Del Webb Reviews

This house is a very expensive builders grade house. The cabinets are not wood, the vanities have NO drawers-they are just boxes, the island has one pull out per section, the sink sounds like tin, the supply lines and valves are plastic, all the closets have wire shelving, including the pantry, and to have upgraded appliances you pay a fortune. You need to purchase your own hand held showers, your own cabinets for the bathrooms, extra towel bars, etc. Am I glad I moved here...yes. I needed to move. But be aware that you are not purchasing quality...

Prior to purchase; We understood that " kitchen layout upgrade" meant upgraded appliances. We were disappointed with Whirlpool appliances. We were told at settlement walk through that humidifier is not included it is an option. We were not offered humidifier option. After settlement: The politeness disappeared overnight. Custome care managment became argumentative. Made us feel as if we were knit picking.

Bill was very good at keeping us informed during the building process. Dean did an excellent job during the home tour and was very responsive to any issues. Seeing things now where Workmanship could have been better.

Buying experience was great due to excellent sales person, Theresa B., who was tough but also very customer oriented. Home is as advertised and a great value.

My second and last Pulte Home, at least in Florida. Issues from the get go and still while residing in the home. Too many issues to list here. Major concern is level of construction knowledge, laying floor tile in the dark, major flooding due to loose plumbing fittings and on and on.

Great job! Thank you Brian Lovin our builder and Andrea Harrold our realtor

It has been a long process with some bumps in the road. I must say there has been a recent turnaround with very good communications and actions. We are nearing the end of the list of open issues. Good recovery.

It was a pleasure to work with Justine. He made it a good experience.

We have an extensive list of reported problems and not one response from Pulte. Very disappointing.

My overall experience was really wonderful with all who I worked with.

Pulte Homes rushed the complete the house in order to close before the end of the year. We feel that the quality of the craftmanship and materials used were compromised in order to achieve that goal. There are issues with the quality of the painting and baseboards to the installation of appliances. The Pulte team has been responsive in correcting these problems, however the reason we purchased a new construction home was to avoid having a long list to things that needed to be fixed or replaced.

Dan Wenstrom and Nick Panetta were outstanding and very professional. The two of them made our home buying and building experience a pleasure. Dan was always with us whenever we had a question.

Many promised dates and times were missed when it came to closing and fixing items found during the inspection. Not all items identified for repair were addressed before close and they still have not been fixed, there has been no follow-up by the builder. The day we closed the moved the construction manager to another new-build community and we appear to have been forgotten. I love the community,

It was a GREAT EXPERIENCE

This is my third home in Sun City and this last home we had build was way below standard . I wish I could show the interior to a top executive from the Pulte Homes ! Believe me it would make him cry to spend $ 500.000.00 for this property .

I truly believe that we have been treated with kindness, respect and compassion throughout the entire process. We had a wonderful sales consultant, construction manager and now warranty manager. Each person we have dealt with has ensured tasks have been completed to our satisfaction.

Love the location and the process. Great selection of floorplans, options and finishes. Perfect amenities with the clubhouse and grounds. We got what we wanted. The frustrating piece is that we are two months after closing and the punch list of items still to be corrected is still fairly extensive. Window pane and cabinet fronts to be replaced. Toilet not usable. Chipped tub to be repaired. The list started with over 15 issues so they have been making progress and the fixes have been done with quality. It is just frustrating so set your expectations. We are still happy with our decision and feel that we will end up with a quality dream home. Their process is very good. For example, the streets don't get their final layer of blacktop until several months after the houses are completed to minimize damage by construction trucks. ... More

The overall experience was great, Ryan and Mike communicated regularly on the progress. Any issues were logged and addressed quickly.

We bought in phase 2 in Del Webb Bayview. Signed in April and closed in January. Our construction foreman, Ben, was wonderful. We love living here but be prepared, there is a lot that isn’t included and it adds up. No refrigerator, washer, dryer, blinds or shades, and no light fixtures. Also no lanai enclosures. There are much better incentives now than when we signed up.

The builder was very concerned with keeping us informed throughout the whole process and did an excellent job in communicating the status of the project. Quality of the workmanship was extremely commendable and we could not have been more pleased.

Recently we decided to leave cold winters behind and started looking for a place to winter in southwest Florida. We came across Del Webb Naples and setup a time to tour the models. We met with Bill and he showed us several models. After thinking it over, we came back, chose our model and appropriate options, signed the contract and we were on our way! The build process took just over a year, but Bill kept us up-to-date with almost weekly progress pictures. We made one trip to Florida for a pre-drywall walkthrough, and soon it was time to close! Everything was just as we had requested and we received a quick response to the punch list of minor items we created in the first few weeks of SWFL living. We are so glad that we chose to build this home and know we will be happy here for years! The team at Del Webb Naples made everything easy and we would definitely recommend them to others. ... More

Tom was a pleasure to deal with. He always kept us up to speed. The quality of the home is very good the fit and finish of all components is great.

Number one was honest communication from our agent Bill and the building managers Eric and Elliott. Quality of the materials used, and the workmanship were excellent. When there were issues, warranty follow up by Silvio were addressed and resolved. Elliott who was our second building manager due to family issues with Eric went out of his way to address needs questions and serviced our needs quickly and appropriately. If he did not know the answer, he said so and then responded quickly when did find the answers to our questions. When the value of your home is fifteen percent higher from start to finish how can you complain about the value of your home. We love it! ... More

We love our new home and the community. The closing process was delayed due to construction delays which could have been communicated better in advance to avoid the closing stress. We have had numerous post closing issues which Pulte is very responsive to rectifying as soon as possible. Overall we are very happy in our new home and believe everything will get completed in a reasonable time period.

the communications from our sales rep and building supervisor has been excellent. Likewise, the follow-up on any "problematic issues" we've encountered so far has been quite good!