Del Webb Reviews

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

Trent kept us inform the entire way he explained the process well at closing and final inspection. The quality is great.

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

My salesman, Travis, was great to work with from start to closing. Manny, the construction manager, was extremely responsive. Ashley and Charlotte were wonderful to work with. I especially loved their efforts to reduce my interest rate and closing costs!

Daniel & Donny have been great

Everything was good until the end then Pulti rushed the trades to finish . The floors are filthy still after 2 months . You want to clean them now after we moved in . We were told we would be fined if we don’t close . We did and got stuck with repairs All because you want your numbers to look good for the month .If you protect your finishes you will be successful

Lisa was an excellent sales agent. From the time I first walked the models until I actually went to contract she answered all of my questions. If I called, texted or walked into the sales office she would make time for me. The project manager James kept me updated on the progress of my home being built with either a text or sending me photos. He followed through on everyone of my issues.

Be prepared to wait longer than anticipated for the construction to be completed. But the long wait pays off, once settled in a well constructed building with good materials. Only two suggestions for the design of the “Mystic”! 1) The door swinging open to the separate water closet in the master bathroom takes up all the limited space in that room, leaving no wall left for placing a simple cabinet! Instead a pocket door would help opening up the room. 2) Add 2 (3) feet depth to the MBR closet (extending towards the garage). Although we cherish the 3 car garage, I believe there is still plenty of room left to fit 3 cars in the remaining area. ... More

We purchased in March of 2022, at the height of the hysteria, and closed on 2/10/23. Had the home inspected 3 times, and found pages and pages of issues, which were addressed. The worst was yet to come with the finish work. Beaten up trim, gouges, dings, and paint speckles all over the wood floors have created a mess. Spent 14 hours scraping the paint off the floors! We didn't move in, had the crew come back for fixes, which they rely heavily on selling you the concept that you have a year to use the warranty if you're not happy. We still haven't moved in, as we are from out of town and could not supervise the work. Unless you can be on site, supervise the work, you'll wind up with a product that requires REWORK! Many folks around us are so disgusted with the quality, they are living with iit as it is....as they don't want the crews back in the house. We bought the model. It's fair they deliver the same quality. We won't give up. What an incredibly stressful thing to go through, for our dream home with a price tag of over $650K. Buy used and remodel, unless you have the time to supervise every day for a year while it's being built. If we could get our money out of it, we would sell this house and start over with an existing home. Pulte gets another shot at fixing the trim, more paint on a perfect floor, and we will be present to supervise. Exhausting!!!!! ... More

The assistants we recurved from choosing a site, selecting options and colors, communicating and fixing the insignificant issues was superb. Through the entire house buying experience all the Del Webb staff made this a painless journey.

No problems that can’t be handled

Sales, lending and construction management were all superbly executed. We are enjoying our new home immensely! Thanks

We had three different construction managers during the building process. This lead to very little supervision of the trades people working on our home. We felt like we were our own construction manager! Every item of discussion that came up felt like an argument and bullying to get us to accept substandard or damaged workmanship. There definitely was no feeling that we were the customer and the one paying for a home that should be built without defects! The response given was “Pulte is a production builder and mistakes will happen.” Yes,Mistakes happen but they should be fixed without repeated requests from the buyer! If Pulte put this slogan,”We are a production building and mistakes will happen”,on their website we would not have built with them and I’m sure many others would walk away! It was a battle to get the house completed to a standard that we finally felt comfortable closing on. During the last month they sent in out last construction manager Logan who at least listened to our concerns and was able to complete our home to an acceptable level. We’ll cross our fingers and hope we don’t find too many issues as we settle in! ... More

Over very good. Building manger was great, work very hard and quickly to resolve issues at close and after we were in house. Cleaners did a ok job, but not as clean as expected. Our construction manger made sure this an other issues were completed.

We looked at Del Webb homes for several months and nearly bought in the fall. When an opportunity came up around the end of the year for a special price on our home that was already completed with upgrades above and beyond our wish list we worked with John to make it happen and with a relatively flexible closing date to complete the quick sale of our existing home. Since moving in we have had small issues resolved quickly and to our great satisfaction. Nice job everyone - thanks to the whole team.

We have only been in our new home for a month, but here is our impression thus far. There was considerable turnover during the build with our construction manager, our sales rep, and our customer care person. That made the experience quite frustrating. We finally had a great construction manager at the end of the process (Tim) who made the closing come together. There are a number of punch list fixes that need to get resolved and they are scheduled. We will await those to be completed before we give a complete review. We are thrilled to be in our home, but we will wait until all gets fixed before providing a final review, ... More

The home is beautiful. Jason the project manager made the experience seamless. Any issues are dealt with promptly until you are satisfied.

The only thing that I was dissatisfied with was that on my change order paperwork it said I would be receiving 42" upper cabinets and everyone said that it was a glitch in the system that printed that out and it was a mistake.

The buying process with Art was great. However the selection of options was very limited (supply chain issues?). Jason has been great as construction supervisor. However, he has been dealing with poor quality control by subcontractors and subsequent timing to address punch list issues. Overall we like the home and everything the neighborhood has to offer!

It seems after Pulte gets your money that they dont have any concerns about addressing your issues that arise after the sale. Emails went unanswered and nobody seems to care about the items that need addressed after the money changes hands.

My experience with Pulte has been very professional and responsive. my last two homes have been with Pulte and I have nothing but good experiences with them. they have taken care of any issues, not that I have had many, even past their warranty. They have listened and considered all my requests. I have also been impressed with Dennis, their construction manager and my salesman: John.

David was great but after living here for a while you see a lot of poor work

Issues are not easy to solve as the construction manager doesn’t transmit issues not solved to customer service After closing customer service is polite but not work in a timely manner But the house is great and perfect for our needs

This house is not quality built, there is so many things wrong it’s not even funny. Inside and out needs things fixed, things are very poorly done.

Overall the house looks good. Squareness of walls and trim needs considerable work to make it acceptable