Del Webb Reviews

I am very happy with my new home, and community, it was well worth the wait! I had complete trust and confidence that Pulte/Del Webb would build a quality home and provide the support and services needed throughout the entire process. It is a stressful process for most buyers, especially not knowing precisely when your home will be completed, and Pulte delivered on time. Not an easy feat today with so many supply chain delays. The sales team sent out weekly updates and progress reports. They were always available by phone to answer questions. I met personally with the construction manager to review the finishes for my unit. He also did an online presentation explaining the construction details, Pulte construction standards which are above code, inspections, etc. My closing date was given to me more than a month in advance which didn’t change. The onsite warranty team, Gary and Joe are terrific, responding immediately to any requests or questions. The key for me was feeling confident that I was buying from a trustworthy builder, with years of experience building 55plus communities. ... More

This has been a very positive experience. Hannah was great at explaining all of our questions and keeping us updated on events through the whole process. Matt has been excellent at the construction side of the project. He kept us appraised at all facets and phases of our home's construction. He answered all of our questions as we went through the process and got all of our special requests fulfilled in a timely manner. He was great to work with and was respectful through the whole process. By the end of our home construction we consider both of them to be friends.

Danny, our Construction Project Manager was a true professional. He was on top of every phase of the construction of our villa and was inconstant communication on the status of the construction. We met with him in person several times during the construction phase and remotely when it not possible to meet in person. He delivered on every commitment made to us and when "over and above" to make sure our needs were met. Danny is a true professional who takes great pride in the craftsmanship of the Pulte home he manages. Pulte should be very proud to have such a dedicated and passionate professional. ... More

Were always responsive to questions and the builder we built with sent pictures and explation weekly. Always answeed questions right away

As soon as the stone was laid, we pointed out that 2 of the top stones didn't meet at the corner. We were ignored until a week before closing when we threatened to walk away from the deal to get the improperly laid stone fixed. Similarly, we pointed out an area of standing water behind our property before the sod was installed. Again, we were repeatedly strung along until I wrote to the county. The swale is now supposed to be addressed by April 15. No one told us when we picked out our fixtures that no racks for hand towels would be placed in any bathroom other than the master. They are $21 on Amazon. For an $800+ house, you could have installed hand towel racks in the other 2 bathrooms. Likewise, it was needlessly annoying making us hire subcontractors to install the ceiling fans, dining room fixture and electric car charger. We love our home but expected higher quality workmanship for the price we paid. ... More

Very good experience for new construction. Quality home.

Our experience has been excellent. The team at Del Webb has been on top of things since the beginning.

I don't know too much yet---we are just moving in.

Our overall experience with Del Webb/Pulte has been good. During the building process we were kept informed on the progress. However, they refused to make any changes, no matter how minor, even if it was easier and a more straight forward procedure. Selection of finish options was limited and basic. The kitchen cabinets from the new supplier are built very nicely, but installation fit and finish is sloppy with nail holes and joints not caulked. Several drawer slides weren't installed correctly, and the drawers pulled right out of the cabinet. Painting was sloppy with paint spots left on the floor, trim, and weatherstripping. Caulking around bath fixtures was sloppy and overly thick. We currently working with Pulte to get these concerns addressed. ... More

Bought home in minny then flew back to florida till spring. Have only spent 2 weeks there so far

Our experience with this process was smooth and efficient. The build finished sooner than expected. There have been minor finish items that need attention. Though I'm confident these items will be resolved, it's taking longer than expected. Overall, the quality is excellent, but attention to some of the details is missing. I would absolutely and have recommended Pulte homes to family and friends.

Our building manager Chase was just amazing. He always went above and beyond and was always responsive to our questions, concerns and comments. This is our second Pulte home and the experience was great

We had built with Pulte in the past so we felt like the experience would be positive. However, we felt SO nickled and dimed this time. The house was overpriced for the quality of materials used. I feel like I bought a $650,000 starter home. Upgrades (and you needed a lot to make it feel like a decent house) were SO overpriced -- $500 for a faucet I can get at Lowes for $200? Seriously? (When we asked why it was so much more expensive, we were told the labor cost drove the price up. But I think it takes the same amount of time to install a cheap faucet as it does a more expensive one.) We decided to go with builder grade for all light fixtures and faucets because it was actually cheaper to buy better ones and pay someone to install them than to go with the options Pulte offered. We also learned, after we picked our lot and were through quite a bit of buying the process, that the sales person "forgot" that our lot had a $2,000 surcharge because it's on a corner. Surprise. Things like that just made us lose a lot of trust in Pulte. Additionally, the fact that the stairwell to the basement, is simply drywall -- no taping, no sanding. Just rough, crappy looking drywall and particle board stairs. For $650,000, you'd think Pulte could have finished the stairwell. On the bright side, working with Luke during the final phase was a refreshing experience. He was so detail oriented and made sure the house was move-in ready when it came time. And when we've had issues (which have, thankfully, been minor and few), the team that takes care of them have been amazingly responsive. ... More

Except for the upgraded HVAC the quality of our 2023 home is not as good as our original 2007 Del Webb home in SCFestival.

Much Mahalo to the following who made it all happen!!! Candee / David / Rick / Ray / Trevor & Blake. Sorry if I missed someone.

Our new house in Sun City will be our second Del Webb home, and we are very pleased with the floor-plans and the attention to details that is included in Del Webb homes.

The process to build our home has taken almost a year from start to finish. The quality of what we received vs what we paid is not equal. We have experienced numerous problems from the get-go. We have a broken truss in our attic that Pulte didn't identify before closing, but (thankfully) our private inspector did. Pulte opted not to repair it, they just added to braces to each side and had the Engineer say it was good. Plumbing is horrible, water pressure is non-exixstent. Discovered from SAWS that it was because the fixtures used to tie into the City water line was less than adequate and equal to what you would see on an RV! We have an installed sprinkler system and instead of tying into the City line, they tied it into our house! The quality of workmanship is subpar at best. Cabinets still need to be repaired. Pretty much everything on our closing list is still unaddressed. It is so bad I started to call them in as warranty work (suggested) and they are EXTREMELY slow to respond. I have been yelled at talked down to by a specific employee and he tried to do the same to my husband, but that was quickly snuffed. Just disappointing all the way around. I would like to say that our last PM (Andrew) was phenomenal. He took a mess and made it less of one. He worked hard and did what he could, but when you have subcontractors that don't care and management that won't back you up (my observation, not his words) you can only do so much. Hindsight is 20/20 and I don't have faith that any of these lingering issues will be resolved at the hand of Pulte. I'm more than positive they will be done out of our pocket which is something you wouldn't expect from a new build and a house that is less than 1 month complete. ... More

Pulte prides itself in their quality and I can honestly say quality is probably furthest from their minds. They are all about the dollar, period! If you are looking for quality, look elsewhere. If you want a run of the mill, but standard home, then they will not disappoint.

Our overall experience is unsatisfactory with the Pulte group. We have many defects that were reported at closing and promised to be completed within 30 days and we have never seen any personnel to date two months later. I would have to recommend anyone who plans on building here to give it serious second thoughts.

It was a great experience. We were supported all the way from beginning to end!

We found Del Webb easy to work with, professional, responsive, and personable, which is a rare combination of value attributes even before the COVID fiasco. All thumbs up. Bravo!

Inexperienced, poor communication, minimal follow up on the Sub-contractor's performance (poorly trained) and then resigned from the company without notice to Matt O. or myself, leaving a major void in the building process and delay in its completion. His replacement Tim, was not familiar with our project's history, and only handled the final walk-through, which further delayed us getting to the "promised land". Overall, I would say the only people smiling at the end of this experience were in the brochures and/or web site photos. I understand that Pulte/Del Webb is an assembly builder, but it is obvious that there has been a drastic reduction their products quality and value. If this is a sign of the times, then I'm glad to be in my fourth quarter. ... More

Our builder rep, Tim, is excellent. He's very attentive and responsive and our communication channels have been great from the ground-breaking through the closing process. He's very knowledgeable and conscientious and has made the entire home-building process wonderful for us. Thank you Tim!

My experience is that the build took longer (told 6 months...it was 11 mo), that materials were not the quality I was led to believe they would be, design choices were limited, and builder response to complete or fix problems has not been satisfactory.

The title says it all. Our purchase experience with Del Webb was extremely positive. They are very communicative and responsive to any issues and questions that came up.