from Jeff. Since HVAC repairs can be pricey & we want to be sure we are covered, I emailed Jim asking that he call Lennox. He emailed stating he would approximately a week ago. So far, we haven't heard the outcome of that call. It is now two months since we closed on this house. Additionally, we received a mailing stating that the warranty on our Kitchen Aid stove expires April 12th, four months after our closing date of Dec 9th. How can this be? Was this also registered to someone else? This doesn't seem right. I hope someone can straighten this out so we don't have to put time and effort into resolving this any longer. Your help is greatly appreciated. ... More

The communications from the Del Webb team through the entire process was good. The quality of the home is great. We did point out a few minor things to our construction manager prior to closing and he had them corrected right away, I would go with Del Webb again.

Had a great experience with Pulte sales dept, design, mortgage and construction. We feel the closing was rushed at end of year and the house fell short of expectations. Several big items were not complete. (i.e no master shower for 2 weeks after closing. ) And evidently noone told the construction crew on the closing date bc the house was wide open when we arrived the next day. And still had debris left on floors and counters, hole in wall where dryer gas line was. Along with other items addressed the week we was also moving in. Warranty advertises a few working days to contact you but it's been over a month and nothing heard. Our first time building and know now we should have been more assertive and direct and pushed closing until everything was complete and to standards. But doesn't eliminate Pulte's responsibility to deliver a finished product either. ... More

Sales coordinator Jill was awesome, workers showed little pride in quality of their work in several areas though construction project manager Jordan communicated well and was somewhat effective in getting problems addressed. Have had poor post close communication and no resolution efforts on any defective work after 45 days since close.

We love our home! It seems like a great place to live in our retirement years.

John did a great job helping us select our lot and floor plan. He answered our questions quickly and made sure we had all our contact names and phone numbers. James our project manager was outstanding. He gave us weekly updates with photographs as well as any upcoming inspections. The finished product was just as we expected. Karen

The selection process is extremely rushed, and you cannot make changes. I had the home inspected, and there was multiple issues on a “completed home”. Construction manager taken off job, and customer service is slow to make needed repairs.

Lots of defects, quality issues. Very disappointed.

Both Mike and Andrew have gone the extra mile in making sure our new home was as complete and comfortable as possible for us upon move in, and beyond move in- we appreciate their time and attention spent getting it right for us!

We were scheduled to close in January 2023, but construction was hurried to close on December 30, 2022; not a very convenient time to close/move. It seems the rush to complete the house in 2022 reduced the quality of workmanship as there were many minor discrepancies that should have been resolved/avoided if more time were permitted for completing the house.

The house was already built so could not get options i would have liked . House should have hose bib in rear standard . The kitchen , master bath , laundry and greatroom very nicey done .

This was so very exciting from the very beginning. Working with Pulte representatives Rachel and Cory was the best experience you could hope for. Working together picking out the options for the home was such a pleasure with these folks. They treat you like you are family and that there’s nothing more important than you are to them. Communications are exceptional. And then there’s the construction. Oh how exciting this is to see your dream home being built piece by piece week after week until it’s completion. Danny the site supervisor has just got to be one of the nicest guys on the planet. He addresses any concerns you have immediately and although I have now closed on my beautiful home he continues to check in. Wow where else can you get a relationship like that??!! These people are now my friends and I am grateful. I can’t thank Pulte enough for having all these fabulous people working for them that treat us so fantastically wonderful. Again, what a great experience!!! Thank you so very much. ... More

I suggest renting in Sun City before you buy. For the transition and timing, we rented for six months before the sale closed. We learned a LOT in the rental about how things worked that we wish we had known when we were making the purchase decision. It all can be overwhelming, determining where to upgrade and where to wait, what kind of lot you'll really be OK with, etc. About two months into the rental we realized there were some things that we did not even know to do that would have made our new home experience significantly better. I'm focusing on what we learned. As for the rest of the experience, the low ratings have more to do with lack of communication, bad information at the beginning (marketing was great; reality was different), design center issues, financing issues (suggest you find your own mortgage company), title challenges, and on and on. If you are used to very high quality materials in your environment you may want to reconsider as you will probably need to upgrade everything after you build. If you are upgrading from a current home and excited to be in Mesquite and live a relaxed, golf cart centric lifestyle, then you are probably in the right place! ... More

Construction Manager and Sales Manager were solid. Warranty Manager was in over his head.

Considering how stressful buying and moving into a new house can be they did a great job job. As with any new home there were a few minor issues and I was very happy how responsive they were and everything was made right quickly.

Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of bullnose so they just used a normal tile. We never had two of our quality control meetings. Del Webb tradesmen need better training. Our sales person was great with helping us to resolve some of our issues. We had 2 construction Managers Dale was the first. He did not communicate or return our calls or emails also he never did the Mechanical inspection or Pre drywall inspection. Next Construction manager was good but was so new & overwhelmed picking up the mess at our home & other homes from what Dale did. ... More

They do believe in the motto, “Service after the sale.”

Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all working well now as of 2/9/23, at 10:00 a.m., very clean and professional, was able to answer our questions in regard to our concerns with all of the cabinets as well as fixing all of the issues. We still have some issues with the house inside (interior) and outside (exterior), as listed during our (2) walk throughs with Construction Manager, Jose. ... More

We arrived at our home a few weeks after close. The master shower was not draining, so I emailed customer service. Within 1 hour a CS-maintenance person arrived to unclog--what turned out to be massive amounts of grout hardened. Customer service responsiveness was great; but, why didn't Construction Walk-Thru test all drains, appliances and running water?

The experience I had with westly my construction manager was very good, house is nice, very few issues to mention, and what we had Westly took care of it right away! Good Job

Pulte/Del Webb people always very nice, very helpful and very responsive. The price we paid for our home is just the sign of the times….the Northern VA/DC /MD area is and always has been pricey when it comes to buying a home. We are enjoying our home.

Ask a lot of questions, email everything so you have documentation. Get to site often to verify being done to the specs of your home.